"Ok, great club lounge, staff problems"
Great location, great club lounge, usual HYATT rooms, excellent breakfast. However staff need training. Our room had a trundle bed left from a previous guest. Our friends room had trash on the floor. At the bar my wife's request to downgrade her welcome cocktail to a wine was only possible after they got approval from their managers
"Excellent hotel , staff helpful . Very clean and tidy . Enjoyed our stay on the 24 th floor"
Stayed the weekend of the Moomba festival , fantastic view from the 24th floor with nightly fireworks. Comfortable well positioned hotel . Shopping, sports and tours are all within walking distance . .
"Always a pleasure"
Rooms are large and very comfortable. Beds are so comfortable and the views are wonderful. Staff exceptionally helpful. Centrally located easy to access CBD, Southbank and all attractions close to the CBD.
The Grand was a very nice hotel, in a great location in the city, though I was a little surprised at the size of the rooms. We may have been unlucky with what we were given, and don't get me wrong, still a wonderful room, though not up to Grand Hyatt standards. As long as you get a decent price, go! Keep in mind there is a Park Hyatt not far away, so that might be a better fit for your trip - and it was less expensive on many of the nights that we looked at.
"Great hotel in a good location."
This was our first visit to Melbourne and having stayed in a Park Hyatt hotel numerous times in the past in Dubai our expectations were high. I am pleased to say that we were not disappointed. Having paid the extra for exclusive use of the club floor and all the facilities (speedy check in, breakfast in the club lounge and afternoon tea and evening canapé) were all part of the package. Good quality food and free access to both alcohol and non alcoholic drinks made the whole experience first class. On top of this the hotel was in a great location for the majority of Melbourne attractions. Well done to all the staff.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM