of TripAdvisor Travelers recommend this hotel
"Great hotel, good location needs to improve service "
The hotel is great! The location is very good, the room is a very good size. But the service is not so good. The breakfast is very good but the room it has many doors that people keep coming in and out and the door keep slamming in a VERY annoying way. Everyday we asked the waitress to do something but nothing was done! Its very hard to get packages since they are a bit unorganized with the deliveries. Besides that, the hotel is very nice! Clean! And new! We had a good time
I recently stayed at the Grand Beach in Surfside for my spring break and was very happy with my stay. I visited the pool daily and loved the atmosphere and service. One pool boy, Robert, was especially helpful. He went above and beyond to make our time at the pool fun and enjoyable. I will definitely be staying here again!
"Nice hotel , fair service , exhausting fire test"
We have come to this hotel with my wife already three times , and we found ourself quite well except for the quite limited storing space inside the large room we have had .The hotel services are fair , the rooms are larger than other equivalent hotel we have been and often with two bathroom , but curiously enough the closet storing space available is quite limited ... another really annoying factor experience is the extremely long fire test carried on ! It lasted more than 75 minutes and we could not phone from our room as we had continuous interruptions by the excessively long fire test procedure !
The hotel has nice interior decoration. Very hospitable, staff is very friendly. I would like to point our Alexander Garcia who works in the beach area and the pool areas, he has given us exceptional service, very welcoming every day, asking if everything is as we want and making sure he can get whatever we needed. It was nice to get to know him as well. The location of the hotel was convenient, nice beach, Overall, great experience.
"Very nice hotel "
New , modern , very clean , the rooms are spacious and confortable , the pools and beach nice , sometimes very loud specially the weekend when so many kids ... the restaurant at the beach and pool are very good and personnel is also very welcoming and courteous. All in all a very good experience, will definitely go back!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM