One of the best hotels with a very nice roof terras / dining / breakfast.Comment of M. Boudewijn , Netherlands the 2017-01-25
"Hard to find fault"
I really liked everything about this hotel. From the moment we arrived off the ferry from Portsmouth, we were made to feel so welcome. The valet parking attendant who was so friendly and full of suggestions as what to do in our 24 hours stay; the check in staff who were so welcoming; the chambermaid and her boss who came to see if there was anything we needed as soon as we had arrived; I can't remember the last time that I was in a hotel where every single person we came across was so friendly and helpful. My husband broke his tooth on the ferry crossing on the way over and the receptionist not only recommended her own dentist (who spoke English), but made the emergency appointment for my husband to get his tooth fixed and then gave me a free ticket to the guggenheim museum so that I could go there while my husband was at the dentist. The bed was comfortable, the bathroom was fab, it was quiet and the breakfast was served on the 7th floor roof terrace overlooking the museum. I would certainly go back.
"Great hotel in a great location with friendly efficient staff"
Fantastic location not just for the Guggenheim but within walking distance to the rest of the city. Excellent breakfast, efficient friendly service throughout the hotel nothing was to much trouble I would ask for an exterior room if I was going back as I do like to look out the window even just to gauge the weather but this certainly didn't spoil my stay. The only thing I would change is for a dressing table to be added to the rooms as sitting on the floor to do my hair and make up wasn't ideal. I would definitely recommend this hotel.
"Amazing stay next door to Guggenheim"
Stayed for 2 incredible nights; the service in the hotel and spa was first class. THe accomodations lovely and comfortable. You are next to the museum so you can walk over. Robes and slippers and the turndown service top notch. Within walking distance to the old town and other parts of this lovely Basque river town.
"Coming to see the Guggenheim"
The rooms were updated and spacious. Robes and slippers were provided. Nice night turn down service.Numerous outlets for appliances. We missed brunch on the roof, but heard it was a special experience. Nice appetizers in the bar for a quick bite. Staff was accomodating regarding, directions, recommendations and late check out.
I have stayed in hotel 2 nights during my business trip. Personnel behind reception desk and by the breakfasts was very proffessional, kind and helpful. Beakfast itself delicious. Rooms nice, clean and very very comfortable. In corridorrs between the rooms and elevators is special soft floor, which helps decrease the noises from walking and from trolley luggage. Unfortunately, there is still some noise in the room when people talk while they are walking in the corridor. But such problem I have experienced in most of the hotels.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM