I seriously don't understand how someone can this resort a below 4 star rating . My stay here was splendid !! Everything is gorgeous all around . Marble floors all through the resort , Bali beds , hammocks , palm trees , iguanas . It is just stunning . Service for check in was fast. I seriously have no complaints . The room is very spacious and I have to say their bed was the most comfortable bed I've ever slept in in a hotel , I wanted to spend my whole vacation there in that bed . It's huge and you jus sink into. They give u so many pillows with extra in the closet and you jus don't know where to lay , I'll never forget that bed . The bathroom had a beautiful stand in shower and was spacious. We had towels , 4 towels , 2 wash cloths 2 hand towels and a towel to step on outside the shower . Our wash cloths were replaced everyday and our room was cleaned every day. People say the furnisher is outdated, whatever . There's a plaid couch that sits in the corner .. Who the hell sits on a couch on vacation anyway . It didn't bother me. I had the ocean front suite and had the hot tub on the balcony , it was perfect and everything worked. People tend to comb through everything with a fine tooth comb instead of appreciating. My stay at gran Melia was GRAND . Don't listen to the horrible reviews. It's a resort , if you want 10 star qualities go rent a luxury villa or mansion . Don't ruin other people chance of experiencing this for themselves
"Not worth the money"
This is suppose to be a luxury hotel. You can get better service at any hotel in the states. I had to ask for toilet paper, towels and everything else that you just expect to be provided by a hotel. The water for the jacuzz was cold, plugs in the room did not work; had to call maintenance to many times. Red level is a joke and there is NO butler service. This hotel has nothing around it and it will cost about $50 to get into town. The beaches are not used for swimming, a lot of alga in the ocean shore. There are sand fleas, but you usually get bit at night. The hotel is run down and management obviously does not care about making your vacation fun or exciting. Pools close with the sun and nothing to get excited about for meals or music. The free drinks for Red Level are served in plastic cups with cheap wine. I will not be returning to Melia,
the friendliness of the staff of this hotel is awesome. it is a beautiful place to stay it needs some small upgrades but nothing that would stop me from going back again. i was there twice in one year and cant wait to go back again.
"Tips For Making This a Great Place"
We had a good time at this resort but it could have been so much better and I'd like to offer a brief review with tips to make your vacation here more enjoyable. Review of The Resort: The grounds, common areas and pools are lovely! The landscaping and upkeep is excellent. Overall, we found the place to be understaffed and those who were guest facing were undertrained and often unhelpful or even wrong with their answers. We did the Red Level so we expected a little more service but it was ineffectual. If you eat and drink at this resort, you will have to be prepared for extremely slow service (45-60 minutes for a burger at the pool café as an example). The breakfast buffet is pretty good but the same every day so on a lengthy stay it will be a bit monotonous. The restaurants are definitely "resort priced" so the reasonably good food won't be commensurate with the expense. It's convenient to eat on the property so try it but know that you'll pay for that convenience. Tempo was the best restaurant but not always easy to get into. Pasion was very poor and to be avoided. The pool is terrific and the grass and sand beach areas are great. There is a lot of seaweed completely covering the sea floor 10' off shore so this isn't a resort where you'll be swimming in the ocean. Terrific views though. The location is good for excursions (close to the rain forest and zip lines) and close to the airport and San Juan. Important Tips To Maximize Your Stay: The single most important thing you can do to make a stay at the Melia great is to rent a car. You will save on food and cab costs...these savings will greatly exceed the cost of the car. Plus, the island has a load of terrific dining options. We had a family of five so we saved $150 in transport costs just to get to a zip line excursion. The restaurants on the island are cheaper, more fun and offer better/more interesting food as well. The cost and lack of service at the hotel is frustrating and this will alleviate the problem for you. The island is extremely easy to navigate and it's America so the roads and signs are what you're used to. The Red Level option was nice for us, The room was stylish and clean and the "free" breakfast was great coupled with the free drinks and appetizers in the afternoon. I wouldn't say that there was any difference in service though...most everything is arranged through the regular hotel concierge. Use outside providers for excursions. The resort marks everything up so you're getting the same excursion for 35% more money. Use tripadvisor and yelp. If I were to return to the Melia, I'd stay in the Red Level, rent a car, eat out all the time and do one excursion after another (snorkeling, zip lines, rain forest tour and the ATV rentals are a blast!). Each day I'd eat breakfast and work out at Melia, do a day trip, have cocktails and swim back at Melia, change and go to dinner off property. That would allow you to take advantage of what the place does really well and avoid its frustrating issues. Critters: There are thousands of good sized iguanas and a family of wild cats roaming the property. I thought this was really cool but they're everywhere so know that if it creeps you out. Also, buy bug spray as the insects come out to eat at dusk. None of this negatively impacted our stay. I wish that a major resort brand would take this property and get it up to snuff as it really is a terrific property.
This was our 3rd visit to Gran Melia Rio Grande. The hotel is beautiful on the ocean. Grounds are immaculate and staff very professional and friendly. The room was spacious and clean. Really enjoyed the balcony garden view.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM