"2nd Time's a Charm"
Despite the TMEA convention week, I was able to book a room at this location for the 2nd year in a row. Just like last year, I brought my parents with me so we chose this hotel which is attached to the Henry B. Gonzalez Convention Center thus, making the Lila Cockrell Theater right outside the door. This theater location is significant because they came with me to San Antonio to watch my son (their grandson) perform as a TMEA State Qualifier, this being our second year. Although our stay at this same hotel was less than stellar last year due to challenges with early check that I had signed up for way ahead of time, the hotel staff is truly what makes this hotel. Last year and this year, the staff has exceeded my expectations and has been very consistent with their service. From front desk to housekeeping, operator to valet, they were friendly and cordial, yet professional and courteous. Despite the packed and busy hotel, the rooms were peaceful & quiet while the elevators were quick & prompt. This is our 2nd year and I was bracing myself for the challenge of early check in. To my pleasant surprise, my check in went flawlessly! A especially huge shout out to Jazmine, my front desk personnel who was (incidentally) the same person who answered my phone inquiry 2 nights before we arrived. From that phone call, she recognized the anxiety I had about early check in since I had my parents with me and she easily identified me when I checked in, she made it a cinch! Our stay this year was even better than last year and when my son makes TMEA again or when we make another trip to San Antonio, not only will I highly recommend this hotel to others but I will definitely stay here again! THANK YOU!!!
"Outstanding Folks! Especially Pinkie Williams :)"
Had our annual meeting in San Antonio and we were able to stay at the Grand Hyatt. This hotel is totally awesome--great location, lovely ambiance, neat and clean rooms, excellent meeting areas and the best staff ever! Everyone there goes above and beyond to make sure your stay is perfect. One person in particular stands head and shoulders above the crowd--Pinkie Williams. She accommodated our special requests regarding our room with grace and ease--and with a smile on her face. The room was very comfortable and attractively appointed as well as having a frig. The bathroom was spotless and the towels fluffy and fresh not to mention the nice complimentary accouterments. Pinkie is some kind of wonderful in our book. Whenever we have occasion to be in San Antonio you can bet your boots we will be staying with Pinkie at the gorgeous Grand Hyatt. Check it out!
"San Antonio Business Trip"
Very nice hotel. Very clean, attractive, quiet room. Had everything I needed as well as a great view and was kept very clean by their staff. Right on the Riverwalk. Did not need to rent a car or call a cab, until leaving for the airport, as we could walk or take a river taxi everywhere we wanted to go. Although they do offer rental car service should the need arise. The front desk was very friendly and helpful. The 24/7 coffee shop was a pleasant surprise with a great selection. Ruth's Chris Steak House on the lower floor left much lacking in their service. Not up to par with other Ruth's Chris' that I have experienced elsewhere, but that is no reflection on the hotel itself. The only recommendation I would have was that it would have been nice if the hotel offered airport shuttle service. I would definitely stay there again and have already recommended it to friends.
Jen and Judy were amazing. They made the trip. I wish they had been in the club every time I was there. The check in was smooth and the staff in all other interactions were friendly. They genuinely cared about us.
"We always stay here on business"
The Grand Hyatt is a great place to stay. My husband and I have a conference at the convention center every year. We always stay at the Grand Hyatt. Staff are helpful, and our rooms have always been kept clean and comfortable. The hotel is within easy walking distance of the convention center, the Rivercenter Mall, and the River Walk. It is a great place to stay!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM