We loved the Grand Hyatt as a family holiday destination. The hotel was beautiful but in places was a bit old and tired. The staff were just so lovely and friendly and were always smiling and helpful. Nothing was ever too much to ask.
The service was second to none. The staff are very friendly and accommodating. Nothing was too difficult. We are looking forward to another stay there in the future. The accommodation is excellent with clean modern rooms. They offer great meals and a serene environment.
"Lovely hotel but too big to enjoy "
The hotel was very pretty, the grounds are lovely with stunning Lily Ponds everywhere. the beach stretch is gorgeous as well very pristine. The room size is fabulous and the daybed was just perfect for two small children to sleep on. We found the grounds though just way too large to enjoy, it was such a big walk to reception, the pool and out to the front gate that it made it inconvenient. The restaurant was very pricey and the only other food options nearby were at Bali Collection. If that hadn't of been there it would have been a very expensive trip! We had a room only package and it was very difficult to get breakfast. The Hotel buffet was extremely expensive and nothing at the Bali collection opens until 10 AM. We ended up having to get a taxi out of the area to get breakfast. I would suggest the hotel get some golf buggys to get people around the resort
"Very nice hotel"
We stayed for 7 nights at this 5 star hotel, The welcome was over whelming, I was like a rabbit in headlights, drinks served, porter rushing around with our bags,half dozen smiling faces all shouting my name, customer service at its highest. We were given an nice room with a varander looking over a pond. The room would be classed as average I've stayed in more upto date Premiere Inn Hotels, looked very tired in places and not what i would expect from a 5 Star hotel,were they hoping I would upgrade... saving grace a super kingsize bed. The Customer service was excellent a mention for a waitress in Salsa Verdi resturant her name was Suni. Food was of a high standard, and the facilities were good with shops on the complex, and a nice pool. The beach was deserted apart from the odd seller trying to sell me a watch, excellent and clean. A message to the mangement, if a middle age couple come for a break wouldn't it show a little common sense to put familys with screaming kids with other familys with screaming kids, and couples in another part of the hotel, my only gripe. will I be returning... we loved Bali and with some hotels upgrading The Grand Hyatt would certainly have to give me a good deal when we return next year. Overall a very nice hotel.
Our stay was absolute perfection. The room was large, well designed, and everything we needed was readily available. The resort itself is in an awesome location and although it is huge it was easy to get to whichever amenities we wanted. Every restaurant was great, though we recommend Salsa Verde the most for breakfast, due to the location and ambience. We made the most of our stay and tried all the restaurants, and all are great. Even the poolside food was delicious and well presented. All the facilities were excellent and well managed. Overall our stay was incredible, and if I have to pick one standout I would say it was the staff. Every single person that we interacted with was friendly, professional, helpful, and genuinely took care to help wherever they could.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM