of TripAdvisor Travelers recommend this hotel
"Wonderful place, poor internet "
The rooms are great, the views are spectacular from the ocean view rooms, the pools are very nice, the food tastes wonderful (and is reasonably priced considering it is in Macau), the staff is friendly and responsive, the facilities are great, but the internet is garbage. We are constantly losing our connection, and the speeds vary greatly.
"Still great, but it needs urgent maintenance and renovation"
I got an online promotion and decided to pass the night of May 6th in what used to be the great Westin. The personnel is nice and the reception upgraded the room at our arrival. We got a big one with the beautiful Hac-Sa (black sand) beach view. There wasn't much sun but we decided to stay at the relaxing swimming pool. There's a smaller one inside, although the water isn't much hot. We had some snacks, the food at the hotel used to be good in the old days. There was a buffet with an okay price and it was good, but now it's too expensive and nothing special. Nearby at the beach front there are some restaurants, the nearest is also a bit expensive but the food is good. The hotel is indeed relaxing with a tranquil surrounding area, it might look far from the city hustle but they have buses to the jetfoil terminal and from there you can catch others to the nearby centre. The only reason it's not worthy of 5 stars it's because of the lack of maintenance: you go to the toilet at the public areas, lift the upper part and it falls to to the ground; the pool jacuzzi jets almost have no pressure; one of the buses to the city looks like it's 20 years old; and you just have to look around to see it needs to be renovated here and there. I just hope the company doesn't decide to open a casino there, as they did in other once great hotels they bought in Macau.
Lovey hotel a bit past it's five star days but trying to keep up appearances, it's a good four star. Contrary to some other reviewers we found the staff to be excellent. Attentive and cheerful but not obsequious, happy to get involved or just leave you be. I did notice that some guests had a very colonial attitude towards the staff and maybe this contributed to some dissatisfaction. We had a sea-view room on the seventh floor and found the two large beds quite adequate for the four of us (girls 10 and 12). The beds are not Chinese and are therefore quite comfortable.One annoying thing is the tv keeps giving a recorded message telling you it's dolby or something. Whilst the wi-fi is free I found it annoying that I had to keep logging in to different servers depending on where in the hotel I was - surely they could have one wi-fi for the whole resort. The breakfast is a must and helped me gain a good few unwanted pounds. The rest of the menu is priced as you would expect from a hotel in this range, and caters for all tastes. We were on a budget and so the shuttle was a blessing. One tip: If you are in Macau bus station, by the ferry, there are lots of free buses to take you to the Taipa casinos. Once there you can get the hotel shuttle or a taxi. Also, all the casinos do a free airport bus (we used the Venetian) which can save you a few more dollars. We all had a wonderful relaxing holiday from Chengdu and found it a relief to be able to speak English. We would definitely come back to this hotel.
"Weekend away from the concrete jungle"
This resort is located in Coloane which is a bit far from all the hustle and bustle of casinos and malls in Macau, so getting there is a bit tricky but taxi is cheap and they have free shuttle to town on hour so it's no problem. The hotel room was good size and it had everything we needed, plus a balcony! Obviously it's a bit dated but it is well maintained. The staff were friendly and we enjoyed all the facilities there. It had an indoor pool, outdoor pool, gym and different fitness classes. It was like we weren't in Macau/HK anymore! The breakfast was really nice and it was relaxing. It's a great place to take kids and older family as you can really enjoy all the facilities there. Overall it was a very pleasant stay and I'd come back again.
"Tranquil and relaxing"
The hotel grounds is beautiful, and is situated far from the casinos and the hustle/bustle of Macau. The room is huge, and has a beautiful terrace outside overlooking the beach. I could've sat there for the entire day to relax! The breakfast was alright, but the staff in the restaurant weren't really accommodating. There are also parts of the hotel that are a bit run-down, and avoid room 632 if possible as it smells strongly of sewage (we stayed in this room - but this might be true for several other rooms too). Nevertheless, the hotel is a very short walk away from the beach and would definitely come back!
Credit cards accepted by the hotel: Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM