"Great View with Great Hospitality"
Great view when you arrived at the Sky Lobby at the 39th Floor, and when i check-in at the front desk I was told that I booked a Club Room therefore the lovely staff escort me to the Club Lounge Check-in. I was amazed with their hospitality services and next i was greet by another lovely Staff "Jolene" she smiles a lot which gives me a warm feeling at the desk and I have been served with welcome drinks. The Club Lounge is at the 37 Floor which is one floor below Thirty8 restaurant and guess what' I'm so close to KLCC and that was the best view I have from the 37 floor. I spend whole day drinking and also enjoying cookies there in a quite place. I have been to the pool for a short visit jumping into the pool of 1.2m which is about 4 feet depth. The water is cooling and best of all it was salty water which does not have high contains of chlorine which can injured you eyes. Lovely Pool with canopies by the side of the pool, I really have great time there.
"A great hotel to stay @KL"
Everything was just great. Located in the heart of KL you can do most of the sight seeing by foot. Pool hotel, service, access to the lobby and the rooms with highspeed elevators was great. An amazing breakfast buffet was always the perfect start into the day.
TQVM Mr.Alli for quick check in process and i received a suprise gift (box fill with choc) from him, as a complimentary for second time im staying here. Tq Mr.Inder from Thirty8 for your prompt services and managed my table booking during his off-day. TQ Mr.Muji from Thirty8 for your lovely service too. I really appreciate you guys and tq for always make me feel special. I will come back again soon. Much love, Marina.
Grand Hyatt is one of the best hotels I have stayed at! It is more than a 5 star hotel. The staff were outstanding, the service friendly and professional and the accommodation was excellent! The location of the hotel could not have been better for touring, shopping or dining - all in easy walking distance. The conference facilities were superb. You will not make a mistake staying here!
"A strong Grand but not quite a Park"
Fantastic location near Petronas Towers. Rooms are of good size; shower pressure is strong; wifi is free and fast; gym is modern; spa is decent albeit not top-notch; buffet breakfast caters to (almost) all nationalities, with multiple offerings for each. So, why not the top accolade' From any floor, you have to change lift before you can get out of the hotel (and these lifts are not fast); the bedside, so-called 'master' switch controls less than half of the lights in the room; and most importantly, service has (small) flaws here and there and definitely lacks the thoughtful, 'wow' touch that characterizes premier hotels.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM