"grand on the surface only"
despite researching this hotel extensively, and choosing what I thought would be the best room for me that is an executive room on the 28th floor, unfortunately the room smelled of cigarettes. The hotel is supposed to be non smoking but clearly someone took advantage and spoilt it for the rest of us. Sadly the hotel was not able to do anything to compensate by way of a discount or gesture of goodwill but put an air freshener or two in the room. I don't think that's really pulling out the stops to ameliorate a disappointing experience. The lack of porter upon arrival was noted too as was the lack of ramp for wheelchairs or indeed wheeling suitcases
"Grand Hyatt Hong Kong"
We were very happy with our stay and loved the view! All of the staff was very helpful and the check-in process was seamless. The food was delicious at every restaurant we tried, but definitely try Kaetsu. Also try the spa, it was very relaxing. The closest MTR station is very easy to get to through the convention center, which gives you the option to go all over Hong Kong. Enjoy your stay!!
This was a fantastic hotel that had a wonderful view of the river and the light show from the buildings during the holidays. The room was spacious with an excellent bed, soft plush towels, and great toiletries. The room had cool modern decor and the electronic controls were conveniently located by the bed. The club lounge was on a top floor with beautiful views and a fantastic breakfast and happy hour food selection. The breakfast had a great selection of foods and a few items that were made to order. The happy hour provided an excellent selection of food and wines. The hotel personnel were friendly and warm. Overall, this is a place that I would call home in Hong Kong.
"Excellent choice for Hong Kong"
We recently had a weekend in Hong Kong visiting friends post a work visit to China and chose to stay at the Grand Hyatt again. Our stay was relatively flawless. Lobby and concierge staff are still nowhere near as wonderful as the staff in the Club lounge but they do set the bar high there. Our club room was lovely and very peaceful (despite being warned about potential noise from the adjoining reclamation works). The hotel has excellent facilities and the club is terrific. I look forward to my next stay at this hotel, it's an excellent choice when visiting Hong Kong.
"Poolside in January"
Every other year it would be too cold to swim here, but not today. The pool is perfect temperature and the sun is shining. We are lucky today! We come 3 our 4 times a year, the restaurants are great, the service is outstanding and the entire place is beautiful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that renovation work is currently in progress on limited guest floors. Noise can be expected between 10:00 and 17:30 Mondays to Fridays. For Club and Suite guests, the lounge is relocated to the 5th floor and serviced by the same service team. The Grand Club lounge and Club rooms will be closed but are scheduled to re-open on December 30th 2015.