ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"Not a phive star hotel, but..."
So I've heard hotels in Amsterdam sux big time. This hotel didn't. Still, it's not a five star hotel. The rooms were clean (like, really clean), big and nice. The staff was polite and friendly. It even features a great spa with a jaccuzi, swimming pool, massage and saunas, but be prepared to fight to get a beer downstairs. I mean, who the f... visits a sauna without a beer' Come on!
"Had a lovely time"
Great hotel. My room was super nice, clean, comfortable. I had a great big window and it was a comfortable temperature. I liked the bed, and the bathroom was fantastic. Would definitely stay again. The walk to the train station was a little bit longer than I would generally prefer but was doable.
"Excellent place "
Friendly helpful staff. Clean and very much a well run hotel. Had a great 3 night stay with my boyfriend and found everyone to be very helpful and polite. Nothing was too much trouble. An impressive building!
"A beautiful hotel"
Me and my partner were staying at a different hotel in Amsterdam but changed to the Amrath and I am so glad that we did!! I had wanted a really special, romantic hotel to stay in and, after our disappointment with the other hotel, we were so happy that we changed! The hotel is gorgeous! Absolutely beautiful art deco style that felt really unique. Our bedroom was fantastic; large and with a fantastic bathroom with a huge bath. Free mini bar including wine and beer. Dressing gown and slippers. Really what we expected from a 5 star hotel. The spa was to die for! We booked a 30 minute 'check in' massage and it was glorious. the facilities at the spa are perfect and the member of staff who was present at the time was friendly and professional. We didn't want to leave!! The only issue we had was at breakfast the next morning. On entering the dining room a very surly and unfriendly looking woman 'greeted' us (I can't remember her name- she was tall with her hair in a bun)She didn't even say 'Good morning' before demanding our room number. It felt as though she didn't believe that we were really guests at the hotel...She did not offer any tea or coffee (she had done to other guests) and didn't show us anything. The only other interaction we had from her was her dumping the bill down on the table before we had even eaten! I complained about her behavior to another member of staff who didn't seem all that concerned and just asked if the food had been alright. I took the matter to a lady on a desk outside the dining room and she was very good about the situation and said that the Amrath wishes all its guests to have a five star experience. I really didn't like how we were apparently discriminated against in the breakfast room but they gave us breakfast free of charge. The service at a five star hotel is really part of the experience and I had never had this kind of treatment when staying at other hotels of this calibre. Overall, however, I would stay here again although I would be a bit on edge about being treated badly again. I had to give the hotel an 'average' for service because service at a five star should be flawless.
"Its not 5 star"
I always dream to stay in this hotel and Im disappointed, I had a room near the spa and its so confusing how to get in my room.. my room is nice but outside the street is under renovation and so noisy digging something.. when Im about to shower/bath in the evening there is no hot water and the hotel vicinity is quiet dark and dirty.. the staff are helpful and friendly but the hotel need to upgrade itself.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM