of TripAdvisor Travelers recommend this hotel
"I would not recommend this hotel to anyone"
This hotel in my experience was only a 3 star hotel. Rooms were not very clean. Bathroom was not clean. In the morning there were tiny bugs on the counter where the coffee machine sits. Coffee was gross. The view was spectacular. Long lineups for restaurants and not all restaurants were inclusive. Many stairs and not many elevators. For a hotel that advertises as all inclusive was far from it. We as Canadians could not even get Canadian whiskey. Not only was it not included in the all inclusive we couldn't buy it even though they had it there. It was only for VIPs. If you wanted a lounge chair by the pool or the beach you had to go claim it by 5 am.
We just got back from Cancun and stayed at the Grand Oasis Sens. We were totally disappointed. Our shower broke, the rooms were nice but they were missing seating areas and a nice stable table to eat. The table they had was so a plastic cheap table they could barely hold the breakfast tray. The floors around the pools were never cleaned. In the upper level pool you would walk on cigarette butts as people would dispose their cigarettes on the floor. There was a lack of umbrellas, lounging chairs (you had to get up at 6 am to hold chairs around the pool otherwise you would not get one), bathrooms around the pool. Also the air conditioner in our room did not work at all. The trip was not cheap by any means, we have stayed at 5 star resorts that totally puts this one to shame. We could not eat at any of the restaurants as they were all reserved by people way ahead of time. They were booked even before we got there. If you pay that kind of money you would think you could eat wherever you want and whenever you want. We also did not appreciate the almost naked topless people walking around everywhere even outside the designated areas. I will give this resort at 2 and I am being way to nice. I would not recommend this resort to anyone.
Our kids got us an all-inclusive stay at this resort for our 40th wedding anniversary. We had never taken such a vacation before, so we were a bit apprehensive. However, we had a great time. The ocean view was beautiful, the food and drink were plentiful and tasty, and every staff member we encountered bent over backwards to make sure our stay was perfect. We were particularly impressed with assistant manager Valentina, who contacted us several times during our stay to ensure everything was going well. We will probably never take such a trip again, but if we do, we would love to return to the Grand Oasis Sens.
"Cheap Adult Only Hotel"
The rooms a/c did not work very well so it was very hot. The only places that had a/c was in the check-in counter. Tried to get reservations at the 2 restaurants and the only time that was available was after we were going to be gone. I tried to email the hotel 1 week before my trip to try to get a reservation and there was no response. Not enough beach chairs and if there was any left, they were dirty and sticky. The staff was very friendly. The food took a long time. Couldn't order food and bring it to the pool or beach. Found 2 cockroaches in the room.
"Great Time "
The price was definitely right for this trip. I found the food at every restaurant was great. Although I didn't make it to the Sakura and sushi bar and Benazuza. Only because I don't like seafood. We tried samples of Benazuza food at a Blind taste test at The Black Hole which is a One of a kind experience. Benazuza was an extra cost. But we chose to pay for Dinner on the beach instead and that was well worth it. We had the steak. Delicious! All the other restaurants were great. Most restaurants are made to order so the're hot. There are Buffets in the morning and supper. Both are very good. Peak eating times there are line ups or go when they open. You can book Benazuza and Black hole in advance. The specialty restaurants you might have to go about 45 minutes before. There are no servers so you have to go see one of the 4 Bartenders on sight. I didnt do the upgrade or you would get one more. I'm patient. There are not a lot of lounges so find someone who can wake up early. Beautiful Beach. Loved the free 11 pm thursday night Pirate ship party all inclusive cruise Book early. 21 and older resort. Movie wise I would rate the atmosphere PG 16 but not rated X. Unfortunately if you don't like stairs. There are many throughout the resort. We probably had one of the older rooms on 3rd but large nontheless. Our Housekeeper Myrana kept our room clean and stocked everyday . Bartender Cisco Excellente. Entertainment staff nonstop smiling and some do double duty. Lastly don't forget to tip once and awhile they deserve it.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM