"An excellent option in Shanghai"
I spent one night at the Grand Kempinski Hotel Shanghai in October 2016 on a business trip. I usually stay at the Pudong Shangri-La in Shanghai but I can say that the Grand Kempinski Hotel Shanghai compares favorably with the Shangri-La, with one exception, the buffet which at the Pudong Shangri-La - like in other hotels of the chain - is really exceptional. My room was on the Executive Floor on the 28th floor with a fantastic view over the Yangtze river. It was spacious, clean, comfortable with a relatively large and well-equipped bathroom. Service on the Executive Floor was extremely courteous and efficient. The person I dealt with had a very good English level which is notable in China. Leaving the hotel quite early I ordered breakfast in the room. The Executive Floor reception called to remind me that breakfast was included in the rate and check if I still wanted breakfast. I found the attention quite professional. I had not the opportunity to try the hotel restaurants with the exception of the buffet in the lobby. Although I have no serious complaint about it there was also nothing remarkable about it. Management should pay attention to this and bring food variety and quality closer to the standard of the rest of hotel services. I definitely consider the Grand Kempinski Hotel Shanghai as an excellent option for a business trip in Shanghai.
"Convenient hotel, service and English needs an upgrade"
Stayed for 6 nights in this grand hotel in Pudong for business reasons. Preparing family for moving to Shanghai in september. In august you will find mainly Chinese families in Kempinski visiting Disney park. This gives a strange hustle and bustle to the business hotel. + breakfast : wide range of products, little overcrowded + rooms: spacious, view, well equipped bathroom + gym : top floor, small but great view - - lost and found: forgot my white skirt in the hotel, luckily housekeeping gave it to reception, when I opened the package back home there was a white shirt inside. After phoning reception that I got the wrong item, they said "well shirt and skirt sounds familiar, so that might explain the mistake" and the conversation ended. This is an absolute NO GO for trained staff members of a luxury hotel group. Really disappointed.
"Best hotel in Shanghai"
This hotel is a great one, they have anything you need. The service is amazing anything you need they will help you with from printing out the address you need which shows you how far you are from you destination by miles and time so you don't get ripped off by local taxis. Anything you need they will do happily with a smile and no problems. The hotel managers are very active making sure everything is working great and that you get anything you need, truly they are amazing. One of the most important thing here is that everybody speaks English you will not have any problems or get frustrated by starting to open Google translate. The facilities are amazing. They have a pool on the 30th floor with 2 Jacuzzis overlooking the river and city. They also have another amazing private spa which overlooks another amazing view. They have an amazing executive lounge on the 28th floor great view great service as usual. The food is amazing you have everything you need in the meals. To summarize this is a great hotel great service great people I have enjoyed and still enjoying. FYI this is my second time back here just amazing.
I was few times stayed at the hotel and always enjoyed. Very good location that close to The Oriental Pearl Tower and beside by the Yangtze river. Very comfortable room with river view and the Pearl Tower view, great service and staff are nice and friendly. Very much enjoyed the breakfast and afternoon tea in the executive lounge on 28 floor and special thanks to the manager of the lounge, Ms Judith for her excellent service and kindness.
I visited my friend for a couple of days in Shanghai. Since it was my first time in Shanghai, i wanted to stay close to those impressive towers. Regarding the price range that was offer I decided to go to the Grand Kempinski and obviously I did the right choice ! Super well located, the room was large and bright with view over the river !! The hotel staff treated super well . Bonus for the sport addict their gym club and swimming pool is just amazing Recommend to everyone
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM