"Terrible night's sleep at this hotel"
Will never book here again. At check in the front desk told me they were giving me an upgrade to a junior suite, I thanked them and at check out saw they had charged me $25.00 for this upgrade. Not a big deal but when you tell someone you are giving them an upgrade you are implying that it is a gift thus not an additional charge. The real problem however came at bedtime, they had music playing from the lobby in their bar that sounded like a live band. Even though our room was on the 15th floor and I had requested a "quiet" room, it sounded like the band was set up in our bedroom. The bass was so loud that even with ear plugs we got NO sleep. Literally, $800 for no sleep. The next morning I alerted the front desk and they tried to tell me that it must have been a guest in another room playing their music. Not a chance, this was a full on sound system with speakers coming from their own hotel bar. If they want to sell hotel rooms they cannot also cater to their live music patrons in their bar. Do yourself a favor and book a room somewhere else, anywhere else, or go downstairs and hang out in their bar till 2:30 am as you will get no sleep until after the music stops. In addition, the hotel was oddly dark everywhere, lobby, elevator, bedroom.... I prefer a hotel where I can see that the rooms are actually clean not an outdated, dark, loud bedroom.
"Good Location But"
Nice area. The rooms are dated and very small. Staff is not very accommodating except for Anthony who is a star. The actual Gramercy Park is nice and very small with a huge list of park rules, the only thing you can appear to do is sit and read. Overall the hotel is not a good value. Would only stay here for the location and if I traveled alone. The rooms and especially the bathrooms can barely accommodate one person.
"Love this hotel"
I stayed here for business for a week - hotel and location are great. The park next door is private but you can get a key. Behave though :) I did not find the restaurant especially good. The bar area is great in the evening. My room was dark. But, I would book again!
"They care about the details"
On a whim decided to stay at GPH for a night on a business trip, and was taken back by the attention to detail in all aspects of the hotel, from the service and amenities to room design, which all made for a very warm, comfortable, fun, and overall enjoyable visit. Loved it so much I went back the following week on a work trip and was amazed at the consistency in pleasant experience. Still need to take advantage of the perk of access to Gramercy Park, but looking forward to checking it out next time!
"Medieval with a hint of modernism - LOVED IT! - My time to give thanks now..."
We had a hard time leaving, yet what remains is: The great and very positive experience! The simply outstanding service of: - The housekeeping team! So prompt, discrete, and with love for details when getting our room ready - The front desk! Jimmy & Anthony, and everyone else hearty welcoming, polite, - Before the trip! Very quick email response to get the last questions out of the way. In one word: Excellent There is so much more to explore... but you always need a reason to come back: staying here is definitely one of them!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM