"A little Heaven in Cancun"
G.R Caribe Nov 28th to Dec 5th It's still official my heart is in Mexico and this Professional Magician has fallen in love with the people and natural beauty. This being my 4th trip this year to my second home and my Pass Port can verify it. I traveled with my daughter who was happy to miss a week of school and my Mom. I can't thank enough all the staff that made my family feel so special and treated us like celebrities. Karen at the front desk checked us in right away and our room was VIP ready. Abigail special thanks for the special room you certainly made some magic happen. We had fifth floor Ocean front corner suite. The room was decorated to mark our return. I could have not been happier with the accommodation. Maid service was spot on. Rodrigo thanks for attending to all our allergies and making sure our dinner reservations where taken care of. It was a pleasure to see he really cares about the guests and is just a great guy. We enjoyed the Marco Polo and I'm missing it already. The highlight for me was the Argentina style BBQ night at Rose Marino's. I had been waiting since July. Not to be missed! The buffet always had a good selection to offer. Israel thanks for getting my Mom and my daughter special deserts, first class. Ableina he is the waiter with the most heart and dedication I have ever seen. It was my joy to share magic with him and all the staff at both resorts. Julio thanks to you also brother you all rock. I loved my freshly made Pizza and the snack bar at the GR always has something yummy. My only suggestion GR and Solaris please get one of the soft serve ice cream machines like the Oasis that would be magic. The G.R. Side is very relaxing and that's what I needed working seven days a week. A true gem is Karlita the main activities staff at the pool. She is just amazing how she spent time with us and got us involved in the games. I'm going to miss her smile and sweet disposition. She deserves a raise. The pool is smaller but it is just right. Leon, Luna, Gilberth thanks for the awesome drinks. Try the banana shake our favourite. Martina thanks for all the fun you brought on the Solaris side, it's party time and I loved every second. The beach is just right out of a dream. Me and my daughter walked all the way to the metal structure like a tower. Beautiful white powder sand. The water is so many different colours of blue and green. A few days the waves where really high so please be careful the under tow is strong. We only caught one show being in bed early every night but we really enjoyed it. Please don't listen to negative reviews. The staff are amazing and the resort is beautiful. If something does go wrong remember it's all in how you go about getting resolution. I did require medical attention we almost had to cancel the trip as this happened in Canada. Dr. Karen put me at ease and was able to get me the medication I needed to help me. Not the shots I like to do but you are covered at this Resort. I'm so thankful you saved our trip. Yes the wifi can be spotty but that means you should be playing more than checking your Face Book updates. So happy these the Royal Solaris updated their lobby furniture, looks great. Well we can't wait to come back and share in the romance, fun and positive energy, magic that is Mexico. I looked at booking for Christmas but it is sold out and with reason. It snowed here today so I'm looking at February to make a return. All my best Mike
"Excellent staff and service!"
This was our 2nd time staying at GR Caribe and we absolutely loved it both times! The rooms are beautiful in a sort of Spanish style hacienda kind of way. The food is above average, but I do wish there were a few more restaurants. The reason we decided to stay here again was the staff. We literally wanted for nothing the entire time we were there! The pool staff is out of this world, more specifically Leon, Luna, and Ismael. They were so polite and kind and really tended to our every need. Hands down the best staff in Cancun! I had a massage with Linda and it was excellent as well. The spa services are pretty affordable as well. The front desk staff was able to upgrade us to a balcony room (Thank you, Lupita)! We will definitely be back!
"35th Vacation at GR Garibe by Solaris"
As you can see, since it's my 35th vacation, I love this resort. I bought a timeshare in 1992 and it was one of the best decisions I ever made. I just stayed for 12 days. First week was with my family and second with friends. The staff at this hotel and the. Royal Solaris are terrific. The sports and entertainment team work so hard to make pool activities exciting and then they participate in the nightly shows! They are extremely talented and hard working. Martina Stok and Regina Samano are two on the team who helped make our vacation perfect. They are extraordinary performers and so personable to all the vacationers. Veronica Jimenez, in the lobby bar each night was great. As we sat in the lobby, our drinks were brought to us non stop. By the time we left, she knew what everyone's favorite drink was! Angel Raigoza, Captain in Cafe Solaris was ready every morning to greet us with a smile and great breakfast service. Jorge Antonio, bartender on the GR lobby bar was the best and very accommodating. Cecelia Sastre, morning lobby bar hostess, was also very accommodating to our needs. I can't forget Norma from the spa. I had a wonderful massage! Daniel Marin in reservations really was helpful. We made reservations for over 25 people. I'm sure we drove him crazy with all our requests. All I can say is that this hotel is the best and the staff goes above and beyond to make your stay there perfect. Once you go, you'll continue to go back year after year...just like me.
"Amazing place and service"
My whole experience was amazing! The place itself is beautiful and every single person that works there from top to bottom is just wonderful!! Starting from Luis at check in, everyone in reception/lobby and bar areas, all restaurants Capitan Filiberto, Angel, Ignacio, all servers, Darwin, Erme, Nubia, Anayeli, Cris, Abe, Eduardo, Ricki, Ian, Ismael, all the guys in the pool area and bar. Thank you for making our vacation special again! Best Regards, Santiago, Blanca and Adriana Gonzalez.
"Best All Inclusive in Cancun!! (Sunwing)"
My girlfriend and I decided that we wanted to experience an all inclusive resort in the famous Cancun, Mexico. We searched many many hotels but continued to be undecided. Once we came across GR Caribe by Solaris there were 3 main things that impressed us. 1st, was the cleanliness rating. 2nd, was the staff and service rating. 3rd, was the access to the sister hotel right next door. Now these were just other Trip Advisor comments... However, I will vouch 150% to each point!!! 1st. There is ALWAYS somebody cleaning. EVERYWHERE. At both resorts! I never ever thought or commented on things being disorganized or messy. 2nd. The staff here helped make the trip absolutely memorable. ALL were soooo nice, smiley, and fun! (A HUGE SHOUTOUT TO ZAIRE AT THE FRONT DESK!!! She made our stay perfect. She was ALWAYS smiling. Always willing to help. And most special to us.. it was my 23rd birthday and she upgraded us to a gorgeous ocean view room on the 1st floor. We loved her!!! Thank you SO much Zaire!! She will be the biggest reason we return) I cant begin to express how impressed we were about the happy, smiley, and kind staff! If you dont speak any Spanish... have some fun and TRY!! The staff will help you and they LOVE that you try!! 3rd. The access to the sister resort (Royal Solaris) next door was awesome! For a few specific reasons... we are in our early 20's and GR is more of a "chill" environment. A lot more relaxing and quite. So skipping over next door gave us the chance to mix up the pace with the family resort next door. Next, would be the access to the other restaurants and the large buffet! Their pool is also a whole lot bigger and includes a swim up bar. However, we still MUCH preferred the pool and relaxing hot tubs/beach at GR. The resort is SO NICE. Dont let the pictures not being "modern" etc throw you in a different direction. This is on the southern part of the strip which means that it was built a lot sooner. Which isnt a bad thing though!! The concrete walls, arched doorways/windows gives the full mexico experience!! Along with gorgeous showers and rooms. P.S. We traveled with Sunwing Vacations. IGNORE that one persons review here on Trip Advisor that tells you not to! Our flights, luggage, transportation to AND from the resort were streamline and perfect! All in all... if you are in search for a kick butt resort to experience Cancun... go to GR Caribe. They will make it worth it. Hands down. Look no further!! I can't say enough good about this place. I cannot wait to go back! I miss it and mexico each day!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM