of TripAdvisor Travelers recommend this hotel
what else can you ask for for such a beautiful place, I cannot have anything to blame about this place. Tokyo is a lovely city and the service here is simply great . I always stay at the grand hyatt and this is by far the best Hyatt hotel that i experienced. I am so happy with this place . Thank you for all the staff members for looking after me.
Grand Hyatt I had a six night stay here in April 2017 (room 946). This hotel has a lot going for it. It is in the Roppongi Hills complex, so is on top of a subway station (three stops from Ginza) and has immediate access to a plush and attractive shopping mall, so you can buy most things you need without even leaving the complex. The Hyatt has several restaurants and bars, such as the Maguro jazz bar on the fourth floor. On the tenth floor is a lounge (if you have a Club room) which serves breakfast and snacks at lunch and in the early evening as well as cocktails. The club lounge serves unlimited Louis Roederer champagne (a personal favourite) in its opening hours so unlike many hotels there is no penny pinching going on in this department. On a clear day you can see Mount Fuji from the lounge. There is a small outside terrace on the tenth floor too, weather permitting. A small but nice thing is the exceptionally efficient bank of lifts, which instantly tell you which lift will arrive when you press the call button, and which somehow always seem to turn up in less than ten seconds, even when the hotel is busy. There is an excellent indoor swimming pool and large, well equipped gym on the fifth floor. Wifi is reliable. The rooms are very well designed, with comfortable beds, particularly high quality linen and an excellent walk in shower. Lighting is very good, with flexible stem lights by the bedside. The rooms are a good size, and although much smaller than, say, those at the Aman Tokyo they are also typically less than half the price there. The best aspect of this very smoothly run hotel is the staff, who are plentiful and uniformly helpful. The concierge team are great, and immensely helpful in planning restaurant reservations, which in this city is an important thing, as popular restaurants in Tokyo get exceptionally busy. Having stayed here many times now it is hard to think of a flaw in this hotel, which is run as well as any that I can think of. It is not cheap but it is really, really good.
Although we were in a room at the farthest end of the hall, it was loud and we could hear a group of people laughing and making noise at 4am for several hours. The rooms don't block sound very well. Furthermore, we could hear loud traffic and sirens throughout the night. Also wanted to select limited environment-friendly cleaning, but it was not obvious how to do so until we saw tiny cards next to the night stand. Staff were very friendly and more than happy to help though.
"First time at Grand Hyatt"
Normally, our family always stay at Park Hyatt or Palace hotel but this time we choose to try this hotel. The location is superb for family. With lots of shops and robot park for kids nearby. The service in general is so so if you compare to those at Park hyatt or Palace hotel. The only exception is the Manager(Mr.Kitano) and his staff at grand club floor that make our stay more plesant and comfortable.
"Grand but Small"
There are many things to love about this hotel. The club level offerings and staff are outstanding. The location is great. It is situated near to a number of stand out Michelin stars restaurants. Shopping is also good. And if you want to catch a movie there are theatres within walking range. The only thing lacking is the size of the rooms. They are minute. Even the suite although well endowed do not give a view to crave for. It is without doubt grand in numerous aspects except the accommodations.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM