of TripAdvisor Travelers recommend this hotel
"a toss up"
This hotel is ok, the rooms are clean, and all around nice. The neighborhood is ok, yet lacks those small places nearby to grab food or drinks. The only problem I had there was with the Manager, he over charged me on the confirmed price which I received from Agoda...a whopping 170 RMB too much. I did get reimbursed from Agoda but this guy was very unhelpful and unpleasant to me. I think there are more places to stay in Beijing that might offer more for the traveler.
"great place to stay in Beijing"
The Grand Mercure Beijing Central is a very good hotel. Outside it looks a bit lacklustre and the signage is poor and it is hard to find, even for my Beijinger guide who dropped me off. But inside is fine. Overall the service staff were very good and friendly, the rooms were clean, comfy and well maintained. Breakfast was good. Bar, swimming pool and hot tub were great. Location is excellent - close to some of the major attractions and to Xidan shops with an excellent food court. Across the road is the airport shuttle - 24 Yuan - runs every 30 minutes, clean and efficient. Just allow an extra hour to get to airport as the traffic is horrendous! Improvement - More English speakers at the front desk and better check out process that doesn't allow other inconsiderate customers to push in front because they speak the language!
"Dilapidated building; needs complete refurbishment"
I am currently staying at the hotel - 19026 Oct 2016. Hotel is extremely tired and falling apart. Not deserving of the Grand Mercure brand - below Novotel at best. Hotel reeks of smoke. Fitness centre is severely below par - all three treadmills have slipping tracks, which are extremely dangerous. The decently sized pool smells. Room sizes are adequate but bathroom facilities in urgent need of repair - broken shower head, poor flushing toilet. General sense of decay. Best feature of the hotel is the location - sandwiched between two subway stations - Line 1 and 2 (with 4 passing through), very near Tiananmen Square. Nonetheless, the hotel needs to be knocked down. Another interesting feature - there is a doorman, but when the taxi pulls up with your luggage, he simply stares at you while you are unloading your luggage and hauling it into the hotel. He even let me walk into the door without any assistance. Beyond bad.
Really bad experience here. We arrived at midnight from a delayed flight and the service man at the desk complained that there was no sign of the reservation despite us showing him the booking reference. Got into the room after a lot of trouble and ordered room service, which took double the amount of time they said it would. Food is terrible. Ate at the lobby bar and food was unpleasant and the drinks are worse. The coffee had alcohol in it, despite the menu not stating it. Night after we ordered mojitos which tasted more like toothpaste and we were forced to complain. Rooms were smokey, carpet was dirty, curtains falling off the walls. Do yourselves a favour and find somewhere else to stay!
"Attempting to be good"
This is a 4 star hotel by. And and they do try but are let down by a few points and for me it's a management issue. The place must have been good previously and I suspect it's been another brand name hotel before being downgraded. The room was spacious and the water in the shower was hot. In October the air con was. It operation only a fan through the air con. The furniture apart from the bed is tired. That said the bed is comfortable and we slept well. Communication with the staff is hard. Only the person checking us in could speak English. I understand we are in China however some form of communication is needed. I may look at the Novotel in lieu of the Grand Mercure in the future which disappoints me as I really wanted to like this hotel, I did however I did not feel it meets standards. It can improve with better communication.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM