"TripAdvisor Fail "
I use TripAdvisor for all of our travels and always find it to be spot on. This I'm afraid was not. There is nothing Grand about this hotel. The rooms are less than average and a long way from 5 star. We live in London and travel around Europe almost every weekend so we are used to the European hotel ratings. This is more like a 3 star. The bed is hard and the pillow is like a bag of sand. Our friends were put in a room that doesn't even have a window with the bed up against the wall on 3 sides. Very disappointing. We were all so looking forward to our stay at the 5 star Grand Hotel. I hate to be totally negative so I will say that the location is great and the common areas are pretty.
"Lovely smart traditional hotel"
We stayed here for 3 nights. It is in a great location a few minutes from the main square. It is traditional in terms of decor. Very nice large rooms and modern tiled bathrooms. Our rooms had baths with shower over. The staff were mainly extremely friendly and efficient. The doorman/porter was delightful. Only one issue- one receptionist did not speak sufficiently good English so we struggled to communicate. Brilliant breakfast-home made cakes and pastries, lovely hot food and special yogurt smoothies etc. Different items every morning.
"Grand decor, grand rooms, grand breakfast and grand location"
My husband booked the hotel as a birthday surprise for me. We had a wonderful 3 nights in Krakov and were able to see and do so much because the hotel is so well situated. The staff were all very kind and helpful and all seemed to speak English.
Very pleasant staff. Helpful that they spoke English. Hotel very clean and the location is excellent for main square. Breakfast ok. We had an outside room which was very noisy due to traffic and club across the street. Wasn't able to have the window open so didn't sleep well. Very short, single quilt covers on our double bed but bed was comfy. Ladies, don't rely on antiquated hairdryer on bathroom wall which is painfully slow and blows just warm air. Noisy AC. Got a call from reception at 1.30am to check all was ok in the room!!!!
"Old 5 star hotel but lacking detailed service"
旧市街広場に歩いて2-3分のとろこです。大変便利な場所です。 5つ星のホテルですが、サービスの改善をさらに求めます。 だが、コスパは良いと言えます。 詳細は、以下の英語文をご参照。 Location is excellent and about 2 minutes walk to the square. The door man is old but nice he tried to explain everything in Polish but I don't understand.. I used Ctrip to book this hotel and the front desk ask me to forward the confirmation email to them. This is the 1st time I had this kind of inquiry and I don't know the reason. 1) Check out is 4pm and I don't know why' Although the hotel's guide shows 2pm 2)After checked in, there are still some water remaining in the kettle. They didn't clean it properly 2)The door bell rang suddenly and the maid said she wants to refill the refrigerator.Although she is a kind looking lady, this should be done before right' 3) Before I went to downstairs to have my dinner, I put the "please clean my room " on the door. However, when I came back, I found the sign has been changed to the other side: "please don't disturb"! I opened the door, obviously no turndown service. Are they doing this for purpose or they just think as long as there is a sigh, it must be "please don't disturb'" 4)The dinning room is pleasant, and I ordered a fish start and a duck as my main . The duck is cold and I ask the chef to make it hotter. The nice waitress submitted my request and in 2 minutes she came back and told me the chef said :"the duck is supposed to be cooked not too hot in order to keep the taste" ...... I insist on make it hotter and they just did that for me. 5) The duvet is too short for me even I am under 175cm. So I suggest tall people to ask suitable sized duvet before sleeping. In summary, it is a cost efficient hotel. It should be 5 star standard but fading away. Maybe I will use this hotel in the future or maybe no.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM