"Very Good As Usual"
I stay here whenever in Shanghai as our offices are close by. It's a very nice hotel with an excellent service staffs. Usually hotel very busy breakfast buffet. I don't tend to eat here in the evenings as you can get better and cheaper close by. It has absolutely everything you need for a business trip and always friendly and helpful staff.
"Good location and comfortable "
Very good overall stay. Rooms and lobby are nice however food and beverage was underwhelming. Staff were lovely and eager to please. I'd stay again. Location to the convention center was perfect, a less than 10 minute enjoyable stroll.
"Excellent hotel and staff"
just went to Grand Kemoinski Shanghai for conference. It is an excellent hotel with very good service. The staff Amber is very nice, helpful and professional. Highly recommend this hotel. Enjoy every moment during the stay.
Paid for executive nights but wasn't able to enjoy executive benefits. The amenities in the room were provided as per standard room, reception registered me as an upgraded executive instead of paid executive which resulted issues when having breakfast at executive lounge and asking for fruit plate. Parcel delivery service dropped Tried collecting my parcels but was asked to wait in room instead. After 2 hours, I have decided to head down to collect it again. The counter was empty (no guests), I wonder what was the delay' Poor television connectivity/resolution. Technician waited along the corridors and only came into the room when guest left to collect parcels. Was surprised with the uninvited visitor but technician claimed he was knocking outside the door. That was totally untrue as I recognized him standing along the corridor and only walked towards my room direction when he saw me headed to the lift. He left immediately when I entered the room. I did not turned on the Do not Disturb mode as I was expecting someone to check. so I am taken by surprise with his explanation when I asked him. That experience doesn't really gives me comfort. Not a big issue but isn't really comfortable. This is not my first time staying in this hotel. I have experienced good services but it is a pity that the service is inconsistent and this trip is unexpectedly disappointing.
"Great hotel but breakfast is a mess"
This is a great hotel with amazing rooms however breakfast is a mess. The area is too small and there doesn't seem to be enough space for all the people or enough people to serve everyone. For this reason I probably wouldn't go back which is a shame because everything else is wonderful
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM