of TripAdvisor Travelers recommend this hotel
"Business stay - restful oasis"
Great stay, helpful staff. Very comfortable room on the 75th floor. The breakfast buffet is excellent with plenty of choices and relaxing views on the 54th floor. Elevators are quick, smooth and readily available.
"Excellent location, poor staff"
When you see this modern building and decoration in the center of Putong you'll think this is an internationally standard hotel, but you'll be disappointed. Staff are generally nice people but apparently not well trained to a Hyatt class service. When I asked a cafe latte for breakfast but a staff didn't understand English at all and a guy who supposedly comanded English brought me a cafe au lait instead.
"Disappointing Service and food underwhelming "
The Grand Hyatt was one of the best hotels in town until 2005, but in the last ten years lost most of its charme. Both quality of staff and food went down dramatically, most likely because of many other and better 5 star hotels opened. I went there frequently but each time got disappointed with staff and service, nobody s managing your table, always have to ask several times for service until one staff shows up. Poor organisation of staff and duties, no or nearly NO English spoken by the chefs at the live cooking stations, just disappointing for a former Grand hotel. The view is still good, however other hotels also have great views. Understandable that all the good staff left!
"Hyatt is the best option for stay"
I have been with Hyatt passport member for over 10 years. I love the Hyatt as a wonderful place to stay, no matter is for business or pleasure. It gives you reward with their loyalty program no matter where you stay around world for any Hyatt properties.
"Get's More Right Than Wrong"
It's designed to impress and, boy, does it ever. In the shortest of the three tallest buildings in Pudong, it has neither the views nor the ultra minimalist vibe of the Park Hyatt across the street, but it's pretty great nonetheless. I booked a riverview king and ended up on the 75th floor with views of the Pearl and the Bund. The rooms are influenced by Chinese design and the bathroom, with a window-adjacent tub looking over Pudong was heaven. Nice pool area and spa. Friendly service and few English problems. Not the most traditional part of Shanghai, but those are just a short subway ride away. This is not a bad place to pamper yourself at the end of exhausting Shanghai days. Those with massive fear of heights might want to avoid the 30-story atrium.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM