"Location and staff great"
Overall a very nice hotel. Free wifi, rooms average but nice. Clean. Great location attached to river walk and 10 minutes to Alamo. Connected to convention center. Only negative was door noises from adjacent rooms were loud and could wake you up. Would stay here again if price right.
"Extremely poor customer service"
Beautiful hotel and rooms, but the customer service was the worst I've ever experienced. We had 4 people in a room and had to call the front desk multiple times a day ever day to get 4 towels. Also, we did not receive any room service during our stay, which is odd. My friends staying in other rooms experienced the same problems (actually they experienced worse issues).
"what' no type of hotel amenities booklet in room'"
location was absolutely perfect for the convention I attended at the convention center. The room was spacious and clean. bed was comfy. when I looked for the folder or booklet that showed what the hotel had to offer, much to my surprise: there was none to be found! kinda weird, if you ask me.
On a recent trip to San Antonio for a photography conference, the Grand Hyatt was the perfect choice! The location was next dot to the connection center! I had a great room and comfortable bed. The only problrm was the check in. I requested an early check in, so I may attend the conference which was in progress. My son came with me for the trip. He started on the lobby until the room was ready. We were told the wait would be minimal, and we would be called on our cell phones to notify us when the room was ready. The hotel never notified us. I called them. My son sat in the lobby nearly 2 hours waiting. At least he had his laptop to work on and the staff did give us water bottles initially. The manager was which to apologize, which I appreciated. Things happen, and I don't hold this against Grand Hyatt. I love their hotels!
Our first great impression was the desk clerk Nerva. Very professional, friendly and knowledgeable. The hotel is amazing! We stayed In room 1164 The room was clean and beautiful. We were there for the event "All American Bowl" The bed were quite comfy and I had a good night rest. I'm so glad we choose this hotel. I do recommend this hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM