ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"Beautiful building, however with lack of service standards."
Grand Hotel Amrath definitely has the potential as a five star hotel. However, I must admit there was quite a few areas where I was disappointed. We were given an upgrade, which at first was nice, however when entering the room we discovered that it was in the back of the hotel with absolutely no view. One of our biggest disappointments was the lack in cleaning procedures. The room was only serviced if the door hanger w. 'please service room' was on the door. Which meant that we one day came back after a 12 hour city tour and the room was a mess. When the room was cleaned it seemed like it was done quickly and with no attention to detail. The glasses in the bathroom was never exchanged. Used bathrobes was not replaced. Empty water bottles not removed. I work at a five star luxury hotel and therefore I notice a lot of details. When replacing the used coffee cups, the saucers was not replaced. This was noticed because one of the saucers was actually a sideplate. The room temperature was not consistent. When asked for a higher temperature, we came back to a room, which was burning hot due to the radiators was placed on the highest temperature. Not nice to sleep in. Monday night we asked for recommendations for a restaurant. A nice suggestions was given, however when entering the restaurant the place was closed for dinner service due to it being late. Completely understandable, however this should perhaps have been told by the reception. The staff is really nice but the standards are at a minimum. I would not return to this hotel when going back to Amsterdam.
What a hidden surprise this is. A five star near the Grand Central Station. The most unusual boutique hotel ever. All original décor and a grade one listed building. Great service, great rooms and fab staff. I recommend this place to you. Breakfast was good as was the bar on an evening
"Older hotel with some charm."
Classy old building with some charm but carved up strangely in conversion to hotel. Attentive staff. Very clean. Good sized and comfortable room, but ours had no view except other walls of the hotel. Location a little out of the way from tourist destinations but very convenient to train station. No problem if you like to walk a little. Amsterdam is a good city for walking.
"Its not for me !"
Ive given it 5 stars because there is nothing wrong with it ! Its just not for me, I like a Hotel thats a bit more modern. Imagine Hogwarts thats this Hotel. Free mini bar great, Rooms can't complain but i just didn't like it. Its an old building conversion and to find your room is a task in its self. If you like the quirky kind of hotel then stay here. Also its Hot in the rooms I turned off all the Radiators and it still hot the fan system does absolutely nothing to change the temperature in the room. Staying here in the summer must be a nightmare. Staff are great and as i said nothing bad but just not my thing.
"Location, great staff, big room!"
Lovely old building, the staff were wonderful, cheery and helpful! Peter was fabulous! Our room was lovely and roomy..bed was very comfy! although the room was a slight bit warm we were given a fan. I would certainly come back to this hotel! See review Booking.com
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM