of TripAdvisor Travelers recommend this hotel
This was our first hotel on our tour around China and it was the best we stayed in. Our room and bathroom were large and had everything we needed. Our bed was turned down each night and bottles of complimentary water were replenished. The breakfast was excellent, a fantastic choice and I particularly liked the freshly cooked omelettes. The coffee was excellent and served with a smile by our waitress. We ate in the hotel the first night as we were so exhausted after the long flight. Although it was expensive the food and service were so good that we felt it had been worth it. There are restaurants in the mall next door which we went to on our next two evenings. The hotel pool was excellent and probably the largest hotel pool I've ever seen. A good hotel all round and I recommend it.
"Excellent service, central location"
This hotel is based in the Financial district, however we were staying as tourists. We chose The Grand Millenium partially due to excellent reviews and also because of facilities including fantastic indoor pool and spa. We didn't eat at the hotel, so can't comment on the food, however our experience was one of great service, nothing was ever too much for the staff. It was surreal sitting in a very deep bath/tub looking out over the huge buildings surrounding the hotel ! The rooms were cleaned to a high standard, the bed was huge and the pillows were just what we needed after a day's sight seeing. The staff outside the hotel organising taxis were just so helpful, despite little or no English. We had great fun using our Chinese phone app to convey where we wanted to go or what we wanted to do. If we every visited Beijing again, we would definately choose this hotel again.
"Not so good"
Ok, this is interesting. On the website the hotel looks very nice. It is. But there are many issues. First of all – when I arrived apparently there was an international congress going on with all kind of world leaders. Many people stayed at the hotel also. It means your taxi driver was not allowed to drive up on the driveway. The traffic guy shouted to stay out and get out on the street. Not a very nice welcome. Other staff members were watching and thought this was also correct behaviour. So far for a welcome. Checking-in. Probably Chinese habit, but the staff members seemed very nervous and spoke bad English. Because of that you need to ask them to repeat every thing 2 or 3 times. This is not necessary. Room was OK. Nice and clean. Second problem. The police who was all over in the block thought it was necessary to show its presence and for 3 days in a row from 8 to 6 they sounded a siren. Eventually you ignore it, but do they really think this contributes to security' It was extremely annoying. Third problem – the hotel has a very nice menu. But since all these foreign politicians are here they menu was cut into a single piece of paper. You can order pasta, some chicken or soup. Would have appreciated knowing this before and would have definitely stayed at another hotel. Breakfast is disaster. Only unexperienced staff. Very nervous. Jumping around for no reason and again – acting so nervous that they are annoying. They only speak 1 word English, but they want to be helpful. But because they do not speak English you are always misunderstood. Ordering an omelette without any other ingredients is a task on its own. The chef does not understand you just want an omelette without any cheese or peppers. They automatically assume you want something else. You need to explain by hands what you want. One chef asks you something. You answer. And they walk away. Second chef comes and asks you the same. When you take the last bite, staff is instructed to pull the plate under your nose. Very annoying. But there is no way you can order something else, so after two days I let them do it. Security was very high. Scanners throughout. Even if you took 20 seconds of air at the entrance you should go through the whole procedure again. Again – wished I knew this before and would have stayed somewhere else.
This is by far the best place to stay in beijing. Staff. Location. Accomodation. Also the best. The entire place. The gym is excellent. Also the executive lounge staff. Ms Gina. Ms Cinderella and ms teresa ate the best in china!!
Before I start this review just some general feedback to my fellow contributors. It amazes me that people post how terrible the hotel staff command of English is (this on a number of hotel reviews at various hotels across Beijing). Firstly it's not s English speaking country. I don't see Chinese people reviewing how bad the Chinese was in the UK/US!! Ok rant over. This is a great hotel with excellent facilities. Got a great deal on bookings.com for our 3 night stay. Rooms spacious, modern and comfortable. Only two complaints would be the aircon doesn't go very cold so room can be a bit stuffy and my room was over the Havana club which was very noisy one night. The gym/pool facilities were incredible. If you haven't got breakfast included and don't want to pay £23 per day go to the mall right next to the hotel - there is s fantastic bakery there and great coffee. The metro is right next to the hotel as well so all in all a very convenient place to stay!! Pictures of a superior room on the 6th floor.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM