of TripAdvisor Travelers recommend this hotel
this hotel is very modern and in a great location. The only bummer was the weather was a bit chilly. Service was great. Friendly staff and very clean. Food great too. I would highly recommend it. Gym is good. They have a nice rooftop pool.
"Way over priced"
We could have stayed in an all inclusive resort for the price we paid for 3 days. The hotel is pretty. Rooms are small and 2 bathrooms is a bit much. We reserved an ocean view room and were given a room with the view of the palm tree tops surrounding the outdoor seating area for the bistro. When we came back from the Orange Bowl, I was freezing and tired, the last thing I expected was a bunch of kids running through the lobby screaming. Then I about fell to the floor when I got a cup of chamomile tea for $5. Are you kidding me' The complimentary bottle of water was a nice touch... except it was only one per person per stay' For over $700 a night you can't spring for a bottle of water per person per day' Or better yet a fridge full of water' Get a Sam's Club membership and you can stock the fridge in each room for a few dollars. The best part were the bartenders. The young ladies they had tending bar on the Thursday night and Friday afternoon of our stay were nice, personable, smart young ladies. If we make the trek to Surfside again it won't be to stay at Grand Beach. The surrounding area and restaunts were amazing. If you have the chance, eat at the Backyard Barbeque. Hopefully, the kitchen rabi will wait on you. The food is amazing!
"Don't stay at this hotel!"
I can't begin to explain how disappointed I was with this hotel. We came here on an almost 3 week long vacation and they treated my family and I with the utmost disrespect. The hotel looks great in pictures and when you first arrive, however in reality it is not up to expectations. The service is horrible and the management team are independent and don't care about their clients needs. Instead of trying to appease their customers, they don't answer their phones and blow people off. Avoid this hotel. Even though their prices are affordable, trust me, you are better off spending more and staying elsewhere.
"Not up to expectations is being generous for this hotel"
This hotel has great potential And is very appealing to the eye but falls short on service and is over priced . The staff has potential but is not properly trained to provide good service. When you arrive no one has energy to say hello, if you call front desk, there is a lot of chatter but no substance or action behind it all. We booked ocean view and was over looking the pool from the third floor. When I asked to be moved I was on hold for 9 minutes with the no clear solutions to my request. We waited and hour for our lunch order on the rooftop pool. Downstairs there is no one to take our drink order or the wait is enormous to get a cocktail. It has been one bad experience after another. It was not worth it at all.
"bIRTHDAY CELEBRATION INSTEAD i GOT POISONED"
Room was dirty and smelled of insecticide. No one to help at desk we were a late check in. Manager to call in am. Air condition stopped during night, Became violently ill. No security in hotel that night the Friday od Art Basal. Finally an engineer, got us another room. And supplied us with necessary water. This room was cool and clean. Why didn't we get this room. A debacle. Allergic reaction led to many ailments. Cost a fortune in medical bills. Beware travel in Miami Beach. Zika virus insecticides can kill. See Google CNN. Will never go back. Dec 1st this happened and I just got out of the hospital. Will Grand Beach compensate me for a month of my life and hospital bills.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM