of TripAdvisor Travelers recommend this hotel
"Grand Hyatt is the best"
I love this hotel and will stay there, even some new hotels are coming up. The services is very professional and up to high standard. The best staff are Celina Kam, Nick Feng and Sara Tang (Grand Hyatt Macau team). Thank you so much.
"Excellent Hotel - location, food and service"
We had a very nice room over looking the fountain. The check in at the club lounge was fast and easy. The concierge (Randy) really took care of things, including my dinner reservations, show seats and ferry tickets. The restaurants onsite were fabulous. We had the best Peking Duck ever there. The breakfast buffet was quite nice. Happy hour at the lounge was nice. The house keeper did a great job for us during our stay. The room had some trouble with the climate control which maintenance was unable to figure out. A cold breeze continued to blow, finally I took thermostat face off and it shut the fan down.
We had a very nice stay in Grand Hyatt Macao. The hotel generously offered complimentary breakfast for us. And arranged a side-bed for our children. The suite we stayed was very spacious and the gym room was well-equipped. However, the hotel shuttle bus was relatively small and the frequency was low so that we needed to wait for a few to get on. Overall, the hotel's environment was very impressive and tranquil. It's highly recommended.
"Great Service "
Stayed here for one night and had access to the grand club. Great experience for the evening cocktail and great services from the hotel . Staffs are nice and helpful. It's my mother's birthday and birthday cake and birthday bun were served . Thanks to Celina and Renee arrangement.
"Excellent Customer Service"
Our family stayed in this Grand Hyatt Macao hotel quite a few times through out many years. For the last few years, we have nothing but good review for this establishment. Excellent customer service, clean and orderly room, good food . It's worth while to pay a bit more to stay on club floor. Both service and food are great.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM