"Lovely Business Hotel"
Stayed here three days while in Mumbai on business. Hotel is located fairly close to the airport and offers all the comforts one expects from the Grand Hyatt. Rooms are somewhat on the small wide, but extremely comfortable. The hotel restaurants are simply outstanding, you would not find better anywhere. Room service is quick and again an exhaustive brilliant menu. Staff are polite, efficient and always willing to go the extra mile. Facilities are first rate and accessibility is equally good. Internet is slow and a paid for service. While I do not mind paying for internet access, I do expect it to be fast - it is this alone that lead me to rate this hotel 4/5 and not 5/5.
"Not very satisfied"
1. Location wise this property was good (closed to airport, Bandra etc) 2. The buffet spread of the restaurant 55 East is fantastic (both during lunch and dinner) 3. During my trip, there was dry day till 6 PM due to Maharashtra election. Without any information they closed the mini bar. And they didn't open it after 6 PM after several reminders. 4. I was surprised to see that they removed the half-filled cookie jar and locked the non-alcoholic beverage also 5. I ordered some snacks at The Bar, which was over-salty; however, they replaced it once informed 6. However, the behavior of the staffs are courteous. They helped us find good restaurants and pubs in Mumbai for fine dining and hang out Overall I have an average experience with Grand Hyatt Mumbai
"Absolutely fantastic! Best hotel service in India for me so far!"
Upon arrival I was surprised to see how big and grand the hotel actually is! Greeted by smiley, friendly staff which continued through our stay for 4 days. Staff have been very kind and have gone above and beyond to help us. I had problems with my bank and have to give a special mention to the Assistant Manager on the first floor helped me tremendously! The staff has been fantastic but also I have to mention the food has been delicious. We met the main chef of the same club lounge level, her name is Ankita, absolutely wonderful and deserves a special mention also. Delicious and the presentation was beautiful. I 100% recommend this hotel to everyone!
"I only stay here!"
I have been to this hotel many times. It is the only place I stay in Mumbai. It is so close to the airport and access out of town it is wonderful. Just a reminder, that while close in "miles" dont underestimate the time it take to get around in any major Indian city. The hotel is wonderful. The rooms are clean, sized well, quiet and comfortable. The restaurants are exquisite and varied. I am very well taken care of whenever I am there.
"Excellence in every way"
I am still at the Grand Hyatt as I write this .. and the reason I write is to commend and applaud the Hotel in every way. I am beyond impressed. This is my second visit to the hotel this year, and I look forward to coming back already. I would like to congratulate the staff and the hotel for a memorable experience and a fantastic visit. Every member of the staff from the bell dest to the reception , from concierge to the restaurant were well trained, professional and went out of their way to make my stay exceptional. I ate at two of the in house restaurants - China House and Cellini - both were TOP NOTCH - being a foodie, i was well impressed with their use of ingredients, presentation and overall feel. EXCELLENT !!! has become one of my most favourite places in Mumbai now - Congratulations Grand Hyatt - you have exceeded all expectations and set a bar which every 5 star hotel should learn from! I look forward to another visit soon - Only hope that soon you will also provide free WIFI :) - room 3118
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM