of TripAdvisor Travelers recommend this hotel
"An excellent apartment and a zoo!"
I booked this hotel through a travel portal because it was cheap compared to other five stars in the city. When we approached the hotel, the gatekeepers were impolite and were arguing over something. At the front desk, situation was chaotic too. All this changed when we were upgraded to an apartment with a bedroom, a living room and a kitchen facing the pool. This was an excellent apartment. There was a slight problem though. I had asked for a non-smoking room and was allotted a smoking room. In the evening though the entire lobby was filled with people because of a conference. I have never seen so many people crowding the lobby in any hotel. The crowd was so large that it was overflowing on the pavement and the road outside! Night was comfortable. WiFi was free and fast. The place was fun. We intend to keep going to this hotel again and again.
Had booked this place for a day. Checked in early. They provided us with room in residence as it was ready due to our early check in. It was a long way to walk. Did not enjoy the actual feel. Heard about this place a lot but personally we did not enjoy the residences. Might be the hotel will be great but residence did not meet our expectations. Staff was good. They have a good courtesy & way of greetings. Hotel premises has a shopping arcade. So people staying here will need not travel out a lot. Hope to try the hotel rooms next visit & get a good relaxation. Overall a Very Good Place.
"Comfortable Stay, Will visit again."
Great ambience. Courteous service. I was upgraded to free breakfast as agoda.com had not included breakfast in my package. The pre booking info does not give clear information on inclusions. In India, local bookings are always including breakfast for business places. Location is great. Weekend package great.
"Excellent service again."
I stayed at this hotel again in April 2015 and this was my 3rd or 4th continuous visit. I am very happy to say that this hotel is one of the best in Mumbai and the service is flawless every time. Hoping that it stays the same for years to come. Good work Grand Hyatt team :) PS: Please relaunch China House (the club) as it has become too boring and empty.
"A typical 5 Star property in Mumbai"
Stayed for 2 nights on a business conference. Had a pool facing room and 5 stars for that . Extremely slow room service with a request for towels taking upto 30 mins. Overall staff is well trained and good. Rooms are spacious and comfortable but the hotel is ageing fast.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM