"Wonderful experience at the Grand Krakow"
Fell in love with this hotel the minute I saw it. The building was just beautiful having kept its old world charm but very well maintained in every way. The staff made us feel important throughout our stay and helped us by giving us ideas on sight seeing. The hotel's location is ideal being so close to the main square and many attractions. The breakfasts were lovely with plenty to choose from and the staff very attentive to our needs. Would definitely look to stay there again.
"Decent hotel with superb location, but not a 5 star property"
The main advantages of this hotel is it's location, the front desk staff, who are always extremely helpful, and the breakfast, which is pretty good. The main disadvantages are lack of hot water at certain times of the day, very limited facilities, and the street noise if you are on the main street side of the hotel. So first let me say that the location of this hotel is superb. It is in walking distance of the railway station, and it is one short block from the massive main square and multiple tourist attractions. Next, the front desk staff were amazing. They helped in every way that they could, attempting to answer all questions. Lastly the breakfast is very good - get up for it if you can, as it is really a good spread of food, including hot breakfast choices. On the negative side, as one other reviewer on here stated, there is no hot water for showering after around 10am. The front desk will tell you you need to run the water for 10 minutes, but this makes no difference. So if you like to go out and party until 3am, this is likely not the hotel for you, unless you like cold showers! The third negative thing about this hotel is that it has no gym, no pool, no other facilities, apart from some great art, and some extremely elegant public rooms. In short, this is a good comfortable hotel, but I don't know how it got into the Michelin Guide in 2010 and 2015, as it really is not a 5 star hotel, more like a 3 or a 4 star hotel.
"Great Hotel right off the Main Square"
This is my second stay at the Grand Hotel and I would not stay anywhere else. The rooms, the service and the food are all top shelf. When we arrived, the staff went out of their way to assist us and make our stay pleasant. The hotel is located within a two block walk of the Main Square with its huge Christmas Market and excellent restaurants. The only down side was the relatively slow internet connection, but otherwise the experience was excellent!!
We booked months in advance for a romantic pre Christmas and took the top suite it was 0degrees when we arrived and not only was the heat sub standard it had obviously not been turned on early enough so we had to put our thermals on just to unpack . Having complained we were given 3 oil fired heaters which proceeded to trip the fuses on the floor so no power either eventually one was removed which the electrical system seemed to handle. Then we found we had no hot water so queued this after several hours to be dismissed with well let it run for at least 15 minutes. Needless to say this failed to work but by the end of day 3 we had a warm room and if you grabbed some hot water before anyone else in the hotel or in our floor did you could have a wash! The attitude was dismissive to the problems so given the cost I will not be rushing back. There were other minor issues which we put up with not least was the awful racket at 5 am every morning which echoed around the hotel. Overall I would opt for a different venue the romance was severely dented!
"grand hotel, krakow"
Fabulous ex palace converted in to a five star hotel. Interior very good, mirror ballroom fantastic, rooms large and in excellent condition . Staff were excellent, nothing was too much trouble. Continental breakfast was very good with lots of home made items. There speciality ginger cake was well nice. Close to old town square and galleria shopping centre. Well worth a visit.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM