of TripAdvisor Travelers recommend this hotel
"Nice room, HORRIBLE service"
The room itself was great...well the second one was. The first one the heater was broken and made very loud noises. Clean and comfortable...Lucas at the One Up restaurant they have onsite...fantastic. Simply above and beyond in service. As for the front desk' They authorized my card for over $3000 for a $1000 stay. When asked why that was, they offered no explanation. Just said it was a glitch and "shouldn't have happened." No apology, no compensation. They tied up $3000 of my money, and nothing. I understand that these things can happen, but seriously' No apology or any sort of compensation' After I checked out, another $500 was authorized to my card. What' The charges are still pending. I am assured they will all fall off....but in the mean time, $3500 of my money is on hold. Be VERY careful of this. I have NEVER had this happen to me before and I travel ALL the time. Did I mention my money is still pending' I even spoke to the manager, who eventually apologized....but that's about it.
"Great pplace to stay"
Stayed 2 nights and this hotel is in a great location, to get out and about in San Francisco. It is within easy reach of Union Square, with great shopping, dining, Chinatown and the Wharf. The rooms are spacious and very comfy and the staff are very friendly and helpful. Wish we had stayed longer as SF is a great place for site seeing and when I return I will have no hesitation to stay at this hotel again.
Rooms are on the smaller size but clean. Everyone nice and helpful. Breakfast buffet was really tasty and good value if you don't want to leave hotel. It rained during our trip and doormen gave us an umbrella before we headed out. CVS right across the street. Easy to get around Union square and Chinatown. Concierge helped with directions to Oakland using BART so we missed traffic and was in time for Warriors game. Definitely will return.
"Horrible Staff Attitude"
Most horrible staff attitude ever and severe lack amenities. Despite ordering before check-in, basic amenities like toothbrush and slippers are not provided. When request from staff, they were unwilling to provided and impatient to finish listening to the list of items. In the end, not all were provided. Water has to be requested. There isn't any water provided in rooms. Well, unless you are in the best suites' Information provided by the concierge on tours was also wrong. However, if you just want a nice bed to crash and convenient location, go ahead and stay here.
"Great Location and Service"
The Grand Hyatt SF is in a great location just off Union Square. The rooms are modern and spacious. Views are outstanding, especially upper floors facing the Square and the Bay. The Mezzanine Bar was cozy. Service was excellent starting with Anthony at the reception/check in area. The only drawback is the cost for valet. Over $150 for 2 nights, but I guess that is SF. We would definitely stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM