I have stayed with family at this property multiple times over the past few years, including a couple of stays for New Year's Eve as the property has great harbour views. The Diamond breakfast offerings (Diamonds could choose between club floor or restaurant for complimentary breakfast) were excellent as usual. Rooms were nicely renovated and clean as usual. What differentiated this stay was the excellent service recovery. My family was originally booked in a Grand Suite. However, one late evening, our neighbor was smoking against hotel rules and we had to turn off the air conditioner for the night. We brought the issue up at the Grand Club the next day, asking only to be moved to another suite. Max Wong and his colleagues went well above our expectations and double-upgraded us to a very nice Victoria Harbour Suite with immaculate harbour views. He also had a team of staff move our luggages to the new room, and escorted us to the new suite. Following this experience, I would be more than pleased to book a Victoria Harbour Suite in the future, especially if staying on HK Island and intending to watch fireworks again. I should contrast the excellent service recovery to Grand Hyatt Macau, which could provide only an air filter. Maybe that is because Macau hotels have more smoking guests (in nonsmoking rooms) and they couldn't move us elsewhere, given their proximity to the casinos. Whatever the reason, the provision at the Macau property is not representative of what the GH Hong Kong provides. Thank you, Grand Hyatt Hong Kong, for another amazing stay. Stayed in January 2017 on vacation with family.
Had an amazing stay in this hotel. It was so so so impressive from the room and how nice it was to the service and the staff to the food for breakfast and an amazing view from the club floor. Would definitely recommend as you will not be disappointed.
Without doubt one of the best hotels I have visited. From the moment you walk into the stunning foyer you are treated like a King. I could not find fault with anything from the rooms to the breakfast and all round service. Congratulations to all involved, simply outstanding.
"Nice hotel, bad location"
I enjoyed the hotel, the service provided and the clean large comfortable rooms. The pool was nice too. Although they cant change this, the hotel is really far from public transportation relative to other hotels in hong kong and kowloon. You're easily walking 10-15 minutes each way to get to the nearest MRT station - wan Chai. I liked the hotel but just got tired of walking back and forth to and from the hotel to the nearest station.
I love staying at the Grand Hyatt. The rooms are beautiful with stunning views. The club has a great array for breakfast and cocktail hour, probably one of the best I have seen at the Hyatts around the world. All staff are extremely accommodating and friendly. I highly recommend staying here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that renovation work is currently in progress on limited guest floors. Noise can be expected between 10:00 and 17:30 Mondays to Fridays. For Club and Suite guests, the lounge is relocated to the 5th floor and serviced by the same service team. The Grand Club lounge and Club rooms will be closed but are scheduled to re-open on December 30th 2015.