"5 Stars Hotel with 3 Stars service or less"
Stayed for 3 nights and the reason why we chose the Grand Hyatt was because of its grand entrance and lobby, and its location First impression wasn't too bad at the entrance as per expectation from a 5 Stars hotel (Helping with our luggage and warm welcome) However the 5 stars experience ended right here. We were met by a tired looking front desk member who barely smiled at us. Breakfast the next morning was a nightmare. We have confirmed the previous night that breakfast operates from 6-11:30am on the weekend. So we decided to head down to the breakfast buffet just before 10am on a Sat morning. First thing we saw was a lot of emptied stations, there was minimal amount of hot food and a completely emptied yogurt station with only ice available(see the attached photos). Ok so that wasn't a good impression. So we decided to sit down for a few minutes for food to be replenished. Unfortunately it did not happened. A few other guests also showed some sort of disappointment. Next was the fresh fruit juice bar. We stood there for at least 5 minutes (there was no one waiting and the restaurant was not busy at all). All the chefs were busy packing up, keep in mind it was only 10:15am and buffet was supposed to be served till 11:30am. Finally we were served, we told the chef what juice we wanted and even the fruit bowl was almost emptied, hence they could only give us less than 1/2 a glass of juice. Was it that difficult to replenish the fruit bowling so the guests can have a full glass of freshly squeezed juice' So we got the juice and decided to head back to our table, only to find out our table has been cleared and cleaned (together with our coffee and tea) Breakfast was slightly better the next morning , mainly due to the fact that we rocked up 2 hours earlier. However our table was cleaned and cleared whenever we went for a 2nd round. I was holding a walking stick as I had a sport injured the week before. I kindly asked for a bottle of water the next day at the lobby and was told to walk to the front desk. I went to the front desk and was told they couldn't find one and they once again asked me to walk (with my walking stick) to the Bell service for one. I gave up at the end. Overall service around the hotel was quite poor with lack of smile everywhere (seems like no one wants to turn up the work) We went and visited a friend at the Hilton hotel not too far from here and it was completely the opposite. Smiles everywhere you go even at 1am in the morning. So overall good location. Great exterior but be prepared for a 3 stars service experience. Definitely our last visit here at the Grand Hyatt Wangfujin.
"Pricey but good for business travel"
February 2017 was my 5 or 6th stay at the Beijing Grand Hyatt over the past 3 years. It's well located for the meetings we need to have around Beijing. It has excellent facilities if you need to host a meeting or banquet at the hotel, with the excellent Noble Court restaurant. All in all the hotel is relatively expensive, but is great if you're looking to impress clients etc. If you're game (and you should be it's easy) the Metro will deliver you from the Airport to the hotel in about the same time (or less if there is traffic) as a taxi. For delegations, the hotel has a car/van that is especially worthwhile if you arrive very late. Hiring the car also typically gets you shepherded through customs etc. The pool is famous and the gym is very good (8/10), with a studio, spin bikes and a free weight squat rack along with the normal treadmills, ellipticals and machine weights. For the occasional afternoon off Tienanmen Square, the Imperial Palace and shopping are nearby (although mainstream purchases should probably be avoided in the Oriental Plaza Mall as it's very expensive. E.g., on this trip I priced a pair of Bose QC20 earphones at $150AUD more than duty free in Sydney...). The breakfast buffet is good, but doesn't have the same variety of selection as other hotels which for me is a definitive negative. Eating the same breakfast several days in a row is boring.
"Great Hotel in the best location in Beijing"
This hotel is lovely....no glitz, no bling....understated and elegant. One hidden bonus is that the hotel has a supersonic air cleaning system including the whole luxury shopping plaza. The breakfast is my favourite....my husbands likes a traditional western breakfast but I love the range of delicious gently steamed vegetables....and made to order juice (cucumber, celery and apple is my favourite combo!) We paid extra to have the use of the VIP lounge....wonderful views of Beijing and a great place for a drink or a refreshing tea in the afternoon...Our room faced the old Hutongs of Beijing and we wandered in and out of the courtyards. Too much to say...try it.
Great location. Nice room. Large mall downstairs which is very convenient. I would stay here again if on holiday. (Next time for business I'll be back to the Park Hyatt Beijing, stayed there four times and it is flawless with regards to customer service.) The pool looks great, however my skin and partners skin was very itchy for hours after a swim, (and yes we did shower after swimming). I don't know what in the pool caused such a reaction. I went to the concierge to see if he could book tickets for the Forbidden City. So I didn't have to wait for 30mins in a queue the next day. However the concierge said "We do not provide that service". That is the first time I have heard those words from a concierge at any Hyatt hotel when trying to book tickets for anything. Being a platinum member now for over 10 years, do you think I was impressed'
"Very good hotel, lacking some service"
I stayed in this hotel past July, and it was very good. The rooms were huge, and in the TV there were all the international channels. The pool looked like it went straight out of a cartoon, and it is also very big. The flaw was that in the restaurant they don't have very good service if you don't speak mandarin chinese, but as a westerner who is learning to speak mandarin, I asked my food in mandarin, and the waiters went straight to it. They don't have good service if you don't speak mandarin in the restaurant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM