of TripAdvisor Travelers recommend this hotel
"WAS PLEASANT BUT OLD INTERIOR AND DECORATION"
filled relax except feel the room old and need to renovate the interior decoration and guest room amenities food was good and some staff were friendly the girl frm the health and spa counter she approach us very well
Cons: Size of twin bed a bit small and speed of in room wifi not fast enough Pros: Really huge hotel with lots of space, tranquil environment, love strolling along the beach and one could walk along the beach to Fernando's, free shuttle service to ferry pier and Venetian quite handy
"'Simply having a wonderful Christmas time...at the GCR'"
'it's beginning to look a lot like Christmas'....well, it was a month ago, and although this review is quite late, I couldn't not write about this hotel, and our great experience. This was to be our first time at the resort, most amount of time spent on this side of Macau, as we're either staying/playing in the city or the strip, ie THIS IS where you want to stay, to get away from the 'bright lights, big city'. It was a family Christmas reservation, 3D2N, four(4) adults. Reservations were made and pre-paid through our agent, breakfast included, almost a month in advance. Prior to check in date, I was constantly in communication with the hotel's own Reservation Department, and related staff, for my various queries, etc. Email response was very quick & thorough, even on weekends, no matter who replied. Took the usual Turbojet ferry from Sheung Wan, arrived by 1000. The hotel's free shuttle bus drop off/pick up point is towards the back, after coming up from the underground cross to the hotels' bus areas. Buses were every half hour, a short 15-20minutes trip, stopping off at 2x stops before getting to the resort. We were greeted with smiles and Christmas greetings by the bell staff. Check in was quick and friendly, very welcoming. Rooms were not ready, which was understandable as was still before noon, giving us an opportunity to check out the hotel grounds. She's right beside Hac-Sa beach, so if you can imagine the view from the ground, what more from the rooms (or you can look at the photos coz pictures dont lie). It's quiet, peaceful. We had our first meal in the hotel, brunch, al fresco, via the F&B area of their 'Christmas Village', then walked it off, taking in some more of environment, atmosphere, and of course the views through the necessary ussies and selfies. The rooms are big! The view from the big balconies are amazing!! Too bad there were no (garden type) furniture coz they'd be a perfect (additional) setting for that early morning cup of coffee, nightcap or bonding moments with your wife and kids. We made do by using those in the rooms when we found the time to stay out there. Bathrooms have shower and tub areas seperate. Here and other room amenities are basic, as is the current condition of the rooms and the hotel overall. Yes it's not bright and flashy like those new ones on the strip, ie if you think old-school, you'd appreciate it more, like we do. No complaints on the cleanliness as fairly acceptable, as provided by housekeeping. Not to add salt to the wound, I do hope the wifi service can be improved further, both for guest rooms and hotel grounds/outlets. Though I didn't mind not getting those emails/whatsapp messages, live from work, it got a little frustrating not to be able to do other stuff,eg skype, send videos, whatwith being Xmas and all. Then again, this was a 'weekday getaway', so let's just call it a blessing in disguise. Buffet breakfast at Panorama was comfortable as we started the day early; it does get busy after 0900 so plan ahead. Staff are friendly throughout service, although seemed overwhelmed once the rush started (not enough manpower') but quick to clear dishes from table &or refill food, and will always have time to answer queries or help take your picture. And I thought it pretty cool to be able to look &or walk right down into the dining area, just as if you were in your own house, plus you have windows for the view/natural light and the option to sit outside in the fresh air. We were happy try out the other hotel facilities, eg NIrvana Spa for the massages and the indoor (heated) pool and jacuzzi; these were not really big but doesnt really matterm especially when there was only 2 of us using the whole area. Yes again, areas looked dated but are clean and acceptably maintained. Transportation in and out of resort area is via hotel shuttle, taxi (or local bus, the stop just up the road from resort). You need to reserve seats, leaving the hotel. Can't do so for going back as shuttle starts from the ferry terminal, first come/first served, ie no guarantee of available seats, from any of the pickup points prior to resort. We mostly taxi'd back, as more convenient to us and inexpensive. For other food options, eg meals outside restaurant, besides going into the strip or main city, theres Coloane Village, Hac-Sa beach (BBQ!!). Regarding the latter, don't miss the opportunity to walk along the beach back to the hotel because why not' But on our last night, we decided to have dinner at MIramar, which came highly recommended, for authentic portuguese cuisine, plus, as Mr Morales (Night Manager) rightfully put it, " it's a stone's throw away". It seemed quite popular, so it's crowded/full earlier in the evening; menu items are extensive ie lots to try if you have the time. Staff are very friendly, quick and efficient. As we had a late ferry out, we were able to have late snack/lunch from the lobby lounge. Prices are alright,and serving portions big enough to keep you full till dinner. Overall, GCR is actually a very nice hotel/resort, that takes you back to the old days of hospitality service, which is were I technically grew up in, career-wise. Maybe it could use some renovation, technical updating (wifi), but I think what made our first time visit comfortable and special was due to the sincere customer service from the staff, even if it's just to give that greeting &or smile when they see you. As such, I commend Mr McLauchlan on his current team, having the right people, representing the hotel with their high-standards in hospitality service, ie Elaine Chen, Zoie and Yoyo of Reservations, Ramil Morales/Jeffrey Looi & team Front Desk. Arnold/Ariel and the guys at Bell/Concierge, Eva/Steve/Austin and team Panorama and let's not forget Tonette (Housekeeping) who took care of our rooms during our stay, besides overseeing/handling minor requests/problems. Most importantly, thanks to all involved in making our visit, especially the rooms, extra christmassy. You really made my wife and kids very happy over the holidays. We intend to come back soon one summer, for the outdoor pool in its picturesque location, as it was too cold this time. But till then, let me end this review by saying that: Grand Coloane Resort IS the place to stay, when in Macau, if you want to see/experience/enjoy a different side to the territory & her history, vs the casinos, rides, shows, etc PLUS you get to be served and pampered by professional staff who sincerely appreciate the industry.
"Quiet and so close to the strip"
Resort is located in the Southern part of Macao, a bit away from everything but only 7-8 minutes taxi from the strip. It is by the beach, has a swimming pool, a couple of kids playgrounds, a bar, a restaurant. The glory of this hotel is behind it but it remains a very nice getaway to escape noisy Macau. It is a great option for families. Room was really big and clean, bathroom had shower and bathtub and we had a private terrasse with sea view. Staff were friendly with us and our son although many dis not understand English much. Only downside for us was the shuttle. It is free and runs every 30 minutes but is very difficult to find at the ferry terminal as there are no signs. If you look for it, it is on the opposite side from the big buses to the parisian or venetian and you have to look for the shuttle as there is no fixed stopping place. It also stops by the Venetian but again very hard to find at a public stop in between Venetian and city of dreams. Ask the Venetian main lobby and they'll guide you. Apart from that we really enjoyed our short stay in this hotel.
"Cozy stay in the middle of city"
The rooms are clean, neat, luxury, wide, comfy and the amenities are good The location is very strategic and easy to reach from anywhere. Nearby other hotel and casino that has bigger shuttle bus to Coloane or Ferry Harbour The hotel staffs are bit polite but no problem Can't compared with other bigger and more luxury hotel, but enough for stay couple nights.
Credit cards accepted by the hotel: Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM