of TripAdvisor Travelers recommend this hotel
Getting from Hong Kong airport to Macau was not easy but we finally got to our hotel, the staff really tried to make it a pleasant stay. We were upgraded to a suite which was spacious and comfortable. I was a bit worried about ordering gluten and dairy free breakfast but the room service was excellent and my breakfast just what I needed. Service was excellent.
"Best Xmas Stay!"
We took the entire family to Macau over Christmas and decided to try the Grand Hyatt Macau. Frankly, we have stayed at other hotels in the past and nothing compares to the overall experience at GH in Macau in terms of room size, service, overall ambience and food quality. They truly make every single guest feel like they are a VIP! To start, as you walk into the hotel, the lobby feels spacious and comfortable without being cavernous. During the festive season, the hotel decorates its Christmas trees using recycled materials, which was quite creative while being environmentally conscious. As you walk into the room, you can't help but appreciate how large even the standard rooms are. They are well-maintained, luxuriously decorated, and the housekeeping staff does an excellent job of changing the flowers and replenishing fruits on a daily basis. We also appreciated how they came by frequently with tasty Macanese treats (such as egg tarts, etc.) just for the Christmas season. Very professional! I would like to give a special acknowledgement in particular to Head Chef Au and the Mezza9 Chef de Cuisine Ricardo for the wonderful selection of food that they presented over Christmas. We could tell that a tremendous amount of effort and dedication went into ensuring that all the guest had a truly memorable dining experience. In addition, I would like to thank to Head Concierge Sammy for taking care of our multiple requests and ensuring that we arrive at the ferry terminal on time. He and his team were always available to help us with a friendly smile. Last but not least, kudos to GM Paul Kwok and his trusty assistant Jenny Chan for instilling a great organizational culture that puts the guest experience at the forefront of everything GH Macau does. This is what separates great hotels from good hotels, and they have definitely lived up to our expectations! We will definitely be staying at Grand Hyatt Macau on our future visits!
"Always a pleasure to stay"
I frequently stay at The Grand Hyatt Macau (I'm there every 3 months) and it's always a good time. The staff always makes sure my stay is relaxed, comfortable, stress & hassle free - which is really important when I'm away.
"Unexpected poor experience at Grand Hyatt Macau"
We stayed at a Grand Deluxe Suite on 10/F, the view is sucks, we are just right above all pumps/pipes of the opposite building. The condition of the room is unacceptable. Carpet in living room has large stains, it looks unpleasant and uncomfortable. The four leather chairs are all rough and cracked. These are the first time I experienced in such a 5-star hotel. Apart from the room itself, I checked in at 1pm and the counter staff expressed that my room will be available at around 3pm and asked if I want my luggage to be put at Concierge or sent to my room, I then answered "my room please". I then checked in with my family right before 4pm, however our luggage was not in the room. I need to call and ask the hotel to send me my luggage as soon as possible as my babies need to drink milk which I put the milk bottles and powder in the luggage. My luggage arrived half an hour later. I cannot believe I'm staying at a 5-star hotel and this is one of the Hyatt Group of hotels. The worst hotel I ever stayed in Macau.
"Best hotel to enjoy 'House of the dancing water' and 'Fountain show of Wynn Palace'"
The purpose of this trip is to show 'House of the dancing water' to my family and this hotel is located just beside the show venue. It takes 2 minutes by walk from the hotel lobby. Wynn Palace hotel which was opened in last Sep. located just accross the street so you can enjoy the fountain show and gondola of Wynn Palaces
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM