of TripAdvisor Travelers recommend this hotel
"Overall a very nice Adults Only Resort"
Just returned from Cancun this week. We stayed at the Grand Oasis Sens, because it is an adults only hotel. It is an older building but very well maintained. My only complaints are; Although you are told that there are only 2 restaurants that require reservations, with the exception of the buffet restaurant and pool burgers/ fast food, if restaurants are full, they will put you in a waiting list or tell you to return early the following day' We stayed in the ninth floor and the osean view was spectacular. The shows were great, however the food choices are limited. We did go to the Benazuza restaurant (got reservations 2 days before), which has a fascinating way of playing with your censes and taste, the service was extraordinary. We love seafood, but had to go to another Oasis which is in close proximity (Pyramid), thy have a larger variety of foods and faster service. The staff at Sens was generally helpful and cordial. There is a fenced pool and hot tub area where topples is allowed. As for the beach, it is very nice but while we were there guess were not allowed to venture into the waves due to undercurrents. Everyone hated the life guard who kept people out of waters that exceeded nee deep. I spoke with him for a while and he told me that there have been 2 drownings, people who defied his warnings. I could tell that he was very concerned over the safety of guess. At the beach, they need more lounge chairs, by noon, they are all taken. Overall, this is a very nice resort for adults.
"Enjoyable with some improvements needed"
This trip was a girls getaway celebrating a special birthday. Depending on what package you purchase depends on what services your offered. The grand plus package which is what we purchased offered a VIP check in but not check out. The staff were very friendly and accommodating. The room was clean and comfortable. Although we didn't get a ocean view room there was a large window that opened letting in fresh air and the opportunity to see the views. Housekeeping could have been more consistent. Some days the room was cleaned by 11 am and other ladies around 3pm. Some days we had toilet paper and some days not. We would have to ask the housekeeper in the hall for what we needed. The entertainment and amenities are geared towards adults. It is a beautiful location and resort. The restaurants were ok. The buffet offered a variety of options. The pool grill, Italian eatery and buffet were the best. The other experience styled offerings were disappointing. The coffee bar was amazing! The spa offered great packages and deals. Consider the upgrade for premium drinks and more food options. For the price and making the best of it the trip was great.
Everything was great, was even switched to a better room at last minute due to the view. We wanted an ocean view and not the lagoon, and the staff did it no problem. All staff was super friendly, the entertainment staff was superb! Always getting the guest on their feet and dancing! Betsabeth and her entire crew of entertainers did an amazing job. No complaints that is for sure! Great for all inclusive resort!
"GREAT TIME, GREAT STAFF, GREAT WEATHER, GREAT ROOM"
We had a great time... got the perfect room with the perfect view, the staff was wonderful to us at every turn (although we tipped generously, and would advise you to do the same, they work hard, an all inclusive doesn't ACTUALLY include tips to these hard working people), and the restaurant experiences were almost ALL lovely. Highly recommend the extra expense for Benazuza dinner (and definitely try the Benazuza breakfast, no charge for that one), and also Black Hole. You need reservations for these two venues, so book those reservations immediately upon arriving, as they're booked in advance by about 5 days). Both delicious, high end experiences. Otherwise, the breakfast buffet is good, lots of selection, food is fresh, and the other restaurants did not leave us feeling hungry or disappointed. Great pools, not heated unfortunately so a little chilly. We went in January when the ocean is raging so weren't really able to enjoy it, the lifeguard kept chasing everyone out for their own safety (strong currents). Loved the adults only environment too (we weren't up for listening to screaming kids and it was lovely and peaceful except during special events at the pool, but that's okay). Otherwise, a high recommend.
"First All Inclusive Vacation"
Hotel was ok. Buffet was terrible. Other eating options were limited, especially breakfast. Rooms were lacking in drawer space. Only 2 drawers which didn't open easily. Room was cleaned daily but floors were not swept. Wind noise from window was so loud were not able to sleep. Concierge was worthless. Many level to hotel. The fact that there are so many steps should be mentioned in hotel description. Hard to navigate for older patrons. I'm not sorry I went but I will not go there again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM