Grand Hyatt Tokyo is located in central Tokyo, close to Mori Art Museum, Tokyo Tower, and Tokyo Imperial Palace. Nearby points of interest also include National Diet Building and Meiji Jingu Shrine.
Recreational amenities include an indoor pool, a spa tub, a sauna, a fitness facility, and a steam room. The property's full-service health spa has massage/treatment rooms. This 5-star property has a business center and offers small meeting rooms and limo/town car service. Complimentary wireless Internet access is available in public areas. This Tokyo property has event space consisting of conference/meeting rooms and a ballroom. The property offers an airport shuttle (surcharge). Wedding services and tour/ticket assistance are available. Additional property amenities include valet parking, a concierge desk, and multilingual staff. The property has designated areas for smoking.
Beds come with premium bedding. Refrigerators, coffee/tea makers, and minibars are offered. Bathrooms feature shower/tub combinations with handheld showerheads. They also offer phones, televisions, and bidets. In addition to complimentary wireless and wired high-speed Internet access, guestrooms offer phones, CD players, and voice mail. 32-inch flat-panel televisions have satellite channels, DVD players, and pay movies. Air-conditioned rooms also include desks, complimentary bottled water, remote lighting/drapery/curtain control, and blackout drapes/curtains. A turndown service is available nightly, housekeeping is offered, and guests may request hypo-allergenic bedding. Cribs (infant beds) and rollaway beds are available on request.
of TripAdvisor Travelers recommend this hotel
"My favorite Hyatt property in Tokyo - great Club"
Roppongi Hills is a good place for shopping, but Ginza and Shibuya are better for that. If you are in for fun this is the place to be. The Hotel is pricy like hotels are in Tokyo. I loved the Club and the big room. The Club in the Regency is very dated and the food and drinks are more limited there. The Park Hyatt has no Club. If you are a Hyatt Diamond this is the best value for money.
"Really loved this place"
We stayed here for 4 weeks as a family of 4 and loved it! The service is the best I have ever encountered from the front desk, to food service, house cleaners, etc. All so friendly, professional and so nice and patient with my two kids. I was sad to leave this place after building such a nice relationship there. We were lucky to stay in one of the end suites which was a decent size and big enough for 4 of us. They spared no detail in the room and provided anything we needed that we might not have brought with us. They even let me borrow hand weights so I could continue my workouts in the room there. They provided high quality toiletries that we loved so much that we brought some home with us. Service was just impeccable. We ate many of our meals on the 10th floor at the Grand Club and I cannot say anything bad about the staff who serviced us breakfast and dinner for the 4 weeks. They got to know our family, what we wanted and really catered nicely to us. They were so good with the kids and the kids loved the people that worked there too. I love the house cleaning staff. So professional and so fast! I would leave for 30 minutes and our room would be cleaned and spotless! Not like many places we stayed at where I had to stay out of the room for hours. With 2 kids, this was so helpful as my days were unpredictable and I wasn't sure if we would get out of the room or not The ONLY negative thing I can remark is that they don't let kids under 5 in the pool which was disappointing as I had planned to spend the month giving my kids swim lessons there. When my husband arrived in the evenings from working, he would take our 5 year old to the pool area and I stayed with our 2.5 year old daughter. Another great service they provided was when we took a trip for a week away from the Tokyo area, they graciously held our big luggage back at the hotel so that we didn't have to lug it around Kyoto, Disneyland and Hakone with us that week. Such a huge help that was! After our trip was over, we stopped by to pick it up with no issues. Loved this place! I am missing it so much and highly recommend staying there especially if you have family with you.
"Mostly great, parts just good"
This hotel touts itself as a rival to its sister, the Park Hyatt Tokyo. In some ways, it does hold its own. It has a stunning pool, lots of amazing restaurants and bars in the hotel and in nearby Roppongi Hills, and the rooms are a bit more spacious than the PHT. But for a five star hotel charging north of $400 a night for a basic room, there are a few odd quirks. Platinum status went mostly unrecognized and the hallways smell of smoke and have minimal airflow, not a big deal but when your room is a long day down one of its lengthy corridors, it can leave an unpleasant smell in your nose and doesn't help in a humid town. The amenities and service are top notch, but some hotel needs better common area ventilation. The Roppongi Hills area is a bit schizophrenic, with gourmet food and shopping during the day on one block, and seedy touts selling ripoff maid Cafe covers all night just a block away. It's a fun area, especially for a younger crowd or if your plan is shopping or a crazy night in some sketchy bars. Otherwise, Ginza or Shibuya might better suit your location needs. All in all, I recommend this hotel. But don't get confused, in terms of all out luxury, unbeatable service and a way better view, the Park Hyatt is still king. There is no comparing the two.
"Preferred Park Hyatt"
This is a very nice hotel and at $500+ per night, it should be. The spa facilities are really great and where we spent most of our time :) The rooms are nice but our 7th floor room looked into/onto a parking structure or something so we had to leave the blinds closed all the time. The location is really convenient. 5min walk to the subway and tons of dining options within a short walk. All up, we definitely preferred the Park Hyatt accommodations... primarily due to the views.
The hotel itself is in a great location, but it has that early 2000 feel when you walk in - dark wood, bad lightning. The rooms have that 'old' motel feel as well, needs updating. Staff were friendly and very helpful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM