El hotel tiene un muy buen servicio y la atención de su gente es muy buena. Lo único que tengo que reclamar es que la PILETA/PISCINA NO TIENE CLIMATIZACIÓN y con una temperatura exterior de 30ºC no es muy confortable.Comment of M. Maximiliano , Argentina the 2014-11-10
"Beautiful grounds & pool. Great front desk, housekeepers & doormen."
Front desk staff and doormen were very helpful and friendly and amazingly fluent in English. Very spacious room makes one nostalgic for Hyatt's of yesteryear. Old fashioned TV with at least 2 English news channels. In room lock box a bit snug for laptop storage. Iron and ironing board. Complimentary essentials supplied except for listed brush and comb which were out of stock. Squeaky clean and quiet. Comfortable large bed and pillows. Coffee maker. No microwave. Spectacular grounds were well maintained and very spacious with a large beautiful outdoor pool Fitness room. Mini-fridge. Complimentary high speed WiFi functioned well. Large shopping center with numerous eateries in easy walking distance. Breakfast was very pricey so I opted out.
as I have found before,hyatt internationally does not have the same standards as the us. when we arrived no bell person, man at the front door just looked at us, didn't open the door, and no one at reception. when they did show up there were bad, rude etc. I think there has to be better places to stay here. rooms are really odd as well. not worth the money.i made a big mistake booking here. but I have to say Hilton maintains the same standards internationally as in the us
"Christmas Day bliss"
We stayed here for 3 nights and had the pleasure of spending a delightful 2016 Christmas at this hotel. I chose this hotel because I knew we wouldn't go hungry as restaurants would be open and also because the pool area looked amazing on the website - a great way to spend a lazy Christmas Day. We arrived from our long flight from Sydney on Christmas Eve and our luggage was immediately whisked away by friendly and attentive staff. Fantastic first impression. Check-in was easy and the staff were very professional. Our room was large, split level in design with the sitting area lower from the bed... just watch your step. The bathroom was very dated and needs a facelift. The views of the Andes and surrounding Santiago were magnificent... especially on a clear day, which is quite rare in this smog-filled city (we were told by a tour guide that because Santiago is completely surrounded by mountains and there is no where for the smog to escape easily). During our stay we dined at each of the three restaurants at the hotel. There is a Japanese, Thai and South American-style restaurant called Senso. The Japanese restaurant was excellent but make sure you book ahead as it is very popular. We thought the Thai restaurant was average, but we're spoilt for choice in Australia so our standard is high. I booked the Senso restaurant for Christmas Day lunch well in advance for the group of five of us. The special Christmas buffet was of a high quality with plenty of choices on offer. Local Chilean wines were part of the lunch package, which were free flowing. A French champagne would be an excellent addition to the offer, even if it added to the price. The local sparkling was not great. Service was outstanding - thank you to all the staff who worked on Christmas Day who made our day so memorable. After lunch, we lazed by the pool, drinking way too many cocktails provided by the excellent pool staff. Sadly, despite being summer, the water was too cold to swim. We would definitely stay here again.
"Great hotel for city experience"
We had a great room, very comfortable, well-sized, quiet and with a pool view. The restaurants were all pretty good, room service was great and staff was helpful and kind. Well located, beautiful property. A little oasis in the middle of the city makes for a lovely stay for business or fun.
We stayed for one night, and got a renovated room. Very modern, spacious, everything worked great. The pool is beautiful. We didn't stay enough to enjoy the hotel amenities. I believe it is great for a business stay, Too bad the breakfast is not included.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM