"Highly recommended -in the financial district Pudong"
The hotel is ideal for a stay in the financial district and about a 10 min walk to the famous Oriental tower and all the high rise buildings. You get a great view over the river to the Bund. The rooms as you would expect are fine and clean and the free wifi in room works. The bus tours operate near the tower so if you want to take a hop on hop off again quite convenient. In all a good hotel.
"Best hotel in area with the best price"
Highly recommended hotel, their service is superb especially the concierge department, budget wise for a five star hotel in bund area, the breakfast is good, not the best but meet five star standard. Good choice for a five star hotel in bund area.
"Gorgeous hotel, lovely staff"
We stayed at the Kempinski for New Year's Eve and joined the celebrations in their 30th floor bar. Staff waived the rules to feed one of our group a snack (food service wasn't due for a couple of hours) and were very attentive throughout. The only gripe I have was that the music was a little too low key until after midnight. Room was large and very comfortable. No complaints there.
"Below Expectation - Scenic pool is close til 25th Jan 2017! No communication from hotel prior to our stay"
Don't come before 25th January 2017 We purposely moved from Langham hotel where we spent 4 nights to Grand Kempinski Hotel mainly because we wanted to try your scenic pool. When we arrived, the pool was closed due to renovation, and won't be opening again until 25th Jan. No information prior to our arrival. No communication was announced on your homepage Nor when we made a booking. We actually did call and asked about the pool on 25 December when we were doing research on which hotel to stay, no one informed us that the pool will be closed. We were very disappointed as the pool was our main reason of coming and we expected 5 stars Hotel to always communicate clearly on all channels so the guests have right expectation towards their stay. On top of that, we called and asked for the bamboo charcoal pillow, which is listed on pillow list and were told it was out of stock, we asked for memory foam pillow, also out of stock. Also, no concierge when I arrived at 11PM - had to get all our luggages out of the cab our self. Not a good way to start 2017 for us and definitely not the memory of Kempinski hotel I used to enjoy.
"Very nice Christmas stay"
We enjoyed our stay during Christmas! Excellent Service, very good breakfast, excellent location with top view and sometimes even good weather could be experienced! Unfortunately, the Swimming pool and the Sauna were closed at the same time for maintenance!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM