of TripAdvisor Travelers recommend this hotel
"Difficult to find faults so just enjoy"
Have. Reviewed many 5 stars hotels as a rated Senior Reviewer but this one has one of the best ratings I can give all round. Beat most of the Grand Hyatt's I have stayed in terms of design and functionality of the Fountain view Suite I stayed in. Black out curtains worked perfectly Lightings well designed and provided great ambience. Bathroom was exceptional. Review by Giamdoc
"The best hotel Macau has to offer!"
I stayed at Grand Hyatt Macau for a total of two nights and it was one of the best experiences ever. Friendly staff, clean rooms, and amazing quality of food in the Lobby Lounge and the Beijing Kitchen. If I have to visit Macau again, I will definitely stay at Hyatt again.
"Ways on how to improve your hotel rooms."
For me your hotel is very good except for some minor things that must be addressed because of the wear and tear on the things oftenly used by your customers. The SPEAKERS inside your Comfort Room must be checked regularly and make sure that your technicians put WD40 to the knobs to ensure that their will be no noise coming out of the speakers when turning the knobs to louder voice. Secondly, the most common problems is the bed cushion which has a deep dent on each side of the bed and which is not comfortable to sleep on it and if someone has back problem, it will be very hard for him/her to sleep on your bed. One advice if you are going to change your bed cushions is to buy the HARD CUSHION which will last longer and will make us customers sleep well. Thank you for your kind understanding.
"Stay in Grand Hyatt Macau"
Great hotel with lots of facilities around. Very spacious room and nice temperature & great & comfortable beddings. Location was convenient and really happening venue. It's so easy to get around because shuttle buses easily available. Hotel do provide free shuttle from hotel basement to Zhuhai. It's really convenient. Staff was really friendly, ready to answer to all questions. Staff makes you feel so comfortable with your stay and hospitality was perfect.
"Amazing hotel and staff in heart of Cotai"
Wow. It was our anniversary, and when we arrived, Celina had a flower ready for my wife, and cake sent up. She spent over half an hour giving us recommendations, a tour, and making reservations to events and restaurants on our behalf. She was really friendly and helpful and was by far the most amazing hotel welcome ever. The rooms here are great, they provide great views of the strip and of the skyline, and are extremely clean, modern, comfortable. This is an amazingly classy hotel for a very affordable price. The location is great, it is part of the City of Dreams trio, so it is super fun just to walk around the casinos and shops and restaurants downstairs. There are lots of cute, interactive exhibits there too, like the virtual puzzle wall where you make poses to make it through walls. Beijing Kitchen is also out of this world. The Peking duck is so amazing, it is easily better than the famous duck place in Beijing, and the noodles and hot sauces there are ridiculously tasty.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM