"A Pleasant Short Trip"
I recently visited Grand Hyatt Mumbai for a short stop prior to my onward journey to London. Their airport transfer is pretty seamless with option of Toyota Camry or BMW 7 series. The hotel oozes 5 star class with crystal clean interiors, passage, lobby and hallways. Check-in is fast and you get to your room in no time whatsoever. A nice variety of room service menu but if I found it pretty much irritating having to explain it to them why I have ordered more food. You expect a bit of privacy provided if you are a Hyatt Platinum member very close to being Diamond. Anyway, in the next visit, I hope to explore the hotel in depth and write an updated review.
"Great Place but out of the way"
I have travelled from the U.S. to India several times and if I am in Mumbai I always stay at this hotel. It is a great place for an American to hang out. Super comfortable beds and excellent service. The spa is also nice and reasonable prices for a back rub or another treatment. This is a premium hotel with premium pricing and amenities. I thought the food was good at the hotel. The breakfast has plenty of selections to choose from. I typically eat lunch at work so I can't speak to that. Dinner was 5 star but nothing to write home to mom about. The location is a bit out of the way. It is on a freeway but it may take time to get around. If your interest is in the downtown area this could take awhile. If you are a first timer to India you always have to understand that it takes forever to get from point a to point b. I do think the place is safe. When I have been there I usually see guards at the entrance and everything going into the hotel is scanned.
We had a wonderful stay at the grand hyatt. Fabulous, spacious room....beautiful bathroom....excellent facilities and comfort level....and lovely staff. The extra paid for the club was well worth it...the quite outstanding buffet at cocktail hour has to be seen...and tasted...to be appreciated. The pool area is lovely...spotless....quiet and relaxing.....idea for time out from hectic sightseeing. Would highly recommend and we hope to return one day!
"Dishonest check out procedure "
Stayed for four nights on business. I have mixed emotions about this hotel. As there are some things the hotel does quite well. But ultimately due to serious integrity must provide a fail rating. The good Close to airport Generally courteous staff all round from security, lounge, housekeeping, restaurants, driver Super fast complimentary shoe shine service. The bad During check in procedure limited explanation of diamond member benefit. Had to ask. And some others I found out by accident. Pealing external facial. Desperate in need of paint job. Bad sound proofing. Could hear everything going on in next room from shower running to chatter. These vices whilst disappointing does not warrant a one star rating. The moment of truth. Failing the integrity test. During check out. I was asked whether I wanted to pay in rupees or dollars. Despite clearly indicating my desire to pay in rupees I was billed in dollars. The smiling check out associate was plain and simple lying as I double confirmed and associate my rupee payment. I know the hotel makes more money if I pay in dollars but at my expense. Not only does this incur higher cost on me this is just plain dishonesty. The issue is not the extra dollars but the lack of integrity displayed by a brand I trust.
Spacious as compared to most 5 star hotels in Mumbai.. lovely pool and sit out area .. Internal Whirlpool is great ! Staff is reasonably courteous .. Food options are slightly limited - especially during the day ! China lounge was a disappointing experience ..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM