of TripAdvisor Travelers recommend this hotel
Great restaurant and fantastic staff at The Box, food was delicious especially the blackened shrimp. Guys did a great job hosting and waiting. Louis, Antonio, and the Mistro know how to bring it on. Thanks for the birthday cake was scrumptious. Until next time take care and God bless.
"Nice place, but needs transparacy.. 3 star rating, but barely.."
On day one, I was thinking we made a big mistake. This would have been a two star rating, but there were a couple of positives that lifted it to a three. First, they do not tell you anywhere that you must make reservations to pretty much all the restaurants. If you get there in the afternoon on day one, you are out of luck. Second, men should take long pants and covered shoes (no sneakers). Again, they do not tell you about any dress code up front or on line. This was VERY frustrating. SO, now you find out that you are limited on the places you can eat, and if you can get in, you better have pants and shoes. The first night sueprises pretty much put a damper on what should be paradise. IF they could just be honest and state all the restriction and the part of having to make reservations, there would not have been any issues. The good stuff - the staff was attentive. Not as much as other resorts in Canun, but there are a few notables. Daniel at the lobby bar was great. He helped out with a few things... even scrambled to find me a cigar cutter and lighter.. Gracias Daniel.. Eres a toda madre. Had dinner at the italian restaurant the first night.... This was my frustration night... but Eladio was very attentive and pleasant. His great attitude saved the night... (and my gorgeous wife... no, no pictures will be attached). Get to know the lifeguard. I dont have his name, but he was a joy to talk to and learn from. He, too, saved the trip. One good thing was the very private pool in the balcony. So, after not having the right shoes, and pants, or reservations, we ventured off of the resort for a few meals. They were great! Everyone else did a fine job. I know it says tips are included, but please tip the staff well. they are working hard for you. I am not sure if i will return as i am not used to having so many restrictions or a waiter at the beach.... maybe if i am looking for a bargain.. other than that, i will go to my #1 place in cancun. No restrictions, they are up front about dress code, and we get pampered waay more.
"Beach is amazing "
Hotel is older. Food is ok. Not a lot of night life. The room was wonderful. The beach was amazing! They also have sister resorts that the hotel will shuttle you for free. You can not check in early. This is a self serve place.
"Needs Improvement - great customer service."
My husband and I stayed in this resort in July. The check in was quick because we got in past midnight but that was not other people's experience. Samantha, in the VIP area went above and beyond to help us make reservations to all the restaurants and gave us a quick intro to the resort. Our room was decent and good size but it is in dire need of newer furniture and amenities (coffee maker, faucet, doorknob, etc.) The AC worked most of the time. Unlike most guest, we were able to make reservations at all the restaurants: The Benasusa, The Black Hole, The Box, and the Japanese/Mexican. The food was exceptionally great at the Benasusa and the Black Hole. The resort is in need of upgrades - there were broken handrails, stairways, doorknobs, toilets, chairs, etc. The daily cleaning was extremely basic and they would take dirty dishes and/ glasses from our room. All in all, it was an OK experience. The customer service was good from most of the employees we dealt with. This resort advertises itself as being upscale but it is not in that category - I suggest get it at a discounted rate so that you get your money's worth.
"Our second visit, and what a difference a year makes...not a good one"
Our second visit to Oasis Sens, and in 2015 we were very happy with service and hotel. This was a group trip and we booked 5 rooms. 2 of the 5 rooms were unacceptable, as it is very obvious that standard maintenance in the hotel has declined. One of our rooms had a significant water leak directly over the toilet, it appeared you could take a shower while sitting there. The hotel refused to change the room until the next day then would not give the new room to us until 6 pm. The bathroom was unusable and the girls in that room had to use ours to shower and use the bathroom for 24 hours. No refund was offered. We were offered VIP bracelets, however the only perk that offered was a bar that was never staffed. Last year, the activity kids really made the trip for us, lots of fun games by the pool and interaction. This year there were hardly any actiivites, we had to start water volleyball on our own with other guests, and create our own activities. Disappointing. We were there for 4 nights, however, we could not get a reservation at the black hole at all, because all 4 nights were booked before we even got there. We offered to pay for a second seating for our group, but they refused to accommodate that. In comparison to our last visit in 2015, we were extremely disappointed, and will find a new hotel for this years trip to Cancun.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM