This hotel exceeded expectations before we even were completely checked in! The staff greeted us warmly and efficiently. The reservation host explained to us that our Rooms werent ready but would be at three. She then showed us a map and pointed us to the mercato to get some lunch. When we came back our rooms were ready. She then escorted us to our rooms where our luggage was laid out nicely for us. She then pointed out all of the amenities in the room and the hotel. We then went to the spa. The spa was nice. Not what i was used to but. Very clean. The turkish bath was very nice and the aromatic showers were lovely. Back to our room we headed and we get a phone call from the bar. Fabiola the bar hostess was calling to say she had a surprise from the bar for us. She arrived ten minutes later with a tray of delicious appetizers and a bottle of champagne for us to celebrate our 25th anniversary. So far i am in love with this hotel! Ill post more later to help you decide!
i was in Florence on business and stayed at the hotel. I have never felt compelled to write a review of any sort before but the front desk staff at this hotel was not only friendly but cheerful and very accommodating. I would recommend this hotel for anyone visiting Florence for any reason. Truly enjoyed the stay.
"Lovely Hotel & Service...Spa a gem"
Visited for a long weekend wanting be central and able to walk everywhere. the service was excellent from first to last and whilst room was small it was clean and comfortable Breakfast was good but the best part of the hotel was the spa We used it three times and never saw another soul there. The massage was was good quality and excellent value I would recommend the hotel for a short break
"Good rooms but bad service"
No house keeping available at night. Arrived with a friend told us no room with two beds available the truth is there is no house keeping to separate the bed into two beds in the evening( we were told u don't need to change the room as tomorrow morning we will separate your bed but we don't have room service now at 6pm) .Next day a couple arrived and they were told that only two beds available for you. Laundry service takes time and expensive and not to standard. Great location great friendly staff but very few staff . I would give it less that a 5 star rating .
"5 Star Excellence at it's best!!!!"
The Golden Tower Hotel was 5 star at it's best. The staff, especially Alessio went above and beyond, & was always willing to help.... excellent customer service!!! The general manager made us feel like a king and queen. This was my first time there, and they made the last eight days a time to remember. The rooms were beautifully decorated, the location was definitely centrally located, but still quiet. They sent a fresh fruit arrangement & a bottle of their best Moscato Bottega for my birthday. To top it all off, we had an early flight before breakfast was served, & they had prepared a to go breakfast to take with us. Who could ask for more....the price & the trip was absolutely worth it!!! Can't wait to go back.... definitely a 10 out of 10!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM