"Average - Think twice about Red Level"
I thought that the ground staff was fantastic at the gran melia. The red level staff was 1/2 good. They could be friendlier. The pool bar staff was horrendous as was the wait for both drinks and food. I don't know what 4 star resort takes 45 minutes to make a salad for lunch. If I were the gran melia ...I would take some tips from the Condado Vanderbilt hotel. They do it correctly. Its a toss up on whether I would stay here again. I would definitely opt for the one bedroom instead of the jr. suites. If you are looking to be pampered, this is not the place.
Was trying it since i travel every year Would have like a room with everything micrawave kitchen ect since im a diabetic They also need containers to empty needles Also give more information in services and activities
Large resort with huge pool and nice beach area. Common areas were very nice and clean, spacious, lots of places to relax. A bit off the beaten path though, cabs were $20 to get to the main road for other restaurant choices. All the staff I met were very nice and helpful. Breakfast buffet was good, the dinner buffet was a bit pricey for what was offered. If you are going to play golf, bring bug spray...I was there for BBQ contest at the golf club and have quite a few bites. Golf course looks very nice, didn't get a chance to play. For me, this would be a great place to stay if you just wanted to hang out at the resort for vacation.
"Room Entrance & Garden"
The entrance in the room lobby need more cleaning, they look dirty and with stain. The gardens were in poor condition, dead plants other sick. The day we left,(02/20) a contractor was there doing repair to the sprinklers and cutting the grass. Been in a tropical Island, the gardens must be in top shape
Great Hotel with a friendly staff. We stayed in the red level with an oceanfront room. There is an adult only pool for the red level which was great for a romantic getaway. Everything was lovely. I highly recommend this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM