El hotel tiene un muy buen servicio y la atención de su gente es muy buena. Lo único que tengo que reclamar es que la PILETA/PISCINA NO TIENE CLIMATIZACIÓN y con una temperatura exterior de 30ºC no es muy confortable.Comment of M. Maximiliano , Argentina the 2014-11-10
"Great property and service (not sure what some people are complaining about)"
I really enjoyed the Grand Hyatt in Santiago. The staff were all great. I arrived after 11pm on a Saturday night, and there issues with my key card. The staff dealt with it quickly and thoroughly. My room was beautiful: a sunken office area (two steps down) with a small sofa and a separate chair with ottoman. The TV was large and could be positioned to be viewed from the bed or the office / living area. All the staff spoke great English and were all helpful, including the concierge and door men. Only very minor quibbles: the location is very residential, so more than just a walk to downtown or anything like that. The bathtub was draining slowly but I never told them so they didn't have a chance to fix it. I just didn't want more staff in my room. However, there is a mall nearby, so some other dining options. The atrium is beautiful and the outside pool and courtyard are beautiful and relaxing. Highly recommend. One of the best hotel stays I've had in years.
"Horribel Business trip experience"
Had stayed in this hotel in the past, exactly a year ago. The hotel staff @ reception was great the only problem was at the restaurant for breakfast, I encountered a gentlemen on the omlet stand who was very rude after I politely asked him to review the omelet he had just cooked for me as I noticed it was undercooked. His response was that it was not undercooked and that it was the way I should eat the omelet, juicy!!!!!! Needless to say I had to insist to the cookon the stand to recook the omelet. Terrible manners and combative behavior. The hotel manager never came to talk to me even after formally complaining. Day two, hotel ran out of water. Horrible experience Overall. Would not recommend for a stay here!
"Really Reliable 5-Star Hotel"
Our third time at this hotel, and the service remains exceptional. We got on of the just remodeled hotel rooms, and they are beautifully done. The basic room is really a junior suite, quite large on two levels. Fantastic bathroom. Santiago is really into great infrastructure improvements, with highway ramps that have been under construction at all three visits over the past 5 years. Still that didn't really bother us and we typically walked in the direction away from the improvements. Some day it will really be nice! The incredible subway system is about a 15 minute walk, which is a pleasant one. However, if I were staying for several days, I would choose a hotel near restaurants and closer to the subway. But the Grand Hyatt makes a great refuge with huge grounds and an outdoor pool, so perfect if you are in between flights.
"Beautiful Hotel with the BEST STAFF EVER!"
We came from somewhere that was not up to par, so coming to this perfect hotel was VERY appreciated! The staff was awesome, friendly, and spoke great English (another thing that was welcome). We highly recommend staying at this hotel! It is a 5 star winner!!!
I have stayed here whenever in Santiago on business but for what they charge the hotel is very average. Service is always friendly but the rooms are below standard. Old style, bathrooms are old... just not up to what is expected for the price. last time i stayed in a 'club'room which was exactly the same as the standard. you just get access to a lounge but that's all... rather underwhelming.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM