of TripAdvisor Travelers recommend this hotel
We have stayed at the Oasis Sens twice. Both times we had issues with our air conditioning. Although each time they immediately fixed the problem. We also had a little issue with water leaking into the room (829) when it rained. Once again, they took care of the problem immediately. The staff here is very polite and friendly. The overall setting is fabulous. Even though the place is somewhat dated we loved our visit both times.
"CONSIDER THIS A PSA-PUBLIC SERVICE ANNOUNCEMENT"
CONSIDER THIS A PSA-PUBLIC SERVICE ANNOUNCEMENT. Let's start with the old cliche, if I could score less, I would. This place is a trap. This was my first all inclusive resort experience and it's nothing like what's advertised. I don't like to complain, I don't like to cause any waves, although after this experience and after speaking with several other guests, I found many of them with a mutual feeling. As a grand plus guest, I didn't receive half of the stated amenities. You can complain all you want, nothing will be done. It's a package you can't get out of. Read the fine print. The AC never worked. Another guest's AC froze and flooded out her room with the ceiling about to cave in. (Rm 225 4/27) Most of the shared areas are not air conditioned. I didn't receive a room with a plunge pool. Didn't get my own beach area. Not even a robe, did get slippers though, one pair for 2 guests. The rooms are definitely outdated with malfunctioning fixtures that either work, have shorts that you can hear shorting out all night long, or don't work at all. The best description of their food is that it's frozen & americanized. The pastries for sure fit that description. The buffet only has a limited selection of food. The omelette is the one that had a semblance of decency. The good restaurants, you have to book way in advance (so much for being all inclusive). The other semi-decent restaurants don't require a reservation; however when you speak to the host to be seated, she will clearly recommend that you show up by 4 to reserve your 8pm seating, which does not make sense to me. In my world, that's making a reservation. A newlywed learned that their first night. (4/26 Schillabar) The wife was in tears, she wanted a nice dinner on their honeymoon. Was politely turned down and educated on being there by 4pm to reserve their 8pm seating. It was really sweet that James and his wife, a couple that had previously eaten there gave up their table for the newlyweds. In talking to this couple and thanking them for their kindness, I learned more of an all inclusive resort and how this was definitely not a good representation of an all inclusive stay. I had no idea, since this is my first experience. I'm a novice at this and by no means have the funds to afford this on a regular basis. Therefore, the reluctance to complain on what was actually due to me until I realized I was really given a horrendous experience. This was my lst evening's stay, so my only option is to give a realistic review of my stay. The service is horrific. One day they can put a table together to accommodate 5 people, the next day it's an issue and you just have to grab an extra chair and the 5th needs to be squeezed into a table for 4. One waiter took close to an hour to get me 2 tacos and forget that I ordered a shrimp cocktail and another friend ordered a ceviche he never received. (4/22 Muerdeme Mucho) When I asked for more napkins, it was an eye roll reaction and i never got them. The evening of the newlywed encounter, I reluctantly venture to Muerdeme Mucho. Reluctant because of the previous service i had received. I ask for a table for 4, the host tells me there aren't any tables available. I can clearly see there is one table obviously reserved for a couple and 2 other tables that needed to be cleaned. I don't argue about it, I simply tell him I'll wait. Remember, I had just come to the realization that this was far from the experience I was owed. You can see the aggravation that he needed to clean the table. And so he did. He sits me and tells me Lupita has offered to take care of you. Offered, as if it was a bother. I have to say, I was extremely pleased with her. She was awesome. There were only 3 service personnel that did a great job, Luipita (Muerdeme Mucho 4/26) Carlos, and Jose (Maki Taco and Caba). You can tell they did a great job, not because of training, not because they were proud to represent the hotel staff, but because it was innate in their nature and personality. The type of personality they portray in their prideful work. Remember, it's a package you already paid for. They got your money so you're f*&^#d. Your travel agency can't do much, they have to discuss it w/ the resort and it's ultimately up to the resort themselves. Parking is another issue, do not bother getting a rental car. We were blocked in multiple times and by one of their employees who had to be called to move their vehicle. Even on the last day of my stay, as I'm trying to get to the airport, we were blocked in. The security personnel started questioning us on how many were staying in the hotel and she only showed 2. Remember I had just checked out. Of course she was only going to show 2. It was as if they were not going to move the vehicle until we paid for an additional person. Luckily she walked off, at this point I was ready to be jailed. Yes, another thing. Any visiting guests have to obtain a 66.00 day pass for every day they visit before they are allowed on the premises. Definitely read the fine print and between the lines. Everything shuts down by 10pm including beach access. Yes, it's adults only that's great, but the negative really outways that. Here's a breakdown of their amenities with the grand plus package, directly from their website. Remember I'm a novice at this, and I only realized i was owed better service after another guest I befriended asked me about the plunge pool. She showed it on their website and I could only give a Stewie Griffin side-ways stare. Introducing NEW Grand Plus+ Inclusions at Grand Oasis Sens The Resort where Adults 21+ Discover Romantic Elegance Accommodations with daily turn-down service (this is a given, every hotel has daily turn down service) Free in-room safe (Yes, definitely use the safe, my moto hint and external battery charger disappeared) Free WiFi: up to two devices per room (the wifi sux, my tmobile service put them to shame. most rooms don't get wifi. my chromecast wouldn't even connect to it) Bathrobe and slippers to use during stay (never saw a robe, did get the slippers 1 for 2 guests) Welcome gift upon arrival (nope, didn't receive any gift, probably glad i didn't even know about it, avoided the disappointment) Upgraded minibar with premium drinks and snacks refilled daily (this is an old beat up 1.6cu ft fridge that is filled w/ 4 beers at most) 24-hour room service (delivery service applies) (not all room service menu items are included so be careful) Guests staying in a Sian Ka’an room also receive a room with terrace and plunge pool, premium bath amenities, and private beach club with Bali beds and food & drink service (definitely didn't receive this, you have to reserve the bali beds and the food and drink service on the beach where the bali beds are at are not included) 12 restaurants Offering American and International cuisine (gave you the 411 on the restaurants) Private check-in & check-out with concierge (no private check out. you're just like everyone else) Late check-out (subject to availability) --(no late check out, they actually go to your room early to see if you've checked out so they can turn it over quickly) VIP lounge (no vip lounge was available) Spectacular beach location 3 swimming pools Spa discounts of up to 20% on select services (this is a 1 time use coupon) On-premise entertainment (you can tell this is contracted entertainment because it was ok at most but not as bad as the resort itself, thank goodness for that) Non-stop entertainment at Grand Oasis Cancun including Red Circus shows: Origen, Quetzal, Blanco, Mayan Ceremony, Drums & Fire; live concerts; lounge and nightclub performances; restaurant shows; resident DJs; and poolside skits* (be sure to check their calendar of events and show up early) 11 indoor and outdoor bars (these are not all included, some like the ones on the beach are extra, all others w/ exception of the one located in the lobby close early. lobbly bar closes at 11pm) 9-hole golf course at Grand Oasis Cancun with free green fees* (notice below, transportation is not included) Non-motorized watersports at nearby AquaWorld Marina including Kayaks and Aquatic Bikes* (this was not offered at all) One day free usage of Oasis Smart car when staying 4 night stays or longer ($8 insurance fee applies) (1 day in room coupon like the spa) Grand Oasis Runaway Program allows Grand Oasis guests to take advantage of amenities of other Grand Oasis resorts* Free O-Wedding Package (with 55 paid room nights for up to 25 guests). (thinking about a wedding package' DON'T DO IT)
"Black Hole Restaurant here a Must"
Was seeking all inclusive, adults only, cheaper resort in Cancun. This resort had the best rates. Booked through groupon. Our room was clean. Beach was nice. Pools nice, topless optional. Service was not bad, however, could use more staff. The staff works very, very hard to get you served in a timely manner. Tip them, they deserve it. Reservations for a couple restaurants were required. Must line up at 8AM to get a reservation while you are visiting. Usually booked 2 days out. So get there early. The Black Hole, a restaurant where you dine in the dark (reservation required). Bring a black, more formal outfit. AMAZING!! The best thing there. Other wise, food is average. Stairs, if you don't like them, don't go here. There are stairs everywhere!!! Not many activities at the resort. Overall, stay went well.
"Great Time for our Anniversary Trip to Cancun"
We took a short 4.5 day trip to Cancun for our 2nd Anniversary. We arrived on Saturday evening, expecting to surprise my wife with a Sian Kaan Room upgrade. Unfortunately, due to some major damage from a freak rain storm the week before, our room and 10 others were out of commission. Some folks called BS on this, but we saw them doing some major construction work on the decks of these rooms throughout our time on the property. The staff were very welcoming, and apologetic for the situation, and promised to do their best to move us into a Sian Kaan room if possible. We were still given the full benefits of the Sian Kaan Club, which was a nice benefit. We were set up in a Grand Room, with an ocean view. pretty good sized room, which in all honesty, didn't matter that much due to not planning to be there that much. Our only real issue with the room was our toilet didn't seem to flush well at all. And the door to the toilet snapped pretty loud every time it opened and closed. The flushing issue seemed to happen in other bathrooms. Outside of that, the resort was great. We ate breakfast daily at Coba Buffet, which had TONS of options. not being a coffee drinker, my wife was the only one to try the Coffee and Me coffee bar, but did daily and loved the iced coffees. Moonlight was a great restaurant to grab a quick Italian bite to eat, with pasta's, pizza, and a great salad bar. Muerdeme Mucho had great taco's and chips and salsa. Hippie Chic is a great place to grab a sandwich, chicken, etc on the pool deck. We had dinner at Sakura Sunset, which was a great date night atmosphere. Just a bummer that the reservation times were booked during sunset already (pretty normal thing). The best eating experience we had was at Benazuza, a very unique 5 course drink and 20 course dinner. Small portions but lots of amazing food options to try, unique to the region. Another tough to get a reservation location, but totally worth it. The Sian Kaan club membership was worth it. The private bar and snacks in the Sian Kaan Club office were great, with premium liquors that you don't get at the other bars across the property. Great place to rent Bali Beds, which I highly recommend if you are planning on spending the day on the beach. The Sian Kaan private bar area was nice to have, and Ernesto was the most amazing bartender to us. Huge smile on his face all the time, made great drinks, and even sang while doing so. Find him and tip him well as soon as you arrive. There is always something going on as well. They have almost hourly events at the pool deck from Joga, dance classes, volleyball, fire shows, etc. After reading several reviews before booking our trip, we figured what the heck, lets give it a chance. And we are glad we did. if you are looking for a relaxing, adult only, all inclusive resorts, I would say you would be in good hands at the Grand Oasis Sens. It is in fact a resort, with lots of guests that naturally outnumber the staff by a decent amount. So If you are expecting a 10 star hotel where they wait on you, hand and foot, every second of the day, keep looking. If you are looking for a friendly staff, plenty of food and drink options, an amazing beach and pool area, etc., then by all means check out the Grand Oasis Sens.
"WORST FIRST EXPERIENCE IN CANCUN"
This is my first time in Cancun and this resort ruined my whole experience and threw everything good I heard about Cancun out the window. DO NOT BELIEVE THE PICTURES. Almost most makes me sick to look at these photoshopped images of this resort. This resort is honestly breaking down with leaks, cracks, rust, and mold around the bath tubs. We had to switch room twice because my first room smelled like paint fumes and second room ceiling leaked after a rainy day. They did not believe me on both occasion until they sent someone to check, and that even took an hour. At least the food is some what decent, if you ever get a chance to make reservations. Most of the good restaurant you have to make reservations for, but are usually booked up by 8:30 AM, so good luck with that. Everyone is extremely slow and love saying "no" to you unless you upgrade. If you don't upgrade they treat you like you do not exist. PS...THERE IS LITTLE TO NO WIFI... COME ON ITS 2017 AT LEAST HAVE WIFI SO PEOPLE CAN HAVE ESCAPE FROM THIS GARBAGE RESORT.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM