Overall the hotel fantastic service, great location. I didn't love the position of the wc relative to the bathroom. There should be sinks in the wc. Also needed more light in rooms. Decor is lovely!!! We really enjoyed staying there and would recommend.
"Drinks at the rooftop bar"
This must be THE place for a nightcap in Bordeaux on a beautiful balmy summers night! Chic, luxurious, classy and with excellent service this really put the icing on our cake at the end of a wonderful ladies celebratory evening out!
Beautiful setting for evening drinks in Bordeaux. Staff very friendly and welcoming with excellent live music in the bar. Would definitely recommend a visit to this beautiful hotel in the heart of Bordeaux.
Superb service, great location, nice but dark rooms our nice junior suite faced an air shaft/interior "courtyard" in combination with the dimm lighting made for a gloomy room. Request a room facing the gorgeous opera (when we stayed the hotel was booked to max. capacity.
"Grand dame almost delivered but for the service"
What a beautiful hotel! This is a throw back to the way luxury used to look like and still can in the right setting. Bordeaux, with all its history and splendeur, is well deserving of such a hotel. I could go on and on but let's get to why I didn't give it 5 stars... After check-in, we went down to the bar for our customary annual bottle of Dom Perignon for my birthday. Unfortunately the bar was too busy and the bartender even said he was too busy to serve us without making eye contact. He motioned us back to the front of the bar to be properly seated by someone who wasn't there, even though all of the bar stools in front of him were empty. I'm assuming they were decorative bar stools and not real bar stools. Silly me for not knowing that. Needless to say, we left the hotel and happily enjoyed our champagne at a neighboring bar of which there are many! My advice, check-in, do what you need/want to do in the room, and get out of the hotel for the evening. The bar is stuffy and pretentious and simply not a cool place to go. The 2nd issue came at breakfast the following morning. We were seated promptly and were told that a server would come over to take our coffee/tea order. After waiting 8 minutes we decided to head to the buffet. We returned and still no server so I had to ask the hostess to find him. This may seem to be nitpicking but in a 5 star hotel, 3 minutes waiting is too long. It was clear that they were understaffed. I could have overlooked the breakfast issue and given this one 5 stars but the bartender was a piece of (you know what) and deserved to be taken out back for a light slapping. Moving on... dont miss the spa. Magical setting on the top floor of the hotel, there is a hammam, sauna, pool, jacuzzi, and several relaxing areas. The jacuzzi is actually on the roof overlooking the city. The check-in should also be recognized. The lady at the front desk treated us as if we were the only guests in the hotel. I think she even upgraded us which was much appreciated. Our room 321 was spectacular overlooking the Grand Theatre. We'll definitely return to the Grand Hotel and hopefully they read TripAdvisor comments. If so, staff appropriately for 5 star service and make it look like you enjoy delivering it. It should be an honor to work there. The bartender may need to find another bar or have Gordon Ramsey shape him up.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM