of TripAdvisor Travelers recommend this hotel
"Great place to stay"
This is a great place to stay in Mumbai; I will rate this 4.5 stars if trip advisor supports such a rating :) What's good' Room was spacious; gym, restaurants and the common spaces were great; swimming pool looked nice, I couldn't try due to the monsoon. Friendly staff and generally good level of service. Toiletries are great quality and well-stocked. Hotel is close to the airport too What's not so good' Breakfast buffet is very crowded; wifi is flaky at times, but great if you are connected. Overall, a great place to stay
"Best experience in a while"
Right from the pick up at the hotel through check in and my entire stay, I perhaps have not had such a good experience. The staff are courteous all through the hotel and took care of every need. The rooms were very clean and well maintained. The receptionists were exceptional in giving a lot information about the hotel and offers available. The food was also good and took care of the international nature of the hotel visitors!
"lacks commitment and service!"
Considering it is a 5 star hotel, close to the airport, it is one of those properties, where someone just do not know, how to manage it. 1st of all, it was a nightmare to get room booked, i tried centralized booking, however they are more like telephonic mechanical communication. Where in 2-3 attempts also the message was not been cleared, i arrived at the hotel hoping room is been booked under my name, but it never happened. Some how i meet a sensible duty manager who helped me clearing doubts and getting a room and billing was done, then and there. The hotel has a massive land area, with several desk to attend guest, still it lacks sync and coordination. When hotel was build, an extra effort was made on design part, while strolling across the lobby and other parts of the hotel, you can see and observe some creative work done, which looks good, however, its lacks lot of small things, then every time i accessed lift, the fan or air condition was not working inside and the worst thing was it always had a strong smell of ciggarate inside. The food was just okay, though they have few multi speciality restaurant, over all, an hotel close to the airport. With tuning up of service and filling loop holes it can raise up the bar of guest satisfaction.
Excellent stay. Room, Bar, choice of restaurants, caters to both business and leisure clients. Very accommodating staff and efficient in their duties. Breakfast spread is excellent and service is prompt. Will surely return.
Giselle who took my check in and the duty manager Deepika were great. Deepika very kindly extended an early check in on request. Rooms are great. Well maintained. At breakfast Sudhakar was nice.. The gammon ham was really nice and after a long long time smoked salmon tasted great! Will be back soon..only suggestion would be during breakfast service something that is bound to happen is breakfast gets busy. What is not appreciated is when team members are talking to each other.. This is especially with younger team members. A little more training when it comes to guest presence awareness.'.. I honestly wouldn't have noticed it but during breakfast a little more pro active service such as me asking for butter when I asked for more toast. When presenting the check a one liner like "sign the check at your convenience" would have added miles to an already prompt service with regards to other things. I really liked the hotel. These are just suggestions that could see your ranking on trip advisor climb higher.. You guys deserve it. Cheers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM