We flew in quite late (12am) yet, the staff was anxiously awaiting our arrival. The bellman loaded our luggage and whisked it away to our room, the front desk was alert and greeted us with a warm welcome. As we were guided to our room we were shocked and astonished at the beautiful, LARGE (1,378 sq ft) suite we were assigned. It had all the amenities of a furnished, stocked apartment. This hotel and staff (ask the concierge anything!) added to our love affair with Singapore!
"Older hotel and rude staff"
The Grand Hyatt Singapore is very centrally located. The MRT is just around the corner. Depening on whether you want to do a lot of shopping or not, that could be a good or a bad thing as this area can get really crowded and the traffic also get congested around here. The hotel is quite old from what I can see. Our room, while spacious, felt outdated, old and not particularly clean. There were some modern things missing such as USB power outlets and button-controlled curtains. The service was in general not good. I found the reception lady to be indifferent when we checked-in. The concierge was especially rude when we encountered some problems with transportation that was caused by their ongoing internet outage. The general feeling I had from the staff was a strong "no can do" or "I don't give a damn" feeling. The most pleasant thing of my stay was definitely the Grand Club Lounge. The food there was just wonderful! The happy hour ended up being dinner for us every night because the food was just so good and variety was good! The staff here were also a lot nicer and genuine than the rest of the hotel. I only chose to stay at the Grand Hyatt this time because of my status with Hyatt. Athough I really think the next time I come to Singapore, even with the upgrade, I would not choose to stay here again!
"Never disappointed "
Stayed only one night on this trip .as usual the staff was friendly and courteous. Only thing was that being a member of hyatt didn't give me an early check in . Had to wait for almost 2 hours .although compensated for a late check out so I was happy . Loved the rooms .spacious and clean . Location was excellent .closeby to so many shopping centers and restaurants . Definitely will recommend to friends and family .
"Convenient location, nice staff, spacious room and sufficient room amenities"
I was in Grand Hyatt Singapore in November. That was a great stay. 1) The location is really convenient with only 5mins walking distance from Metro. Also, many large and new shopping malls nearby. We can get nearly all we needed within 10mins walk. 2) The staff were very nice, polite, helpful. They are all wearing warm smile at all time. The staff who help us checked-in was very thoughtful!!! 3) The room is the standard room but very spacious!!! Very clean!!! The room amenities were very sufficient. The bath salt was pre-set in room. ** It is a good stay and worth stay in Grand Hyatt Singapore
Great location, great rooms, great service - worth every cent once you've adjusted to the cost of living here. Very nice hotel with good restaurants, not that you need to use them because they are everywhere. Try out the night club BRIX - party time :-)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM