of TripAdvisor Travelers recommend this hotel
The Gran Porto was a lovely little gem in the Riviera. Our family of 10 had a great time not just sitting by the pool all day (though we did that too) but also participating in all sorts of activities. Arenza, Mike, and Cesar on the events and activities team were awesome. We had a great bike tour and even got to explore on our own via bikes. Miguel at the bar always made us the best drinks! Also Carlos at the Mexican restaurant was just delightful and challenged us to work on our Spanish too!
"Way overpriced and certainly not a five-star hotel"
Really disappointed with this property ! The rooms were definitely not five star quality and the food well let's just say I can see why they offer it all-inclusive they cut cost there dramatically. If you're still searching for a hotel in Playa skip this one.
"Nice enough resort, but...."
Horribly noisy at night! The entertainment came inside (right under the rooms) from 9-11 at night. My kids- who went to bed at 9- couldn't sleep at all!! Pool was great but too much cheesy entertainment. Will not return- that said- the staff were wonderful!
"Bernardo was great with my girls and Jose continues to be the reason we come back."
We keep coming back!! I have two girls, 8 and 4. It was our first time at Casino night! The girls had a blast that night laughing, dancing and making faces. Bernardo took time out to play with them. I was very appreciative of it. This is our 4th time here and we continue to have a great time with the staff at the Resort. Thanks to Cesar as well! The wait staff is also Amazing. Jose, Pablo, and Jesus are also extremely attentive. Jose remembers us each time we have been here and knows what we want to drink without asking. We made a new friend in the restaurant, Eduardo. The girls really enjoy him! I also like the Spanish lessons I get at breakfast! Thank you for a great trip thus far!
"Best resort service I have ever received !!"
This resort was everything expected and more! From the minute we walked into the resort, our bags were taken from our hands and replaced with a nice lemonade drink. Check in took a few minutes due to the fact that my request for a king bed could not be accommodated until the following night. This was not a big deal to us. I had purchased an ocean front which allowed us access to the 5 star royal resort next door. I highly recommend this option. Service throughout the resort was top-notch. Not a moment went by that I was not offered a drink by the pool or even just lounging in the lobby. Make sure to tip, don't be cheap. Raul at the water activity rentals was excellent! He can help you with jet ski, scuba, snorkel, etc. He is very knowledgeable about places to see and things to do around the area as well! We took the ado bus from the airport to playa then walked to the resort. Very cheap option and a short 45 min ride. We took a taxi on the way back to the airport but it is much more expensive. The resort is extremely clean and safe and we will definitely be returning. Spend the extra money for an upgraded room and request the alcohol you want or you will receive the lower end house booze!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM