Room was excellent -- comfortable and clean. The lobby at this particular Grand Hyatt not as impressive as others. Staff was very friendly and helpful.Comment of A. Raul , United States the 2014-05-31
"Check in night before if coming here to a conference "
Attending a conference that was planned a year in advance. All attendees must be checked in room and at first session by 2pm. Upon arrival at 1133am hitelnhas no rooms avaliable or clean, unless you want to pay for to charge to suite. Hotel surprised event starts at 2pm was under impression it starts at 5pm Find another hotel if you want to host a conference. Many others are avaliable.
"Much less citified than downtown Atlanta and easy access to the airport"
The room was tastefully decorated and extremely clean. The staff was over-the-top friendly and helpful. The concierge was extremely knowledgeable about the area and offered suggestions for what we might want to do. Two places he recommended got glowing reviews from all of us. We will definitely stay there next trip to Atlanta!
"Would definitely stay again!"
Great location - walking distance to good restaurants, the Marta, shopping. More importantly this was the best rest at a hotel I have ever had! It was quiet!!! No noise from maids cleaning nearby rooms in the mornings. We had room 1618. Even noise from bathroom was lower so no waking up if my hubby was up a lot at night. Rooms had fridge, coffee maker and complimentary bottled water. Hotel also had the nice touch of green apples and water in the lobby. Staff was friendly and very customer service focused!
"Watch the gratuities added to your bill"
Breakfast was included in my $200 a night pkg, at the end of my 7 day stay and after tipping the servers each morning, I got hit for an 18% gratuity automatically added to my final bill for each day that I ate breakfast.
"Solid two night stay"
Stayed in Room 1808 for two nights while attending a conference at the hotel. From a business perspective, I liked the location and the hotel was very clean and updated. Hotel food was good and they have a nice lobby bar. The service was also helpful when I had questions.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM