"Very good stay"
Stayed here for 2 nights in October 2016, in one of the "Plateau" rooms. Our room was very nice, large and comfortable, and had a huge walk-in type bath tub. Staff couldn't have been nicer, they were just a tad late in delivering our luggage after check-in and promptly made up for it by offering us a bottle of wine - very nice gesture indeed. We were stuck at the hotel of a day because of a storm warning, but the comfort of the room and the remaining facilities made siiting it out as pleasant as it could have been. The location is good, not too far away from the subway and there is a free shuttle (not run by the hotel) from Hong Kong Station (which is where the trains from the airport arrive).
"A true oasis"
My review may be slighly biased because I arrived after spending a week in Mainland China - so relatively speaking, anything would have been great. But arriving here was a treat. I was upgraded to a gigantic suite. The service at the front desk, the club lounge, and everywhere was exceptional. The suite had wraparound windows overlooking the whole harbor. It was somewhat classic and conservative in appearance, but had great integrated tech, including 3 seperate climate control zones, excellent lighting controls, and an 8 person dining table that had built in electrical outlets. The biggest surprise was opening the left foyer closet door, which turned out to be a second bathroom! All in all, I couldn't be happier.
Had to meet a colleague at the club lounge on the 30th floor first, this hotel is not easy to get to if you don't drive or take a taxi. i got off at the nearest wan chai station and it was a 15-20 walk getting into the lounge was much easier. my colleague was late and they let me in without need to show proof the lounge is large and the food/alcohol selection good. the service is pretty spectacular. so many staff and all polite
"Excellent location and great service and facilities"
Excellent location with excellent facilities and service. The rooms clean and very spacious and very quiet. The Hotel provides an great range of restaurants with superior service and food. Pity I was on business as the open pool and bar area looked fantastic. Recommend this hotel to anyone travelling to Hong Kong
"An experience beyond our expectations"
I was thoroughly impressed with the whole experience and service we received at the Grand Hyatt Hong Kong. We had our room upgraded at check-in which was very much appreciated. The room was very modern, clean and had an amazing view of the harbour. The room was also very decent in size by Hong Kong standards. My wife and I travelled with our young baby and the staff ensured that our stay was as comfortable as possible. The staff also came across as very sincere in their actions which made for a very pleasant experience. We had the buffet breakfast and I must say it was the best I have ever had. The range, quality, freshness and taste was well beyond what I would expect for a buffet breakfast. The restaurant staff were also very attentive and efficient in their service which just topped it all off. Lastly, the hotel provided a free Android smartphone for use for our whole stay. The phone allows for free international calls to selected countries and provided for unlimited internet access. What this meant is that we didn’t need to get our own Hong Kong mobile SIM cards or get a portable Wi-Fi device as we just used the hotel phone to as a portable Wi-Fi device by tethering our phones to it. How awesome is that'
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that renovation work is currently in progress on limited guest floors. Noise can be expected between 10:00 and 17:30 Mondays to Fridays. For Club and Suite guests, the lounge is relocated to the 5th floor and serviced by the same service team. The Grand Club lounge and Club rooms will be closed but are scheduled to re-open on December 30th 2015.