Eileen Tan assisted me with all my requirements. Her services were very excellent & professional. Good room and Location. The hotel is also excellent and welcoming. The rooms are spacious and very clean.
"Grand luxurious hotel but lacks the 5 star"
Upon entrance the hotel stood grand and promising it has all the hardware that deserves the 5 star but unfortunately it lacks the 5 star service. Throughout arrival and check in and to the room not a single bell boy is to be seen helping with the luggages . We arrived late midnight and ordered supper at a 5 star price and were shocked at the atrocious food ! The Yong Chow fried rice came without a single garnishing and ONLY consists of long overdue frozen peas and corns and the soup noodle came with just plain noodles tasting like boric acid and MSG laden broth . Extremely disappointed in the In Room Dining
"Loved this hotel and would recommend because the General Manager Mr. Hollweg treated us as ......"
Loved this hotel and would recommend because the General Manager Mr. Hollweg treated us as special guest taking us to the 30th floor and pulling out all the stops with a fantastic view, very delicious food, and a lovely conversation- thanks goes out to the GM Mr. Hollweg!
"Very warm welcome."
My room had a fantastic view. The room was very comfortable, the bed was a dream for my tired bones. Breakfast was excellent and generous. The hotel is at a walking distance of most of my business meetings. I will come back for sure to enjoy Shanghai in a very nice way.
"Business trip a success - thanks Kempinski"
A short, yet memorable stay in the Kempinksi. I was only in Shanghai for 2 days on business. I took the Maglev train from the airport...a must...then taxi to the hotel. One needs to be patient, lots of traffic in Shanghai. I wish it could have been longer at this hotel. The first thing that springs to mind is the service and helpfulness of the Ladies in Red - Fiona, Amber are amongst the many who were so helpful. It is not easy to order a taxi, give directions and then make sure you get there. The Ladies in Red were always making sure I could find my way back to the hotel with directions in Chinese! The location is good, the breakfast buffet is great and the evening buffet....well that is in a league all by itself! A huge thank you to the Kempinski team, should I come back I will defenitely stay there again! You made me feel welcome, safe and more than just a guest!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM