"Never waste your money here"
Rooms were infested with mold so bad they ,add you ill after 20 mins. Front desk was extremely rude and had horrible coustomer service. Came back after the first day and housekeeping had broken one of the beds so it couldn't be used. Payed extra for red level to be told we didn't have it even though we had proof on our printed reservation. Paid 5 star price for 1 star service.
"A secluded romantic place"
I booked a vacation and got engaged here. The rooms are splendous but the service needs improvement. The property is not too large but they offer a golf cart pick up service. Most of the times we called for the service, we ended up walking even after calling several times. The food is delicious but very pricey. The breakfast buffet was $45 each. We ventured out and ate at local places. Just remember that there isn't a lot around but it's worth it for the scenery. Surprisingly there is very little night life on the resort. Nothing much for kids. The live music is great. The other thing is that the pool closes early at 6 pm. This is disappointing because the pool is a main feature of the hotel and a good source of entertainment. The hotel wifi is spotty especially near the restaurants. Also, Sprint is popular on the island and my fiancé had reception but my Verizon did not unless we were in Old San Juan or other major areas.
"Pros and very many cons "
There are soooo many things to say about this place as you can see on other reviews. We went here for four nights as our friends had a wedding in the rain forest. (Which wS breath taking ) . I will start with the pros... The grounds are spectacular and beautiful. The lobby , bathrooms, pool and beach are amazing and give a wonderful view. The Puerto Rican cuisine restaurant was delicious and our female waitress Simon was awesome! The best service the whole time. The little sandwich bar by the lobby bar was cheap and had amazing sandwiches, GO here!!! Okay now for the cons.... Most rude service I have ever received. The staff did not care and rolled their eyes every time we talked to them. The bartenders took forever and seemed like everything we asked them was a chore. We greeted them with smiles and please and thank yous we did not receive the same in return. Bartenders would text and talk to their other bartender buddy before helping us. The service is super slow and again feels like the wait staff could not care less about us. Don't eat the breakfast it's 30$ for okay food, yes there aren't much other options but ehh. Get the ACAI bows for 10$ each at the store they were great and filled you up. The place is super expensive, not to mention the 21$ resort fee daily. drinks were super pricey, four drinks at the pool cost 80$ also bartender tried to charge more drinks at the pool than we ordered end. The bar food was nasty, the nachos were worst than gas station nachos. It is hard to leave resort without paying a bunch to go off and explore so basically you're stuck eating there and spending a lot. Not the place to enjoy drinks by the pool all day unless you want to spend a lot of money. This resort actually makes me sad, it feels like a place that used to flourish with the beautiful grounds, but now feels like they don't care at all for their guest and just go to work and come home. Sadly we will not be back, however having that said I would again like to express how beautiful the grounds are but don't expect good service and expect to pay $$$$. We oweded over 600$ and only had four meals there the whole time.
"Beautiful facility, lacking staff."
Instead of enjoying being on a island, you must worry about reporting every discrepancy as you encounter it, otherwise you are a bother. Management needs a long course in customer service. Great pool and beach, but open your pocket book and lower your service expectations as they have your money before you arrive and treat you as such.
Gran Melia is a beautiful resort. Walking into the lobby is seriously breathtaking every time. The grounds are meticulously kept as are the pools. We had some very good experiences here and some not-so-good ones. If you are thinking about booking here, I will go over what I thought the pros and cons were of staying here. PROS: The grounds are breathtaking. Very large main pool area. You always have enough personal space in the pool, even when it is busy. There is a swim-up bar in the pool. The wall-mounted hair dryer broke during our stay and they had a new one installed within 5 minutes of calling. We saw two male iguanas fight right next to the pool and it was AWESOME. The beachfront here is large, most is very rocky. There is a small beach area that is sandy enough to swim. Gran Melia sits next to Coco Beach Golf Club. There is an excellent Sushi/Hibachi restaurant on site. It is expensive, as there restaurants usually are, but worth it. Eat here if you are staying here. We would have had every meal here if we knew what the other restaurants on site were like. There are workers with golf carts that chauffeur you around the large grounds at all times of day. You can flag them down any time or call for a ride from your room free of charge. There are separate pools for red level customers. They are adult only pools, so it's worth it if you don't want screaming kids all around you. You have quite a few choices of restaurants on-site. The martini bar was out-of-this-world. It is small but the martinis were excellent and very appropriate for Puerto Rico. A secret...They cost the same or even less than a regular cocktail at any other bar on site and contain way more alcohol and better ingredients. The bartender there was the only friendly bartender we had the entire time at Gran Melia. There is an arcade room for the kids.. or for any game lover. They have Frogger! There are plenty of spots to lounge on a sofa or in Bali beds in the shade of the main lobby area while having a cocktail from the bar. CONS: The steakhouse was closed the entire time we were there. That was a bummer. Cleaning people did not do much. We had sand in our bed and put the sheets on the floor multiple times and they literally just put them back on the mattress. We had some goop in the shower that was there when we got there and I tried not to touch it. After three days I cleaned it myself. They refilled our coffee trays and made our be every day. Most days they did not give us a bath mat and two days they forgot to put towels in the bathroom. We did not get two bottles of water every day like the website states. We got two bottles the day we got there and they did not give us any after that. Our drain was completely clogged and visibly backed up for half a day after use but no one could fix it. I hate to complain about service people- I know they are the backbone of that place. But it was actually pretty bad service. The website states that there is live music every night. There is not. One night they had a DJ that had recordings of live music...um, that does not count as live music. I highly recommend getting a rental car. Yes it will run a few hundred dollars, and parking costs $19 a day at Melia. I cannot stress this enough... IT IS WORTH EVERY PENNY!!! Do not do Melia without a rental. We were vacationing on a budget and we saved so much by eating and having a drink off grounds. For us, it was worth it just to get better quality food elsewhere. We also did not have to pay to get a taxi everywhere. There is no public transportation around there. Seriously. You can get transportation around San Juan but that's about it. Also, the best thing we did the entire vacation was take a ride to Culebra, and if you want to go there you have to go to Fajardo and get a ferry (only $2.25!) or get a helicopter ride from Fajardo (about $40 a person each way). The helicopter gets you there in 10 minutes as the ferry is an hour and 45 mins. Either way, rent a car so you can go to Culebra. Don't skip doing that. Although everything is absolutely beautiful here, going to your room is a different story. Our room smelled so strongly of mold and mildew I could barely handle it. We almost asked for a new room but did not want to go through the hassle of repacking and unpacking. We talked to another couple who said it was terrible in their room as well. I was hoping to escape my terrible mold allergies while on vacation, but it only made it so much worse. You could look at the caulk/sealant and see that mold was bursting out of the seams in all corners of our room. It was disgusting. My eyes became red and inflamed just by being in that room for a few hours. They stayed that way the whole vacation. I just got home from here yesterday and my home reeks of mildew just by having my suitcase sit in the entryway. Yuck. The pool closes early. 