El hotel tiene un muy buen servicio y la atención de su gente es muy buena. Lo único que tengo que reclamar es que la PILETA/PISCINA NO TIENE CLIMATIZACIÓN y con una temperatura exterior de 30ºC no es muy confortable.Comment of M. Maximiliano , Argentina the 2014-11-10
"Do not stay at this hotel!"
This hotel had terrible customer service, the rooms were dirty, the restaurant was never open, the bar was only open 1 night we were there, room service was terrible as well. Very disappointed in this hotel!
"Good Service and Restuarants!"
Very beautiful hotel and grounds. The pool and gym were very nice. The hotel restaurants were great too. The rooms were average for a Hyatt. Unfortunately , the concierge and outside attendants were not very helpful.
"You pay what you get!"
Perfect location, service, bed, pillows and bathroom. Breakfast is expensive (u$s 25 per person). Rooms are 50% renewed. Keep an eye on which one you are booking!!! 300 meters from the best shopping mall.
"EXCELLENT GRAND HYATT"
A Classic Grand Hyatt. We had a very large grand room on the 15th floor overlooking the city. Of course it is clean and right with robes and a very nice pool. Restraunts are good but I did not feel that they were five star. This is a Grand Hyatt not a local hotel in Santiago.
"Beautiful luxury hotel"
The lobby and views and pool are just incredible! The place is pretty quiet. It is at the border of Las Condes and Vitacura and unfortunately about a 20min walk from the closest metro. There are buses though and taxi drivers are very familiar with the hotel. Location is just in a more residential part of town so at night if you are trying to explore, you'll have to catch a taxi. Similarly, there aren't a ton of popular restaurants nearby or anything. The rooms are a little old since the hotel is old but beautifully maintained. The diamond room was great, and they were very kind. Even gifted us a bottle of wine!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM