of TripAdvisor Travelers recommend this hotel
"Excellent Service and Location and Luxury Class."
This was my first time at this location. I have been to Shanghai 14 times, so I am very familiar with hotels in the region. I was here 5 days. Check in is on the 53rd floor. Never seen that before. I was given an upgrade and had a suite with a great view of the Pearl Tower and river. Arrival was 1600 and had a hard time finding a place to get a beer. I went down to the Piano bar was was told they are closed for a private party. Another first I have never heard of. I went up to Cloud 9 and had a beer and some junk food. I told her I would sit by the window and was informed "those are reserved only". OK - I ate, walked around and found plenty of empty places to sit. Looks like they didn't have any reservations that night. There is a bar area, but it doesn't open till 9. Another strange one. Its for a younger crowd - plenty of loud music and cigar smoke. I went back to my room and watched the hotel channel to find all the places to eat - I strongly recommend that to save some time. I discovered the Club lounge up on 86 floor - Temporary location while remodeling. It was better than most I see. Very good selection of real food, cheeses, drinks, bread, salads... I then discovered the piano bar lobby. Fantastic pianist - not just some kid that took lessons from home - this guy is a professionally educated pianist and was impressive. Young lady singing was pretty good too. Drinks at this place are not cheap, so you may want to go to the market and buy what you may want for your room. I worked everyday - all day, so was never around much to bother with it. If you're on vacation, get some booze for your room. Plenty to eat here and very good food. Service was great and they even escorted me to where I was trying to get - much like they do at the Ritz. Local area - The pearl tower is a few blocks and has a good buffet. Plenty of attractions in walking distance. Nanking Rd is on the other side of the river - Nothing but pimps, so forget the place if you're with the wife and kids. I was alone and it really bothered me to get hustled every few minutes and there aren't any great bargains there. Check in was fast, internet was fast and they have Facebook. Checkout was a nightmare. Ever get in line behind that one "special needs" person that can't just pay the damn bill and leave' Well - some village is missing their idiot and we all got to enjoy him. 8 of us lined up - 0515 trying to get to the airport and they had 1 guy working the desk. Overall - good experience and very pleased with the level of service they provide. I would stay again
"A representative Hyatt Hotel"
We lived the hotel for 2 days with our kid. The lobby is on 54th floor and our room on 59th floor. The high floor gives a good view of the city. Everything here is representative of Hyatt hotel, friendly front desk and housekeeping. Though the hotel is in operation for more than 10 years, it is still acceptable. The only regret is that its river side room is really far away from the river, which makes the cost of living in such room not very worth the money. Therefore, I recommend a city view room is enough!
"Nice hotel but need some refubishment"
When the driver dropped me to the hotel, the bell boy took down my luggage and walked away. I took my luggage myself and checked in. The attitude of the check in staff was not very happy. Luckily it did not take long. The room is fine but obviously is a bit outdated and need some renovation. The service in the coffee shop is good and the staff are helpful and friendly.
"A weekend trip at Shanghai"
The best part of the room was the air conditioner. It was very quiet, which is very important to me and my sleep. The layout of my bathroom was also great. However, the check-in check-out experience is bit awkward. Since there were columns between desks also the staff was not that attentive, other guests jumped queue easily.
"Great hotel in the middle of Shanghai's business district"
A very nice hotel at the top of one of the largest buildings in the city. I upgraded to a better room with a fabulous view. But unfortunately breakfast was still not included which I think it should be at that price. Staff were generally ok (particularly day staff) but particular praise goes to the very helpful staff at the business centre.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM