of TripAdvisor Travelers recommend this hotel
We have stayed in Park Hyatt Tokyo, Andaz Tokyo and Grand Hyatt Tokyo and felt that they are good in their own different ways. Recently we stayed in Grand Hyatt again and overall the service is as good as expected. However, we were disappointed with their room service and the eel bento they served us was such a disgrace. Will not elaborate further as my cousin has commented below.
"Wow. Thought the park hyatt was good. This is better"
We stayed at the Park Hyatt at the beginning of our holiday here in Japan and ended it at the Grand Hyatt. We stayed here 3 nights and from check in to check out it was truly memorable. We were greeted by the front desk manager who promptly took us up to the club lounge. We checked in there and were taken to our suite. Wow it was lovely and a great view of Mount Fuji. The bed and pillows were fantastic and the thread count was fab. The club lounge staff were fantastic. Here I would like to mention Erika Fox the assistant manager of the grand club, Saya and Asuka Watanabe. They looked after us in the lounge with such friendliness and professionalism. They all deserve a promotion. The pool was quiet and relaxing although I do prefer here the Park Hyatt pool. One cannot beat the view and staff here. Everything about this hotel sums up Japan for me. It's cleanliness, courteous staff, great service and fantastic food. I cannot wait to return to this hotel. It is a great location and lots of things to do. Loved every minute of it My husband doesn't say much but he was so impressed he wrote a note to the general manager commenting on his staff etc. He has only done it once before and that was at another Hyatt in Hangzhou. Thank you Grant Hyatt for making our end of our holiday so memorable. A lot of countries can look at Japan and learn many lessons from them.
"A Very Good Hotel"
Overall this is a very good hotel which is nicely located in a very upscale district in Tokyo. It is close to train station which makes it very convenient. In general, the staff are very polite like all other Japanese Hotels. Rooms are clean, tidy and quiet which makes your stay comfortable. I have tried eating in some of the restaurants in my past stays and found them to be of very good standards. This trip I tried the room service and was not satisfied with the quality of the food, especially the Unagi dish which I ordered, close to Yen 9,000 after tax and charges..it was a total disgrace.
"Great Location, Great Staff, Great Stay"
This was our first time in Tokyo so we decided to stay in the Roppongi Hills area. It has been many years since I last stayed at a Hyatt property, choosing typically to stay at Starwood properties where I'm a platinum member. I cannot find fault in any aspect of the hotels accommodations, service, food and beverage or hospitality. I believe our room was one grade up from standard which was more than adequate in size and comfort. The spa and pool was lovely and well attended. Adjacent shopping and restaurants made the hotel an ideal hub for our week in Tokyo. I would stay here again.
We thoroughly enjoyed our stay at the Grand Hyatt. The staff was extremely accommodating throughout our stay and our hotel room was impeccably clean! The hotel is near the Moro Museum and walking distance to the Roppongi Station. I would definitely recommend this hotel to anyone visiting Tokyo.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM