"It just didn't quite make it... "
We were so excited to arrive at the Intercontinental, the hotel is stunning from outside, driving up and leaving the car with the concierge right outside the front door felt very special, our luggage was taken along with the car keys and it all started very well, we were told we had been upgraded because we had our baby with us, even more excitement! Our room was on the 3rd floor and that's when the little faults began... firstly the third floor has a series of little steps. 3 lots of maybe 3 or 4 steps to get to our room after vacating the lift. Bit annoying with a pram. Especially when staying for 3 nights. Secondly the room, yes it's dark - but it's quite nice being different. It was quite large (no view) I liked the theatre styling and they had left little touches for our son which was a lovely surprise. The room was very hot and when we went to turn on the air conditioning it had no power to it, we mentioned it to the reception who said they would send someone to fix it, when we came back from our evening out the door to the outside was wide open in order to cool the room but the air conditioning was obviously not fixed and didn't work for our whole stay. Breakfast started well, we got there at 10:15 (it finished 10.30) we got a great table in the window, we asked for a high chair and we were told after about 5 minutes. Sorry it's being used. That's it. Nothing else. Just - we only have one and it's in use. Sorry what'!!! Ok well seeing as the one you have is being used our son won't eat' Well as you can imagine we were a tad surprised and eventually the staff went to find Another one on our insistence. The food was nearly always all gone at 10:15 and it wasn't replenished at this time. Which is disappointing when the time stated is until 10:30. Therefore most days they didn't have a lot of things remaining. We went to take a look at the pool, we were showed around and it looked lovely and then the lady at the spa said she would have to check if it was included in our stay (like others who have written in reviews previously we were never given the option to include it or not at the time of booking, nor told it costs extra) anyway we were informed it wasn't included, it would be 50 euros to add it on, ok that's fine, annoying but we were prepared to pay in order to take our son to the pool to then be told that our baby could only use the facilities between 9:30 and 11am - meaning only one 1.5hrs would fit with our stay of 3 nights due to us only being informed after this Time on our first day and our departure time on day three. I hate being victimised as a parent. Fine have rules of when the children can use the spa but then maybe make it inclusive for those parents because to only be able to use the facilities for 1.5hrs a day at 50 euros seems rather expensive to me. The parking was another bug bear at £35 euros a day. We asked for tea one night as none in the room (just tea bags) we were brought the tea on a tray and charged 10 euros for it. Just little irks. We loved the location, how beautiful the hotel was - lots of positives but it let's itself down with the little touches.
"The Grande Dame of Bordeaux - enjoying the tourism renaissance"
Under the new Intercontinental brand, this illustrious hotel is looking to join in with Bordeaux's renewed touristic vigour. Service was excellent and proudly bilingual (I suspect they get their fair share of Anglophones! Rooms are very old school in terms of lustrous velvets and swooning curtains, but it's all part of the fun. The spa with its counter-current little swimming pool (I kept thinking of Edina in Ab-Fab) was similarly over-the-top. Will come back to sample the roof bar in Summer. Location cannot be beaten, just by the tram and next to the theatre and the main shopping street (France largest, busiest or shoppiest or something like that). Just lie back and enjoy the carpeted walls!!
"Bordeaux & surrounding Wine Country / Makers Tour"
We flew in from Portugal 2 weeks into a 5 week holiday.. A friend had recommended this hotel for all the right reasons.. Location-Location-Reputation.. We were immediately reassured when at arrival we were able through the expeditious assistance of the Concierge to arrange at short notice a private tour of nearby fabled wine makers and the regional towns with their accompanying delights. This being speedily achieved we proceeded to the rooftop terrace bar with a great view of the city, whilst our luggage was spirited into our suite, - an opulent haven of plush fabrics, furniture & finishes.. two bathrooms, separate lounge and all the comforts of home. The bistro and the adjacent Cafe Bellini at the hotel forecourt/on the square were the perfect locations to watch the passing parade, and absorb the wonderful splendour of this fabulous 'refurbished' city. (the Mayor had initiated & had undertaken an extensive 'cleaning' & refurbishment of all the major buildings that had been blackened by decades of neglect, resulting in a truly splendid & well tended appearance of the City Centre) The light rail passes right through the square and is the perfect way to get around the major city thoroughfares, operating on a seemingly 10-15minute interval timetable. Other than that Bordeaux is an easy city to walk around and the Intercontinental certainly holds the pride of place location. We had breakfast in the hotel two out of three mornings and everything on offer was a tasty delight with attentive staff alert to any requirement. We wouldn't hesitate to return to the InterContinental whenever in Bordeaux.
"Luxury, best location but dark!"
OK so this hotel interior is dark but not the welcoming! we were welcomed at Reception and I was recognised for my IHG status so offered room upgrade which was nice but dread to think what room was like that I had originally booked. I think all rooms must be dark (unless on the front overlooking large square), as street narrow on side or rooms looking into small courtyards. Décor doesn't help though! We asked for another light and they brought an uplighter very quickly, this made all the difference so don't hesitate to ask if needed! Rooms are very comfortable and luxury. Service very quick to the room though they did knock on our door a couple of times in error of other things. We went to the bar which was comfortable (if dark) and drank a couple of excellent (if very expensive) cocktails. Perfect location to explore Bordeaux.
"Beautiful, characterful hotel with great views of the opera house"
Really enjoyed our stay here. Were upgraded to a junior suite which was fantastic - had beautiful views of the opera house. Great breakfasts - love the chef who could multitask and make anything from poached eggs to pancakes. Luxurious bed and bathroom very clean. Service friendly but very professional. Can highly recommend. The only downside was the pool/terrace wasnt open in the winter months.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM