of TripAdvisor Travelers recommend this hotel
"Plenty of good points but too many bad ones as well. ."
We were surprised at check in to be asked for full payment up front, despite having booked long in advance through our normal travel arranger. We asked to see the room, which was a good size but rather shabby and far from sparkling clean. So we were taken to another which was if anything slightly worse. At this we told the duty manager we wanted to cancel and go elsewhere. He was very polite but told us that he would need 100% payment anyway! When we refused he went to his superior and agreed that they would waive any charge but would like us to look at a third room, which was a spacious suite. Still a rather tired room, but we were also very tired by then, so accepted. All the staff were friendly and genuinely wanted to be helpful, and the food at the buffet was excellent. The hotel covers a lot of ground and is on a pretty but very steep slope, so while we were OK with it, if one had any sort of mobility problem it would be difficult. The staff would take people around on golf carts if asked, but were not always available. We were there during school holidays and the hotel was clearly geared up mainly for small children. For example the entertainment was decidedly for kids, not adults. We will not stay there again, there are other hotels that we think are better - but if we had small children we might have had a different opinion.
Fantastic hotel, great facilities and staff wonderful choice of restaurants Great position. Garden view room not amazing just overlooks next door room garden lovely swimming pools. All in all perfect place to relax
"Excellent hotel "
Could not fault hotel at all just make sure that you are in a room somewhere away from the children's park ( room 436) as on several occasions we were disturbed by screaming kids . We did not complain to the hotel as a move would have been to much bother . The hotel is beautiful in all aspects . The choice and quality of breakfast was superb. The pool area , bars, restaurants all top class . Would definitely recommend a stay at this hotel if you are after 5 star luxury.
"Another Duque New Year ! "
Well we're now well into double figures for our visits to the Bahia Del Duque Villa's and having just returned from spending New Year there it won't be our last either ! Carlota and her team at the Villas again were superb ! Jorge was again on hand to assist in all aspects of organising restaurants water parks etc . Service was brilliant ! We'll be back for sure !
"Still best hotel in Tenefife"
I have done several reviews on this hotel since we first visited it in 2002. The hotel has changed over the years but still kept its friendly welcoming quality. The staff are always helpful. My wife is Coeliac and the hotel is excellent on allergens and the staff are great at checking every detail. I would recommend the new restaurant Sua the food and service are fantastic the sea bass and vegetables are the best meal I have had in a long time. Just north of las Americas but a million miles away Give this hotel a try and you will be amazed
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM