of TripAdvisor Travelers recommend this hotel
This is our third time visiting GR Caribe and have never been disappointed. Our room was clean and offered an awesome view. Our housekeeper Antonio did a great job. Food was always good. Quality of service did vary. We had a couples massage and Linda was fantastic, Carlos our concierge/rep was so helpful and good at his job, Cecilia, wait staff by the pool was attentive and sweet. There were two bartenders pool side, Filmore and Samuel, that needed training in personality and attitude. They were always rude like they didn't care to be there. The two days they had off were appreciated. We visited The Royal Solaris as well as The GR Solaris. Thinking we may try the GR Solaris next time. Two recommendations for the hotel would be better lighting, especially in the bathroom and a lighted makeup mirror.
Good for families, especially if kids are travelling with others they know. Nice beach, OK pool. Rooms are clean and "homey", if a little dated and in need of some TLC. Food was plentiful, but to my taste, just so-so. The on-premises Mexican themed restaurant's food was lousy - all 6 of us thought so. On the other hand, the buffet had lots of offerings and was ok.
"Good for the price"
Travelling as a family of 5 (with 3 teens) we stayed here for our 2nd week of Spring Break. Our experience was good overall. The staff were helpful and cheerful, our favourites were Regina, Rosa Linda and Jorge. The hotel was clean, and we'll kept. Looks like it needs a little exterior work soon though. The pool was very quiet and this is where we spent most of our time. The lunch bar was excellent. Nightlife was seriously lacking. There was a 2 person group that was fun (Montana'), but they were just there for a couple nights of danceable music. We could go a few resorts down, but it was quite a walk on a busy highway. Beach was clean, water was fun. Restaurants had good service but below average food. We got what we paid for... a reasonable price for an average resort.
Overall, my family and I enjoyed GR Caribe. It was clean and the food was decent. Our three year old triplets enjoyed playing in the pool and in the neighboring hotel's playground (Royal Solaris), which we were given access to. We were glad we stayed at GR Caribe (smaller, more family oriented), and not at Royal Solaris (overcrowded, party place), as per the booking agent's own recommendations. Some staff at both hotels were friendly and helpful, others not so much. One staff (Leonel at the poolside bar), in particular, stood out for his very rude attitude and racist remark. I walked up to the poolside bar and I asked him for three glasses of juice for my kids and one mojito. When served the juice, but not the mojito, I continued to stand by the bar, patiently waiting for my drink. Finally, after 1-2 minutes, he turned to me again and asked curtly, what do you want' I replied, I had ordered a mojito, and I'm waiting for it. He mumbled something and went on to fill another order. A poolside waitress who witnessed this, kindly explained that they were out of mint so they could not prepare a mojito. She then asked if I wanted to order anything else. I proceeded to tell her that I had not understood the bartender. The bartender then said mockingly to the waitress, yeah, she's Chinese! To his surprise, I told him in Spanish that I had understood what he'd said, and that BTW, I was not Chinese. In any case, it didn't matter where I came from, and his remark was downright racist. He tried to lighten things up by saying he had Chinese friends, but it was too late. The poor waitress was so embarrassed, she apologized to me on his behalf. Later, she said she was Mexican and she felt very bad about her colleague's behavior. I spoke with management and asked that this individual be educated on the importance of respecting everyone, regardless of race. It's really sad to see this type of behavior in a place that thrives from tourism.
"Another great March Break Vacation at the GR Caribe!"
We were here in March 2017 for March Break. As always, the service was exceptional. Big thank you to Regina ... "Hey Regina!" , Rosalinda and all the pool staff who make each day fun and carefree. You guys do a great job. Also to Mary who worked tirelessly every day cleaning up and keeping the pool area clean. Mary always had a smile to share whenever we saw her. Thank you to Linda in the Salon who helped us find a place to buy hair dye. We are grateful for your assistance and the hair dye worked awesome. Thank you to Batun who made every breakfast experience even sunnier. Tequila' And finally, a HUGE THANK YOU to our server TONY in Veneto's. You are truly the best. We love your sense of humour and your warm smile. You made our trip even more special with the careful attention you gave us each evening at dinner. Hope to see you next year!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM