of TripAdvisor Travelers recommend this hotel
We just came home from a week at the Grand Oasis Sens. We are LHVC members so we were in the upgraded rooms with the ocean view and beautiful deck. First 3 days were were on the 5th floor but we moved to the 9th floor in the Sian Kaan building which was much better due to multiple issues and. Room 854 amazing with a gorgeous view! Was disappointed the Sushi bar and ice cream were closed...but we had OUTSTANDING service from several people I am happy to mention. Our concierge Joaquin very helpful with our check in. Alejandro makes fabulous drinks and is so attentive. Lizette at the beach took great care of my husband and I with drinks, great food and always made sure we were comfortable. Ignacio makes the BEST omletes and was always smiling no matter how busy he was. Roberto at Coba had 2 special breakfasts for us....a birthday cake AND chiliquilies made to order and enchiladas for my husband on our last day...Really made it special for us! One server and his manager really went above and beyond for us from the first day until our departure...Onell and Jaime from the Mexican restaurant!! Onell remembered our names and room numbers from day 1! Jaime and Onell had 2 special dinners and desserts...one on my birthday and our last night...unbelievable menu special for us. We found ourselves coming daily just to see Jaime and enjoy the food and margaritas... Benazuza and Sakura Sunset also very good food. In addition to the outstanding food and service the pools were great as was the white sand beach. Loved participating in the turtle release into the ocean! What an awesome experience!! All under a full moon... Special thanks to Christina in the VIP area for getting our rooms switched..thank you! Met great people and were treated so well by everyone..."it's my pleasure" they all said. Oh...thank you LHVC also for the stretch limo back to the airport. A perfect ending for a perfect birthday vacation! Thank you Walter and Cindy..
"Day pass visitor"
Well as of now i would give it a 2 star as the check in is horrible they are so slow at the front desk , if this was in canada this hotel would be empty they really need to streamline there check in process, it has taken over 30 minutes this is bad but will update this review after we get to the beach area if we ever do
"Exceeded my expectation!"
I can't express enough how much I loved this hotel! I just returned home literally an hour ago! The staff was great, the property was clean, the room was beautiful, the air was nice and cool inside the room making sleeping good, the bed was comfortable, the pools were great and beach activities were convenient, the food & beverages/cocktails were good, the location perfect, my massage was amazing, but BEST of all was the view! This view from every corner of the lobby and my patio door in my room. I would HIGHLY recommend this property to friends & family, and I can't wait to go back someday.
"Not a place for Foodies! "
This place has the potential to be great but fails because the food is not good and much of the common areas are not air-conditioned. The location is great, the beach is beautiful, and the pools are all very nice. Check in was very slow, for reasons unknown. Even though they had my reservation, they insisted that I must either print or email them my reservation documents. I had them electronically on my phone, but had to pay for Wi-Fi connection in order to retrieve them. There is no free Wi-Fi anywhere in the resort. This was frustrating Purchase of Wi-Fi is not guaranteed to work in your room however, we were able to use it in our room. We booked a Gardenview room but paid the extra to upgrade to an ocean view with a balcony and the view was well worth the upgrade cost. Our room was clean and comfortable. Our maid did a great job every day. Our biggest complaint was that the food was barely mediocre and the restaurants were all hot. We ended up going out to dinner two nights out of our four night stay. Again, beach, pools and grounds are amazing. I doubt that I would stay here again nor would I recommend it
"Hotel is beautiful."
We loved the hotel. The beach is superb. Pros: we stayed in 779 which has a panoramic view. Plunge pool on the private deck and for this room, is totally private. Room was spotless. Bed very comfortable. Schillabar Restaurant is awesome. Moonlight Italian Restaurant is a highlight. Elevator is FAST...that's nice. Huge pool so never crowded. Beach is pristine and plenty of room. Sian Ka'an Restaurant and Bar for lunch! Live piano music in the lobby every evening...don't miss it. Some of pianists are amazing! Cons: You cannot sit on your deck and look at the view because the plants are too high. All you can see is your plants. The decking had nails sticking up. Be careful. The buffet is only open for breakfast, which we found puzzling. Hippie Chic grill is not very good. Pool water was too warm, felt like a bath. Drinks are very watered down except in the Sian Ka'an bar. Entertainment was not great, which is not really a big deal for us, we are beach vacationers anyway. The all inclusive fee is exhorbitant and mandatory. All the staff expects and even asks for tips, we are not used to this in an all inclusive club. This is an adults only resort, be prepared to see a lot of skin (topless is allowed at the pool and on the beach) as well as a lot of PDA+. The resort rents space to vacation package sellers, don't get yourself fooled into going to breakfast with them. Its only a sales pitch. DO ride the bus to town or the Grand Oasis to see the evening shows ($1 pp) We would go again, because the resort itself, while older, is beautiful and smaller than some of the mega resorts.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM