"Grand dame almost delivered but for the service"
What a beautiful hotel! This is a throw back to the way luxury used to look like and still can in the right setting. Bordeaux, with all its history and splendeur, is well deserving of such a hotel. I could go on and on but let's get to why I didn't give it 5 stars... After check-in, we went down to the bar for our customary annual bottle of Dom Perignon for my birthday. Unfortunately the bar was too busy and the bartender even said he was too busy to serve us without making eye contact. He motioned us back to the front of the bar to be properly seated by someone who wasn't there, even though all of the bar stools in front of him were empty. I'm assuming they were decorative bar stools and not real bar stools. Silly me for not knowing that. Needless to say, we left the hotel and happily enjoyed our champagne at a neighboring bar of which there are many! My advice, check-in, do what you need/want to do in the room, and get out of the hotel for the evening. The bar is stuffy and pretentious and simply not a cool place to go. The 2nd issue came at breakfast the following morning. We were seated promptly and were told that a server would come over to take our coffee/tea order. After waiting 8 minutes we decided to head to the buffet. We returned and still no server so I had to ask the hostess to find him. This may seem to be nitpicking but in a 5 star hotel, 3 minutes waiting is too long. It was clear that they were understaffed. I could have overlooked the breakfast issue and given this one 5 stars but the bartender was a piece of (you know what) and deserved to be taken out back for a light slapping. Moving on... dont miss the spa. Magical setting on the top floor of the hotel, there is a hammam, sauna, pool, jacuzzi, and several relaxing areas. The jacuzzi is actually on the roof overlooking the city. The check-in should also be recognized. The lady at the front desk treated us as if we were the only guests in the hotel. I think she even upgraded us which was much appreciated. Our room 321 was spectacular overlooking the Grand Theatre. We'll definitely return to the Grand Hotel and hopefully they read TripAdvisor comments. If so, staff appropriately for 5 star service and make it look like you enjoy delivering it. It should be an honor to work there. The bartender may need to find another bar or have Gordon Ramsey shape him up.
"Grand Hotel in Bordeaux"
Location is just excellent - opposite the Opera House and walking distance to almost everything in Bordeaux, including the Place De La Bourse and the port of the moon. Hotel lobby is on the small side but concierge and front desk were very helpful in clearing my luggage for me. Room is a total class with a very comfy bed and spacious bathroom. For some reason, my toilet is separate from the bathroom, which is a bit confusing but not a downer. The spa was amazing! And all staff are friendly and helpful. Had a couple of meals at the Brasserie and they were excellent! The Bar is a good place to chill out after a long day of sightseeing in the city. Will definitely be back again!
"A birthday treat, again"
Beautifully situated Grand Hotel opposite the Neo Palladian opera house in central Bordeaux. One of my favourite hotels, I stayed in a very similar quiet Junior suite to last time. I think the management have made a huge mistake with involving the Gordon ramsey brand in a quintessentially French Hotel. The Brasserie was awful, Fish and Chips and Beef burger on the dinner menu, completely out of place.
Loved Bordeaux. Loved this hotel. Incredible location, you feel you are staying in the heart of the city. Great service. Large room, charming old style hotel. Great beds. The décor may not be to everyone's taste but has its charm. Loved the spa. Again, the décor is different but the pool is relaxing. The counter current machine in the pool is awesome. Spa services were good too. Loved the sauna with a view. Really good team in the Spa. Good bar and Le Bordeaux restaurant is worth a visit with great food and incredibly good value for a prix fixe and the best onion rings ever. Would love to go back. Did I mention the roof top Jacuzzi' Wow. Huge thanks to all the team who made our stay so good. A really special hotel with 5 star service.
"Beautiful and opulent hotel with fantastic staff"
My fiancé and I stayed at this hotel recently as we were celebrating our recent engagement and my fiancé's birthday. I mentioned this to the hotel staff in advance to see if there was something special they could have waiting for my fiancée. Instead the hotel graciously and kindly upgraded us to a junior suite for the weekend. We were unbelievably grateful at this kind gesture. The room was incredible. Very luxurious. The only thing we noticed was that there was not a lot of light in the rooms but other than that the furnishings were great and we had a considerable amount of room. To top it off we were given a late check out and other sweets and treats on arrival. A truly exceptional hotel experience. When we return to Bordeaux in the future this hotel will be our first contact.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM