of TripAdvisor Travelers recommend this hotel
"Shuttle Service needs improvement. Amazing Staff!"
The shuttle service though needs work, if your on your way back to the hotel from Taipa or City of Dreams (designated area pickups) the bus never stops here, driver only slows down so if you cant notice its the bus itll zoom straight pass you. At night its impossible to pickout the bus since it doesnt have a LED sign in the front. Taxi cost MOP50 back from the cotai strip. Hope they have a stop at the Taipa Ferry Terminal Atleast Once a day since its next to the airport. On one night though while already reserving my seat on the bus, and waiting in the hotel lobby the bus turns in as i make my way out to the bus it doesnt stop and heads staright back into Macao, i asked concierge why didnt it stop at all since i was basically at the door they replied it had to be on time and me simply not standing outside on the road meant i wasnt going. wow. On the good side Got a free upgrade to Ocean View on my arrival, The staff are really helpful and friendly. The outdoor pool needs some work, Pool Bar was closed during my entire stay quite a shame, Indoor heated pool was bigger than i imagined (good size) with a jacuzzi. The Breakfast spread isnt great but has all the necessities to start the day. Take a higher room floor for fantastic views of the nearby beach. The Room itself was really clean, some furniture though need replacing, knobs on a dresser were loose and falling, plus the bath sink was cracked. The Balcony could be a high selling point if its redone well, needs a good makeover. maintainance repairs to the property are currently underway which is great.In room Tv has poor tv selection choices. Will book again.
"Sea or beach view"
Upon checkin by very friendly staff, I was given an upgrade to a beach view suite...wonderful! Lots of space, 2 very large balconies ( all rooms have these) and a beautiful view over Hac Sa Beach! The king size bed was comfortable, the linen crisp, lots of,pillows affording an excellent night's sleep. This resort is great for a staycation when you live in Hong Kong or Macau and lovely for retreats or weddings or any other functions. Food is good too!
"3+ star resort that shows its age in Macau"
Grand Coloane is the only true resort in Macau, located at the east end of Hac Sa Beach. While billing itself as a 5 star resort, this is more of a 3+ star property that shows its age yet offers some of the lowest hotel rates in Macau for this category during off-peak days. We recently stayed at Grand Coloane and found the property to be ok. The location is quite remote. There is a golf course and beach access immediately in front of the hotel. Sadly, Hac Sa Beach is far from impressive compared to better beaches in this region of the world. However, it is a beach and that is good enough for some. Otherwise, families looking for properties with open space for the kids to run around will find this resort a good option for stays in Macau. The property is remotely located by local standards but is relatively well connected to the Cotai Strip (10 minutes) and important points of entry including the airport and Taipa Ferry Terminal (both 12 minutes) and the Macau Ferry Terminal (18-20 minutes) by taxi or shuttle. Public bus routes 15 and 21A stop just outside the resort entrance as well. As for the property itself, it is fair but shows its age as well. The lobby, restaurant, outdoor area, pool and other facilities are generally nice. Not the nicest you will find if you regularly stay at resorts and certainly not up there with 5 star properties you may be familiar with. However, the grounds are comfortable and it is easy to relax at Grand Coloane Resort. Rooms are spacious but could due with a makeover and some simple improvements. We found the bed to be very soft and comfortable and there is plenty of room for luggage. Bathroom is also large with working fixtures. Each room comes with balcony which is large and provides nice views of the beach or South China Sea. Room lighting, A/C, wifi and TV all worked fine throughout our stay. On the flipside, coffee machine is low-quality and safe is very old and too small for modern sized laptops, bathroom toiletries are low-quality and carpeting gives the room the feel of being stuck in the 80's. These are all easy and quick fixes that could make the rooms feel much nicer at Grand Coloane Resort. In short, the rooms aren't bad but they have fallen below the standard for 3-5 star hotels in Macau. There is a 3rd floor bar called Porto Bar. On a Saturday evening, we found it empty. The bartender advised us to go down to the Panorama Lounge for drinks instead as they only had bottles of beer there. The Panorama Lounge is comfortable. We had a round of drinks and cheese & cold cut platter. Our drinks were mediocre for what you can find at hotel lobby bars and lounges around Macau. The cheese & cold cut platter was ok. There is a western, Chinese and Japanese restaurant at Grand Coloane as well as a good Portuguese restaurant called Miramar just outside the resort along Hac Sa Beach. These are comfortable options serving at expected resort prices. For better food and dining, guest might do better to just make way to Cotai Strip or Taipa Village where there is much wider range of good restaurants to be found. Note: Grand Coloane Resort offers free shuttle service every 30 minutes that makes stops at the Cotai Strip, Taipa Village and the Macau Ferry Terminal. This is quite convenient for those arriving in Macau by ferry from Hong Kong as well as those who want to spend time sightseeing. Overall, there are some good and not so good things about the Grand Coloane Resort. Low room rates during off-peak times have made this a very attractive accommodation in Macau during the past year or so. Location is remote - this could be a good or bad thing depending on what you are looking for. The property grounds are fine but not on par with what you expect of 5 star resorts in this region and the rooms could certainly use upgrading if they want to catch up to the many younger and more impressive properties that you can stay at in Macau these days.
"Amazing hotel and wonderful staff"
Took the ferry from Kowloon to Macau and was easy finding the hotel shuttle bus from the ferry terminal. The hotel was very spacious and equipped with play areas and lots of open spaces and was a plus for a family with kids. The place was beautifully decorated for xmas and the atmosphere was very festive. The rooms were spacious and very clean despite the decor being a little bit old fashioned. we had an interconnecting room with the master bed room and a twin room. However, the master bed room's lighting was a bit too dim for us. The room had a big balcony but without any chairs. Would have been nice to sit at the balcony terrace to enjoy the beautiful view that the hotel's location provided. We loved the sports centre and the heated pool very much. The in room menu was priced reasonably and the food was great. Breakfast at Panorama was a good but felt that it was too busy and the seating was too chaotic. However, we loved the attentive staff and their kind manner. Especially Eva was so helpful. It was fantastic that the hotel had shuttle buses to the city and to major sites so frequently. The concierge service was well set up and extremely helpful. we can only think of beautiful things about this property and wish to go back again. Highly recommend the place to any one travelling to enjoy a bit of peace and tranquility and still be close to the city. <3
"See The Other Side of Macau - Away from Casino's"
Located just a 6 min driver away from the Venetian Cotai, Coloane Macau ( formally the Westin Macau ) is a beautiful resort thats in desperate need of renovations and improvement in its front desk and service levels to survive. The Resort itself is beautiful and seems to have a lot to offer if its full potential was to be taken advantage of by the staff. Arrived at 1:30 PM and was informed that checkin time was 3 PM by the front desk in a manner that seemed like i was being scolded by my teacher at school ! I was given a room no and told it would be ready by 3 PM. I let them know that would be fine and that i'd head out to lunch at a neighbourhood restaurant till then. Arrived at 4 PM to find the room was still not ready and was assigned another room which i found out later was defective as the shower did not operate properly. The night manager was really helpful and offered to change my room at 1 AM when i discovered that the water was flooding my bathroom from the shower ! The new room was one at the corner of the floor and seemed to have been not properly maintained by housekeeping but at least everything seemed to work just fine. The Beds and Pillows at Coloane Resort are one of the BEST that i've come across in all my travels across the world, and they helped me sleep like a baby. I had an Ocean View Room and its view is nice and allows you to see the Ocean, the Pool and the Beach. Do remember that people in rooms above you can see what your doing in your balcony from above. Breakfast at the Resort is rather a small buffet but has the best Dimsums i've had in Macau and HK. Their Chicken Dismums are fabulous and melt in your mouth. The Cappuccino is also very nice with the right amout of foam and love the beans they use. Just wish they could increase the spread a little. The resort does offer a free shuttle to the Venetian every hour on the hour or you can have the concierge call you a taxi. A taxi ride costs HKD $45 to Venetian. Now getting back is a little nightmare as most Taxi drivers will refuse to drive from Venetian to Coloane Resort as they claim they wont get a ride back. I've had this happen to me on 3 occasions and on one night 4 taxi drivers refused to go till i had the local police get involved and have them tell a taxi driver to drive me. The Concierge team are helpful and nice and always smiling. The front desk staff on the other hand are always looking like they hate their job and never cheerful. They should be more proactive on making guests feel welcome. The Resort has a lot of potential and if the staff has the right training and makes the resort look more happening with events and activites will be a great resort for families in macau.
Credit cards accepted by the hotel: Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM