Stayed for 5 nights in March at the club rooms that offer separate swimming pool and also breakfast, free drinks and light dinner through the day and night. The hotel covers a massive area and trying to find your room can be tricky some times. The rooms are spacious and clean but dated, specially the timber which tells the age of the hotel. The beach is very close and clean but i can not say the same for the water that we found it not so interesting as we are from Cyprus and the waters here are by far better. The service we got was PERFECT in all areas. Overall it was a very good stay without any unexpected problems.
After two weeks of travel I chose to end my stay at the Grand Hyatt Bali. Having had such great experiences at Hyatt's elsewhere around the world I really had high expectation. I arrive only to learn that the ocean view room I booked was not available. The manager was rude and didn't seem to care one bit that he essentially ruined the end of my vacation including two tours I had booked to see Uluwatu and Mt. Batur. As I was dealing with my own matter I overheard a woman next to me complaining of bed bugs. Taking this all into account I canceled and found accommodations at least for one night while I re-plan the end of my vacation. My advise is to stay away from this property until they fire and replace the manager Soma. No way I can recommend for anyone to spend one dollar at this property after the way I was treated.
We took two teenage girls and stayed 8 nights on a Luxury Escapes package. Loved it, beautiful beach, pool and grounds, fantastic friendly helpful staff, lovely food. The rooms are older but very comfortable and clean. Great location will easy access to the Bali Collection for a huge choice of restaurants and shops, easy access to Kuta and Seminyak thanks to new toll road.
"Fun & Sun In Bali"
The 3 night stay was overall a great experience which was enhanced by the upgrade to the suite. The hotel was clean, well kept and offered a great selection of food. Friendly and caring staff as well as a nice location. Will come back for sure!
"Great pools & gardens, upgrade to club a must."
My family (2 adults, 2 girls 7&4) stayed for 3 nights and loved it. The pools were great with lots of different areas to get away from everyone, plus the slide was awesome for the kids. The gardens was perfectly looked after and the trees work well around the pools creating shade, instead of umbrellas. We went with the "club" package which I couldn't go without next time, it has a separate area for checking in/out, food and pool. It includes breakfast, and from 5-7pm food and drinks, which mostly covers dinner off and a early buzz. The resort is close to 2 surf breaks (nusa dua/impossibles & Sri Lanka) and Bali Collection, so you can get your real Bali fix without a long travel. Food and drinks are much cheaper out of the resort. The only thing I would recommend is a better bar or maybe a pool bar. Hard to fault, coming back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM