"Excellent staff, good value"
Just a shoutout to all the staff who were friendly, hard working, attentive and never even appeared to fish for tips (we did tip generously, though sometimes too many people were helping us to tip individually). Just want to subscribe to the recent positive reviews with respect to access to two properties and their facilities. We traveled with 6-year old twins, not an easy task, but had a wonderful time. Yes, the rooms are not big, but why do you want to spend time in your room there' Our daughters also loved the kids' club. There is a family jacuzzi and adult-only jacuzzi. Tips: The food is much better in smaller buffet snack joints than the formal restaurants. I would go local than go fancy. They also have a card-based towel policy, good to avoid wastage in my opinion. If you lose one, please ask politely as I did and they would replace it. Only con: The device-based wi-fi policy is weird, and the management may think of changing it. On second thought though, not having internet everywhere helped us focus on the beauties around us. Again, I really hope that the hotel takes good care of its excellent staff.
"Nice place to get away...want to go back!"
Accommodations: this hotel was very nice. It has a very Caribbean architecture and the staff was very friendly. I think was very clean and I liked that very much. The rooms were good and clean. The shower and tub was awesome..Very nice bathrooms. If I have one negative , it would be the comfort of the beds and pillows. But as much food , alcohol and fun, I slept pretty well..Lol! The best part of this hotel is it share amenities with a sister hotel called the Royal Solaris. The Royal is like a 5 star hotel with nice pools and lots of daytime activities. They also had more restaurants and gift shops. I like the way we could party at the Royal and slide back over to the Caribe and chill out with the older crowd! Caribbean Sea: you can't beat the location and the beautiful teal of the sea. With the two locations sharing, the space on the beach was very comfortable. During our stay, the surf was very rough and cold but I just liked laying in the sun and watching this beautiful ocean for hours. Food: if you couldn't find anything to eat or anything that you like to eat..Then you only eat at McDonald's! The food on this resort was awesome!! It was delicious and so many choices to chose from. The Royal had the biggest and most selections with regard to food and varieties. They also have a nice restaurant but you will need to bring formal clothes to dine in that one. Drinks: bars are everywhere you turn around. The drinks were all inclusive and the bartender's were very friendly and knowledgeable. You didn't get cheated on your drinks...That's for sure!! Would like to see beer drinkers get bigger glasses is my only complaint. The clientel was more suited for couples and families with younger people at the Royal and older couple at the Caribe. Summary...For the money, this a very nice vacation being all inclusive. I would highly recommend to couples for rekindling romance. A lot of families brought children and it was enough activities to keep everyone happy!! Pickup and delivery from the airport and hotel was included. This was really a stress free vacation and I am damn sure going back. Hit me up with any questions you may have. Oh yea...They have free Wi-Fi at both places.
As I always value reading reviews prior to making a reservation, the following is going to be my best at providing a detailed and informative review. We will begin with the positives. -- The staff is incredibly friendly and attentive. My husband and I have been to a resort in Mexico in the past, and the staff at Solaris (GR Caribe and Royal Solaris) absolutely blew them away in terms of service. We cannot think of any person ( save one, who I'll mention later ) that wasn't smiling and friendly, and we never wanted for anything. This is saying a lot, as we encountered so many staff members on a daily basis. They were constantly checking on us, bringing more drinks, etc. I wish I could remember more names, but our waiter Ricky from breakfast at GR Caribe was awesome, and we enjoyed chatting with Ivan, who is expecting a son in a few months. To all the staff and management, excellent job! --Customer service is top notch. My husband set this up as a surprise anniversary getaway, and later regretted that he had not booked a balcony room at Royal Solaris. He emailed Rosa a few days prior, checking to see if he could pay for the upgrade. She replied that there was only one room available, and she wasn't able to guarantee it. When we arrived to check in, my husband asked the concierge if that room was still available, and was informed we had been upgraded for free to the more expensive GR Caribe next door, to a balcony room that had an absolutely amazing view. We absolutely loved our room, and the view was incredible. To top it off, we were surprised with a heart of rose petals, and swans decorating our bed, as well as a special plate of cookies wishing us a Happy Anniversary. All of this was done free of charge, and without being asked! --The resort grounds and rooms are nicely furnished and clean. There are staff that seem to be cleaning and doing maintenance 24/7, and everything seems to be well cared for, though the hotel's age is showing. There was ample seating at the pools and beach, and we never waited to get into any restaurant for longer than a few minutes. What is nice about this resort is you get both the grounds/pools/restaurants of Royal Solaris and GR Caribe for the price of one. As they are the same company, you can pass freely between them, and have more options for dining, etc. --The beach is expansive and beautiful for relaxing or walking along the shore. I must say that the ocean was very rough, and the red flags advising against swimming were consistent throughout our stay. I can't say if this is typical for the area, but I get the feeling this beach is not ideal if you are looking to snorkel. It is all sand, and very rough. Gorgeous to look at, though! --The food is genuinely good. I can't say excellent, but we were pleased and satisfied with our dining experiences. In particular, the pizza oven was our favorite place to frequent, so delicious! And we loved our food in Veneto and Bogovante, both on the GR Caribe side. Honestly, we felt the food was just as good if not better there than in Marco Pollo, which is the most highly touted restaurant on the property. Now for the negatives, which there weren't many... --The biggest con for us was the rock hard bed. We are both 30 years old, and I definitely prefer a firmer mattress as I have some back issues, but this was quite uncomfortable. Neither my husband or I slept well throughout our stay, and we have just arrived back home and I am so looking forward to sleeping in my own bed tonight! --The shows at night were lacking a wider diversity of talent. Before I comment further, I have to praise the dancers for their talent and enthusiasm. Their energy level was incredible, and they had huge smiles the entire time. I feel that the female dancers were more skilled and talented than the men, and there was one male dancer in particular who seemed a step behind the others. I was very disappointed when I realized that the show Moulin Rouge was to be all dancing, and no vocals. I had seen that the show the night before was titled Broadway, and I inferred that there must be singers on staff' Now I'm thinking that the Broadway show probably didn't involve anything but dancing as well. It would be a great addition to bring people on board who can sing, otherwise I think it wise to avoid doing shows where the audience expects to hear vocalists. Having the dancers lypsyncing to Christina Aguilera and Nicole Kidman with fake microphones just doesn't cut it for me. --In general, it is best if you are American to exchange your money for pesos to spend both on and off the resort. It seems that everyone is quick to take advantage of you if you only have American currency, as they can create their own exchange rates. Also, when you pay with dollars, you don't ever receive change back. Now for the only unpleasant experience we had with staff..... I tried to purchase a bottle of vanilla from the Royal Solaris gift shop. The vanilla had a sticker which read 138, which roughly translates to a bit less than 7 dollars. The official exchange rate is about 20 pesos per dollar. When I brought the bottle up to checkout, she first asked if I had pesos or dollars. When I replied the latter, she told me the vanilla was 15 dollars! I quickly replied that the vanilla said 138 pesos, which is 7 dollars. She backed down and took out a calculator, and was then going to charge 8 dollars, which was still giving me, a guest of the resort, an unfair exchange rate. ( she was stating the rate was 18 pesos to 1 dollar ) Her overall manner was rude, and my husband and I declined to purchase. I was just astonished she would attempt to collect double from me what the vanilla was advertised as! I would expect this in the market or anywhere else, but not on the resort. If this is the common practice of the resort, it needs to be corrected immediately! Overall, we were very pleased with our stay here. The resort is very kid friendly, and has lots of options for adults too. The value is great, and if you stay you should make sure to take advantage of both resorts! The great staff really makes for a relaxing vacation.
"A great time "
We enjoyed the place. It was my first time to Cancun and the third for my girlfriend. I've been to other places in the Caribbean so I had some perspective. We liked that the hotel felt authentic. The room was large with even a separate sitting area and a view of the ocean. We found the help to be excellent everyone was very courteous and helpful. There were hints of the resort being 30 years old but overall it was nice and that wasn't a bother. Probably just needs some updating. One of the best things was the fact that we could use the Royal Solaris next-door… The pool is nicer and the breakfast buffet had a bit more options. Plus a couple of additional restaurants which were great. I'm not sure I would have rated the experience as high had we not been able to utilize the other resort. But between the two it gave us lots of dining options and entertainment at night which was also pretty good. And they are literally right next-door to each other within easy walking path so it was very convenient it was really more like one large resort. I would rate the food as higher than other all inclusive as I've been to where they are obviously trying to save money by going as cheap as possible with steaks and such… This place did not do that I thought the food was quite good. Overall I thought this was a good value and we would recommend it to others and probably return if we went back to the area. And if you are going on an excursion we would highly recommend "Best Day" which has a booth at the Royal Solaris. We went to Chichen Itza booked through Best Day but it was actually "Cancun Passion" that took us and we had a phenomenal experience. Cannot say enough + about those guys.
"Holiday in cancun "
This resort is beautiful and clean, the staff have been helpful and fun! The food options are great and have enjoyed it. The beach is clean and the water is amazing ! Make sure you try the a la carte restaurants and enjoy the buffets
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM