of TripAdvisor Travelers recommend this hotel
Excellent reception, nice and friendly staff. Good facilities in the hotel. Overall, the guests are also quiet and polite. This place provides an excellent chance for a good stay in Tokyo. Concierge team is nice, friendly and helpful.
Room, location and service were all excellent. Really disappointed with the breakfast which had limited choice although the quality was good and service again was excellent. Right at Ropponggi Hills so lots of choice for lunch and dinner if you want to get out of the hotel but a very, very good steak place on site and the French Cafe does good lunch and reasonable dinner.
"Wonderful Hotel in a great location"
Having done extensive business in Japan earlier in my career, my knowledge of the Tokyo lodging choices is fairly robust. Most recently I visited Tokyo with my wife and two teen children (all of their first time). Up until now, the Park Hyatt was my go-to hotel of choice. No longer. The Grand Hyatt excel in all facets of the lodging experience, with the only exception of the room size--of which is very standard western-style fare. Everything else about the hotel excels. 1. Location: Located smack in the middle of the trendy Roppongi Hills district, it is bound by high fashion retail shops and is located adjacent to the Roppongi Hills office and retail complex. The Azabu-juban district is within walking distance as are two large subway lines (Hibiya and Oeda). All other conveniences (7-11, pharmacy and troves of local eateries--including a McDonalds) are within easy walking distances. 2. Hotel amenities: I believe there are 6 restaurants in the hotel premises ranging from Italian, Chinese to sushi and teppan yaki. Their main restaurant (French Kitchen) serves all three meals and the breakfast buffet is outstanding (also try the traditional Japanese breakfast--very elegant and delicious). The spa is incredible along with the gym and the fitness center. 3. Service---one of the best! Every facet of the customer experience is exceptional. Admittedly we are Hyatt Gold Passport members and have utilized their properties all around the world, but the Grand Hyatt Tokyo has to be one of the best!! Happy travels!
"Excellent in all aspect"
Stayed at Grand Hyatt for 3 nights on my first trip to Tokyo. Hotel's location was great, right at Ropoongi Hills, where there's easy access to everything - shopping, dinning, transportation. The hotel itself is very modern, with great facilities and amenities. I arrived on Friday night and was promptly escorted to front desk. Checking into the hotel took less than 3 minutes and my wifi device that I previously purchased and asked to be sent to the hotel was waiting for me in my room. Great. Hotel offers complimentary wifi and all the amenities you could ask for from a 5 star hotel. Of course like everywhere in Japan, the toilet itself is an experience that will make you feel you live in the stone age back at home. The shower was my favorite part of the washroom, since the water pressure was just right with ample of space to refresh oneself or relax in a large bathtub. Complimentary bath salt provided. My single king size bedroom also came with wireless iron and sturdy ironing board, 2 sets of flip flops (one largem, one small), a very comfortable and warm bath towel, plenty of towels and bathroom amenities (toothbrush, comb, single use towels, sewing kit, comb, etc), powerful hairdryer, the best instant powdered green tea, and a couple of complimentary water. The windows curtain and shade were automatic (easy to use) and all light switches were in the correct place for easy access and bright illuminations. The bed was very comfortable and it came with 4 different softness pillows. Duvet was very comfortable and the best part was that not all 3 sides were tucked into the bed, making it easy to hop in and rest. I personally hate having to lift all 3 sides of the duvet from underneath the mattress. Service was great. Starting from front desk, to the porter to room service. They provided me with plenty of complimentary water and a lot of paper (Since I was writing a lot of handwritten letters). Service was courteous and fast. On my desk, there were plenty of storage spaces, envelops, papers of all sizes, a locker (hidden inside a drawer) and a complimentary large paper take out bag, that came very handy. There are many dining options. On my first night, I dined at the teppanyaki restaurant. Food was great, service was amazing and the food was top notch. Waguy beef was simply melt in your mouth superb. Check out was fast and efficient. They helped me hail a taxi and communicated with the driver which airport and terminal I was going. Nothing short of spectacular in every aspect.
"Great location and executive level"
We traveled in December 2016 with family. The hotel is very centrally located in the More complex walking distance to subway/rail stations, as well as a large mall with Starbucks and plenty of food options. Our room was an executive suite with a bedroom, separate sitting room, and one and a half baths. The room was incredibly large by Tokyo standards, though sparsely furnished. Check-in at the executive level was friendly and professional. We had access to the lounge which provided a wonderful breakfast each day, along with snacks and beverages throughout the day (it was a bit busy in the mornings, I felt like they could've done better managing the wait for tables on some days.) The room had a wonderful view of Fuji, and we enjoyed eating there with this view each morning. I would not hesitate to recommend this hotel to anyone traveling to Tokyo with young children!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM