"Excellent hotel, with wonderful caring service from all the staff."
I went with my granddaughter and we were looked after so well. The breakfast was in a wonderful room - light and extremely well set out, and so much choice with food and all a very high standard. Plenty of very good restaurants in the hotel, and the 3 we went to were all terrific - and so was the champagne bar. The whole week there was a great treat. Thank you ' Harbour Grand Hyatt.' P
"Great Service; But hotel hardware could be better for its class"
We would like to commend Grand Hyatt staff for their wonderful service. 1) They noticed my partner's birthday and sent up a Birthday cake to our room. Very thoughtful 2) I fell on my first night in HK and injured my knees. We requested the on-duty staff named Dominic to help us buy some Bruise cream (since the Hotel did not stock any) and he did manage to get us what we requested for. It helped me tremendously. He subsequently called up to ask how I was which was a nice touch. 3) Concierge helped us make reservations for restaurants and with change of times etc. 4) free 20 minute shoe shine service was appreciated. Regards the Hotel hardware, the room is clean and comfortable. But for the Hotel class we expected more plush beds and beddings, and better toiletries. With the on-going construction, the lower floor harbour facing rooms are noisy and overlooks the entire construction site. We preferred some tranquility and switched to the garden view rooms which were quiet. The location of the Hotel is a 10 min walk to the MTR. But taxis in HK are cheap and convenient, and it costs HK$25-30 from the Grand Hyatt to Central.
"Excellent hotel room accommodation, amazing view, perfect location"
Pleasant stay. Amazing view, perfect location, large room with well thought of amenities. The concierge answers and treats your request promptly. One feels very special and important if you.are a guest.
"Wonderful hotel, great staff"
My husband and I stayed for a couple nights here on our way back home from Australia. My first thought after arriving in the lobby was how beautiful the hotel was. Every staff member we encountered was super friendly and helpful, we had great service! Our room was wonderful, felt luxurious. The hotel is easy walking distance to shops, restaurants and subway stations. It is also about 30 minutes from the airport, felt like a quick cab ride.
"Grand Hyatt Hong Long"
Located next to the convention center with views of the harbor. A number of restaurants within the hotel that are good and has a variety of Chinese or Continental. Also accessible underground to the Renaissance hotel next-door and shops.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that renovation work is currently in progress on limited guest floors. Noise can be expected between 10:00 and 17:30 Mondays to Fridays. For Club and Suite guests, the lounge is relocated to the 5th floor and serviced by the same service team. The Grand Club lounge and Club rooms will be closed but are scheduled to re-open on December 30th 2015.