We enjoyed a Gran Caribe! It has very good option in Cancun with cost benefit. We loved the playground for kids, swimming pool but the beach is not good for children. The sea is beautiful but waves is strong. About the rooms is not luxurious but it's comfortable. The restaurant i did not like too much the buffet instead of the restaurant with Italian food was an excellent. The service quality and location was perfect! 10! You can take bus in front of hotel in 5min you are in main of Coco Bongo, Senior Frogs, Hard Rock, Hagen Dazs and others...
"Spring Break 2017"
We had a wonderful week here. The facility is very nice, plenty of pool chairs and cabanas. Entertainment staff headed by Jose and Sara was awesome and kept the days very fun. Food choices were very good. Had an outstanding waiter for several nights named Joel de Jesus Rojano. Made our meals and service extra special. Took a little longer than we would have liked to check in but you will have a very enjoyable stay here.
"Another enjoyable time in Cancun"
We returned to this resort because it has a good balance of relaxation and activities/ entertainment. The spring breakers get a bit wild, but it's only for a few days. Normally you can find a peaceful spot on the beach cabanas, or participate in the activities around the pool. The wait staff were friendly, helpful, and kind, especially Daniel, Fatima, and Big Mac. The entertainment staff made us feel welcome, especially Sabina, Estefania, and Jose. The food in the various restaurants was very enjoyable, and the presentation was impressive. We were disappointed that the Jagermeister booth displaced the volleyball on the beach for a few days, but otherwise had a great time.
"Your search stops here, BOOK THIS PLACE!"
Been to Cancun 4 times. I would say this is our favorite resort. One of the only places with consistent positive reviews and definitely backs it up when you stay there. One thing to start with, the room. We booked a standard room which of course is the cheapest option. All of the standard rooms have balconies that back into either a parking lot or garden. They reiterate this at check in and offer an upgraded view/room. We did not care about the view because we aren't in the room much. Room was pretty basic but met me, my wife, and our son's needs. The entire staff seemed very eager to help you any way they could whether its the room steward, the waiters, bartenders, front desk, etc. All were very kind and helpful! There are two pools, one in the front of the resort that is near the kids area (waterslides, minigolf, kids club) and one large pool facing the beach. There are numerous activities throughout the day at the beach side pool. Water aerobics, tequila volleyball, water polo, contests, bingo, just to name a few. We actually participated in everything and had a blast! The beach was FANTASTIC! They have beach volleyball, cabanas, and beach chairs for the guests. There is even a grill and a buffet set up behind the beach bar. They will definitely make sure you are well fed and there are drinks galore. One of the best things about this place is they have name brand alcohol (you have to ask for it though) and they even have american beer (Coors light). There are a few different sit down restaurants and a huge buffet (Albatros) where you can eat B,L, and D. There is also a 24hr buffet if you need a midnight snack or you just want a small, quiet place to eat. Food quality was way better here than other resorts I have been to in Cancun. Though I didn't plan on using the SPA, I was tempted when approached by Thelma who gives THE BEST massages ever! I got the deep tissue massage and have never felt better after a massage. Ask for Thelma if you are looking for a massage! If you want to book excursions they have a couple stands set up for that. Try parasailing, its awesome over the turquoise water! Overall I do not think you or your family will be disappointed here. There is so much to do and a very good mix of travelers. The place is also very clean.
"Spa massage is great. Been to over 40 at other tropical resorts. This one is a 10+."
Awesome deep tissue, exfoliating scrub, wrap and facial. Holy c$#@p!!!! Wow doesn't come close to how great this was. Well worth every dollar. Very professional and they always check if it's comfortable or too hard then adjust. Just amazing.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM