of TripAdvisor Travelers recommend this hotel
"A hotel AND brand which lacks respect and concern for their guests' safety"
I stayed at the Goa Marriott hotel from November 18th to the 20st and came away from my stay vowing to never stay at this hotel every again. Not only because of my experience, but because of how I was treated by this hotel and the Marriott brand. On the 20th, I was approached by an elderly gentleman in the lobby of the Marriott hotel (UK nationality) stating that he had been mugged the night prior, was beaten, and that his passport, wallet, and telephone were all stolen. I immediately let my guard down since I was in the confines of the hotel – what is supposed to be a safe place. The man was well educated, elderly, agitated and seemed to be in very rough shape. Long story short, I helped the individual for over 8 hours in trying to secure him money and a passport (calling supposed relatives overseas; speaking with the UK consulate, etc.) Ultimately, I had a choice. Leave the man with nothing (I had a flight out that day) or try and help him secure a car ride to Delhi – the location of the nearest consulate. I was given details for a money transfer and gave him close to $250. Long story short, no money transfer existed. I was scammed… robbed…. One could easily say why would you do such a thing' But as a traveler to some very rough places in the world, this was easily the most comprehensive/elaborate ruse I had ever seen. Please see details for other individuals conned by the same exact person. This has been going on since 2013 in both Mumbai and Goa. Traditionally it has taken place at the airport or at railway stations. This started in the Marriott hotel -https://www.tripadvisor.in/ShowTopic-g304554-i4228-k6752815-Tourist_scam_warning_James_Watson_near_Marine_Drive-Mumbai_Bombay_Maharashtra.html Ultimately, this was a crime that originated on the Marriott property in the confines of what is supposed to be a safe place - and note, a 5 star hotel with a $300+ price tag. Ultimately, I requested that Marriott compensate me for the exact amount lost, whether in the form of credit or even a reimbursement for a single night (compared to how much I spend at Marriott/Starwood ever year, this is pennies). This was the least that could be done, as I not only lost a large sum of money but was emotionally shaken by the events. I was given 2,500 points. Anyone who knows Marriott knows that 2,500 couldn't get you a broom closet at the lowest tier hotel. First, the hotel handled it poorly. They mentioned time and time again that they would call me, to no avail (even after they mentioned they’d file a police report and immediately get back to me, I again received no call). I was eventually told by the hotel, “this is a public place, people are free to come and go as they please”, “we would like to inform you that the hotel will not take any responsibility as the guest was not the resident of the hotel”. First, the hotel should be responsible for providing their guest with a safe environment – that is the bottom line. Otherwise what is the difference between this hotel and a hotel in a war zone' And second, I’m not sure how guest vs. non guest changes the equation. In fact, I then called Marriott customer service and asked them how I would be treated by Marriott if I were stabbed (no joke, because I was furious at this point and clearly agitated) and the woman told me “the outcome would be the exact same. You would have to contact local authorities”. I’m glad the Marriott cares about providing their guests with a safe environment. Please note the heavy sarcasm. This is a company that clearly operates only for financial gain and has no concern for the safety of their guests. I’m appalled and frankly saddened that a company would treat a customer this way. There is no sense or morals here. I stay at Marriott/Starwood hotels a minimum of 50-60 days a year. And on top of that, my company uses Marriott/Starwood for their bookings. After this, I will make it a point to ensure that is not the case. KT
"Royal treatment by Harris"
Excellent stay, staff in general is very helpful. I really want to call out the outstanding service provided by Harris at the front desk. From helping us with cars (and making sure we didn't overpay), to getting us a nice room, helping figure out our cancelled flight an offering free massages (as a platinum guest). Thank you! Will definitely be back Cheers
"Amazing Staff and Stay!"
From the moment Lorraine checked us in, we immediately knew our stay here was going to be amazing. She was extremely pleasant, kind and accommodated all of our needs. Sheekar, our bellhop was only 19 years old, but so hard working and kind to us! We switched rooms during our second night and he helped us move our luggage with a smile on his face. Our new room, a 1brdm suite overlooking the Mandovi River, was pretty nice but a tad outdated. Also, the room (rm. 384) had an odor which most likely originated from the drainage in the bathroom. None of this was the fault of the staff, but definitely something to note. That being said, the housekeeping manager, Bhushan Shetye, sent his staff to thoroughly re-clean the room and even left a bottle of sparkling wine for our troubles. Front-desk manager, Vinod, sent in their engineering staff to change the room's filters but there was still no luck getting the smell out. To make up for it, Vinod gave us a free night's stay and we really appreciated the effort from all the staff to accommodate us. Every morning we ate breakfast at the Waterfront Terrace and Bar. Chef, Ganesh Teli, introduced himself to us and ensured that any specific food we wanted would be readily available for us. Also, he was very interactive with all the guests. Saransh Mehan, Manu Nair was always super attentive and always had a table ready for us at the breakfast restaurant. Due to the odor in our room, we spent a lot of our time at the club lounge and in the hotel lobby. While in the lounge Saransh made us a few of his speciity cocktails which were very delicious! He made us feel extremely important and we had a lot of great conversations and was always checking in to make sure we were doing fine.The chef of Wang Hao, Gopi, made us a remarkable lobster dish, Calamari, and fried rice that we will never forget. Also, I'd like to note that Akaash, Rukesh, Jason and Damson were so nice and catered to our every need while at the club lounge. During my only trip to the spa, Julie, my massage therapist did an excellent job. I felt so relaxed after she gave me the best head massage I've ever had! Last but not least, Shankar Saxena made excellent recommendations on places to eat and visit during our upcoming trip to Delhi. Also, Vinod and Saransh convinced us to stay at the JW Marriott in Delhi. They even contacted their associates at the hotel and got us an upgrade to a very nice suite. Once again, THANK YOU to all the amazing staff who made our trip memorable! Looking forward to seeing you all in the future.
"Not that impressed by marriot "
These guys were hosting a film festival, so most of the rooms and lounge areas were occupied by film pro's. Not a good atmosphere to be around, should have been given advance notice. I wouldn't have booked if I knew. Bfast spread was good and I'm sure it would have been better without the crowd.
Overall a very bad experience. I was staying for 2 days. The staff is rude and unhelpful. The whole place was managed really terribly during the IFFI event and the manager wasnt even bothered to check the situation. Not sure if i would want to stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 1:00 AM