8 pm. When paying a lot for a resort we expected the pool to be open until at least 10. At least. Outside beachside/poolside restaurant stops serving food at 5pm. That means you can't sit there and have a meal while watching the sun set on the ocean. Melia is crazy expensive to eat and drink. I had read many reviews and should have listened to what everyone else was saying. The swim up bar has the most expensive drinks. My boyfriend and I had 2 weak drinks each (bacardi coconut and club soda) and our bar tab was $80. Now imagine if you want to enjoy a bunch of drinks on your vacation. We spent a minimum of $250 a day just on alcohol alone at the resort. Remember you can go up the road (it's totally worth it to rent a car if you are staying here) and get a beer at any other place for $2-3, or for even cheaper at Koko's up the road during their happy hour, which it seems like it is all the time there. It is about $10 for a Corona at Gran Melia. You can get a can of Medalla for $1.50 at most places. We had a great time at Koko's up the road. We might have been the only gringos there, but it was so much fun. We got to watch the Puerto Rico vs USA game and the place was packed beyond belief. The bartenders were so friendly and bought us a Sangriia to try and we made friends with a couple people there. All the locals were so friendly. It's the closest spot to Gran Melia outside of the resort. Cafe Soleil was another crazy-priced restaurant. It's where you go to have breakfast. It is $30 a plate for breakfast buffet, no special kids pricing. It does not include juice or anything to drink. It is mostly pastries and yogurt. There is a pan full of sausage and one full of bacon, however, they are barely warm since they sit out. You also can have an omelette. If I thought it was worth any price I would say I would have paid $12 max for this meal. Nothing was worth $30 a plate. I also would like to add that the service here is terrible. We went here twice and were not even acknowledged until we were done eating. We asked for our bill and a glass of OJ and a coffee at the same time. The Avenue bar is located in the central part of the lobby area. It is a regular bar but breezy and seems inviting. They are always busy and I feel bad for the bartenders because so many people order blended drinks and they literally can't keep up as it takes so much time to make those kind of drinks. This is not the bartenders fault. The resort management should have one or two more bartenders to keep up. We waited over 20 minutes while standing at he bar just waiting to be acknowledged. They literally were just making blended drinks and didn't even have a moment to look up from what they were doing. The Avenue Bars food is what I would rate below average. Nachos came out with cold cheese sauce after we waited for at least 45 minutes. We made sure to get there early to get a bar seat and ordered 15 mins after the kitchen opened. Wings are called "fly wings" and I see why. You get five wings that are seriously so small they could have been from a fly. They had one small bite of meat on each one. The sliders were ok. You get one packet of ketchup and mustard and 3 small sliders. There are many stray cats on the property. The beach is very rocky and although it is accessible, I would not attempt walking on it unless you have water shoes or walking sandals (do not try with cheap flips flops lol.. I did). There are some secluded parts of the beach which were nice but no one swims there because it is so rocky and very very weedy. FINAL REVIEW I thought Gran Melia was beautiful. The beach was dark at night and you could see the stars so clearly. The lobby is breathtaking and I could spend the whole day in there. If you are going to go here, do yourself a favor and rent a car. Go see El Yunque Rainforest. We took an atv tour and it was nice but you don't have a chance to REALLY see it when you're flying by on an ATV. Drive to Fajardo and take a ferry to Culebra or take a Catamaran to Culebra. Also, a great public beach is Luquillo, it is only ten minutes from Melia and is so nice. I got a pina colada in a pineapple and it was sooooo good. There are a bunch of shops at Luquillo and some restaurants as well. You can rent an umbrella and 2 chairs for the entire day for $23. Or you can bring your towels and sit there all day for the cost of parking, which is $5.50. It is a kid-friendly beach and is great for adults, too. RENT A CAR! Try each restaurant at Melia and see what you like. We just happened to like the martini bar and Nami, the Sushi/Hibachi restaurant. We got good service at those places and great food and drinks. I'm sure we would have loved he steak place, unfortunately it was closed. Our room was not up to par with what is expected from a resort like this. It smelled so bad that I honestly can't believe that they could knowingly rent a room in that condition. Maybe the Oceanfront suites are better. It is worth it to to get the Red Level rooms. We did not. If you are going to Melia as a couple, make sure you get Red Level. You can use the adults only pools next to the ocean and it is worth it just for that alone. There is also a Red Level restaurant but I am not sure what that is about. Customer desk here is friendly and fast, any problems- just do not call. They rarely picked up the phone. Just get a golf cart and go to the desk yourself. It's nice outside anyways. I would say if you are on a budget, stay somewhere else. San Juan is much cheaper, just do your research about the area. If you're not on a budget, Melia is great. I just would seriously ask about a specific room and make sure it doesn't smell. That was probably the biggest reason I will not go back. We were not the only guests who felt this way. Next time I visit Puerto Rico, I will be sure to stay in San Juan by Condado beach or in Old San Juan. Melia is just too far away from everything cool.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM