of TripAdvisor Travelers recommend this hotel
"excellent as always"
During the last years Grand Hyatt Macau is one of my favorite places to stay when visiting the region. This time I had a two nighter in Macau. Booked via hyatt.com. Club room. Checkin and out: At club level (37th). Very friendly welcome. I'm always surprised how family like the club team act. All easy going, quick, perfect. Room: Excellent rooms, lot of space, clean, quiet, nice view, huge bath room, perfect bed. Location: Easy to access by coach. Close to Taipa harbour terminal Club lounge: Very nice selection of food and beverages. But the team is outstanding. It is like being with family and friends. For me a place to relax, work, meet business partners, and just to have a good time. Gym and pool: Gym is ok, never crowded. Pool is perfect for a work out, but also for family fun. Overall: The hotel is a good one, what it makes it extra ordinary is the club team. They spoiled me, thus I have always to book the club.....
2 nights in The suite was just perfect. We were in The venetian Then moved over to The Hyatt. Everything was much better, The room.. wifi service... pool... food.. etc. This is The hotel for couples Without children.... just perfect.
"Excellent Service with a Smile"
We stayed at the Grand Hyatt for a girls long weekend and had a corner suite on 23rd floor. The view was magnificent and the room was beautiful, nice and roomy for three girls. We had a separate lounge area and the bathroom was huge. Beautiful freestanding bath with a view, double sinks, complimentary use of bathrobes, slippers etc. Service was excellent and staff were extremely helpful and always smiling. Lounge on 37th floor is nice and quite for a drink and something to eat. While we were here we didn't pay for anything, we had the free drinks and canapes and then an included breakfast in the morning. Couldn't recommend this hotel enough, and would love to come back. Special mention to Randy for advising us on where to go and visit.
"Amazing service and club lounge"
Stayed as a Diamond Hyatt member and received exceptional treatment. Room was a Corner Suite. All staff were attentive, friendly and more than happy to assist with every request. Special mention to Florence Lou who proactively greeted us in the main foyer, escorted us to the club lounge for check-in, referred to us by name the entire time and was able to assist with all queries and questions throughout the process. Because of her exceptional service on arrival, we knew we were in for a great stay. The club lounge is certainly the best I've every enjoyed. The food and drink selection was great, the view fantastic and the staff excellent. One chef (who was very enthusiastic to discuss the Indian cricket team with us) took particular care to help with food allergies of one our guests and greeted us warmly each day. The food on offer was varied and fresh - often cooked right in front of you - and the chefs were able to customise as required. The club lounge is also very quiet and peaceful for getting work done outside of meal service and internet sufficiently fast to get all my work done. While the area is obviously centred around several casinos, one could easily visit this hotel and have an enjoyable stay without needing to leave the accomodations. We thoroughly enjoyed the club lounge, the day spa, the room and the staff. it was also convenient to have a complimentary bus between the ferry and the hotel - making it easier to visit without needing to negotiate with taxis.
"Lives up to the Hyatt name"
We were redeeming hotel loyalty points and with the aim of touring Taipa (the big name casino resorts and local Portuguese restaurants) and watching "Thriller Live" (playing for a limited duration at the Parisian nearby). As such there was no time to try or comment on the general facilities (gym, pool and breakfast). Anyways, here it goes: Likes: - Excellent service (from the doormen greeting you with a smile as you come out of the taxi to the general security staff to the check-in team). - The location (in the City of Dreams area, opposite the new Wynn Palace, and walkable to the attractions at the Venetian and Parisian but also away from the circus frenzy of day trippers and tourists). Given this was a 48 hour weekend trip from HK, we wanted to avoid staying at the hustle and bustle of the newer themed hotels. - The large rooms (although at around 10 years old they are beginning to show their age). - Good toiletries (Aromatherapy), soft fluffy slippers and all the usual mod-cons. - A Starbucks only 2 minutes' walk away (at the Soho- inspired cluster of eateries on L2) for that all-important morning coffee. Dislikes: - Not much but if you are coming to Macau with young kids and want to be bang in the middle of the "wow-factor" (gondolas, Eiffel Tower etc.), then there are other places you might want to check out. Tips: - Ask for a room with a view across the Wynn Palace. It has an entertaining lake show and is more interesting than a view over looking flat rooftops/pools.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM