of TripAdvisor Travelers recommend this hotel
"Great service and attention to customer needs"
Regency club has great food and service, staff was great as well. Location is great, gym has amazing views as well as fantastic service. IFC mall nearby is great for shopping. Right across from the hotel is the new shanghai tower which is the tallest building in china and second tallest in the world. Great location for tourists and very near great restaurants. The bund river views with the city views behind it during days provide endless beauty and at nights are lit up. I would highly recommend the grand Hyatt in shanghai
"Great food and service!"
My mother and I first stayed here on a business trip in August, 2016. We met the Chef de Cuisine, Stephen and he was so friendly and caring. We decided to visit Shanghai again as tourists and have stayed 10 days, January, 2017. Again Stephen's friendliness and excellent attention at mealtimes has made our stay here really fantastic! The food has been great and all the service staff have been so friendly and caring. We will come back just to stay here!
"so comfortable hotel"
The room is as good as the expensive hotel and the view is also good. There is a bar at the higher level and the atmosphere is good there. I want to know what kind of explanation is needed. It will be good to find and book a discounted event. It is a very good hotel.
"Grand Hyatt Shanghai Pudong - Excellent Hotel"
The staff is amazing, and the hotel is quite nice. Food and beverage selection is also quite nice. The location is also superb. A winner all around. Checkout process was also seamless. Would recommend this hotel over and over.
"Better than many Grand Hyatts but not better than other 5 star hotels in Shanghai"
It is better than many Grand Hyatts in the US but sorry it is not better than other 5 star hotels in Shanghai Pudong. It is still good but a little outdated. The good part is their high standard room, bed and view. But they really need to reconsider how to make customers feel better especially in winter time where the temperature is low and rainy outside. The half closed shower room is a little cold. Being a platinum Hyatt member does not get much recognition in this hotel, but it may not because of the membership. I hope their attendants could tell me what perks I have purchased in the room package as I check in other than asking them one by one
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM