"So much potential, but so disappointing"
I have visited Krakow many times and have often passed this hotel which is in a beautiful historic building and thought about staying here. Well now I am here and it's a disappointment. I am staying here while planning my 60th birthday party in June, which will be taking place in Krakow and was thinking about holding it here. After my experience of the hotel, I think I will probably go elsewhere. I understand that the hotel underwent a hugely expensive renovation in the 1990s which was probably very much needed unfortunately there wasn't enough thought put into the practicality of the rooms if mine (41b) is anything to go by. A lovely big room, but with two single beds pushed together rather than a proper double. The bed isn't as comfortable as most modern hotel beds now are and the three thin pillows need to be replaced. There is no suitcase stand, so mine is on the floor. This is the first 5* hotel I've ever stayed in where I haven't had a means of lifting my suitcase off the ground. There is nowhere comfortable to sit and relax. My room has two uncomfortable upright chairs. After 12 hours of pounding the city streets it would be nice to have a proper armchair or couch. However relaxing in this room is quite difficult as there is some kind of music performance going on somewhere and the noise is incredibly intrusive. This particular room overlooks a courtyard so is quite dark and I think the noise is worse because the courtyard contains it I don't understand why anyone carrying out a renovation would have chosen to install a tiny bath with a shower over it, rather than a good sized shower enclosure. The bath is short but deep, there are no handles and getting out of it after a shower while soaking wet is pretty dangerous. While I'm on the bathroom the toiletries supplied aren't great and the less said about the poor quality towels the better. The (free) wifi is patchy - possibly because this room is quite a long way from reception. My rating is based on the fact that this is an expensive hotel and although my room is large - it is very impractical for the modern traveller
We stayed there for Easter with my family and had a great time. The hotel itself is very old and you feel like being in a palace. Everything about the building is gorgeous.The breakfast was great, way better than at any other hotel. The staff was beyond helpful and kind. The rooms were beautiful and clean however in the suits that are for 3 people - the single bed is extremely uncomfortable, so I couldn't have a good night sleep. The actual beds are great.
Everything you'd expect from a 5-star hotel, and located just down the road from the main market square, perfectly situated around restaurants and cafes. The hotel is luxury, with bedroom and bathroom large and so comfortable, with little extras like bathrobe and slippers; the furniture is "antique" in most cases, and the breakfast restaurant also so designed. The breakfast itself is fantastic, plenty of variety, and good service too. The reception staff spoke good English, and were all extremely friendly and helpful with any advice and ideas we needed.
"Nice but not new standard"
We had three good nights at this hotel. The food was good the service very good but the hotel is old and perhaps it's time to rebuild some of the rooms' An endless issue with the card reader in our door was a bit frustrating..
"perfect hotel for visiting Krakow"
Situated in the Old Town a minute's walk from the square, this was an ideal base for visiting the city. A hundred years or so old (as are most of the Old Town buildings) the peacefulness, charm, quality and service provided by this hotel must be difficult to beat. I would certainly stay at this hotel again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM