of TripAdvisor Travelers recommend this hotel
I had a wonderful time. always something to do during the day, party pool staff was amazing and the pool staff at the swim up bar pools. night life wasn't the best, went to the pyramid hotel 2 nights outta the week I was there. beautiful view of the ocean, 21 and up which I loved, on vacation away from my kid don't want your splashing my drink.. no offence there many hotels with water parks for them. Food i wasn't blown away.. hippie chick was like bar appys with it was amazing. a lot of places were closed. the pirate ship Thursday nights is a MUST. had a blast and its all free at night on the ocean drinking rum punch. happy our room was on the pool deck floor because we couldn't use our key card for three days to get in our room, said they sent someone but it never worked for three days, also when you showered it flooded the bathroom floor and then after our first night the spout continued to leak. To us it wasn't a big deal because we didn't go to mexico to spend time in our rooms and maid service came everyday so our floors were clean till we showered after the beach or pool. aside from all these little things i had the time of my life. i read reviews before we went and was nervous but I'm glad we went threw with it and had a blast.
"The staff was amazing!"
My wife and I decided to celebrate our wedding anniversary at the grand Oasis Sens. We had some great service from the hotel staff. At the breakfast omelet station Ignacio was fantastic. Always smiling and hard at work. Excellent work Nacho!! The servers at the bufet were amazing as well, Ernesto, Neri, Antonio among others including the head servers. At the Italian restaurant Eladio Dasia and Guadalupe were always so kind. The Black hole experience is a must, and the staff there is great. At the front desk Adauco was a lot of help and provided tons of solutions with patience a smile and great sense of humor. We enjoyed the night out on the pirate ship, highly recommend. Our room was not the greatest as it was in the bottom floor and the ceiling leaked for a night until maintenance came and fixed it, but it was quiet and we enjoyed watching the iguanas in the garden. The food was ok. Breakfast was the best, and dinner at the specialty restaurants was provided in nice environment, but there are nights that the buffet was closed so not too many choices on those nights. We went to celebrate our wedding anniversary had a great time and would go again.
"Confusing trip, I understand both the good and bad reviews."
We visited the Grand Oasis Sens from Nov 12th to Nov 26th. Our budget was slightly smaller than usual this year, and the Grand Oasis Sens had everything we wanted, at least on paper. The reviews we read were all over the map, and left us shaking our heads, and wondering if this was the right place for us. This review will be long, and you need to read the whole thing, to appreciate the resort, if you only read the negative stuff, you will never go there, (which might be your loss) and if you only read the positive stuff, you will not necessarily be prepared. We booked a Sian Ka’an room, which is their top of the line room. We had read on the internet, of people complaining that they didn’t get a Sian Ka’an room, after paying for it. Sian Ka’an guests check in at a separate air conditioned lounge. We walked into the Sian Ka’an lounge, ordered some Champagne, and talked to a lady, who’s husband was arguing with the Sian Ka’an concierge. It turns out that they had arrived earlier in the day, and were given a room without a balcony, when they had paid for the Sian Ka’an room. The Sian Ka’an rooms have massive decks, ours was maybe 20 by 25 feet, with either an 8X10 plunge pool or a 2 person Jacuzzi on it. The person in line in front of us, had been given a standard room, without even a balcony. He was offered resort credit to come back again, to make up for it. The resort credit offered, wasn’t half the difference in price. When he finished arguing, and getting no where, we approached, and got the same story. They said maybe in 4 days we could get a Sian Ka’an room, but they would prefer if we stayed in a regular room and took resort credit worth a little less than ¼ of what we paid for the upgrade. They said that a massive rainstorm last week had damaged 8 Sian Ka’an rooms, and they were under repair. Later another hotel employee told us that they had not had any worse than normal storms in months. We wouldn’t sign anything, we went to our down graded room, showered, and unpacked just enough to change, and lock stuff away. We had been told the Schillabar (Arabian steak house), the buffet, and the Italian restaurant, were open without reservations. We walked to the Buffet, and discovered it was down about 40 stairs, my wife has MS, and can climb 10 steps with little problem, 20 steps with some major effort, but could never do 40 steps. We had asked in advance if the hotel was suitable for handicapped people, and were told that yes they had an elevator to every floor. They didn’t mention that for a handicapped person to get to the buffet, we would have to go through the kitchens, which they will not allow. So we headed for Schilabar, they told us at the door, that they were jam packed, (it was 8:00) and that they could give us a buzzer, and call us at 9:45. They suggested that tomorrow we arrive at opening time. There is a sign right by the door saying they open at 7:00, so we planned for 7 the next night. We went back to the Sian Ka’an lounge, grabbed some pastries, went to the room, and ate them with the bag of chips and chocolate bars in the mini bar. Then we found the room service menu, and ordered burgers, when I checked out, they tried to charge me for that room service, because we weren’t in a Sian Ka’an room at the time. My wife has MS, and is usually sleeping by 9:00, starting a meal at 9:45 would not work for her. First thing the next morning, we went to the company who had sold us our package vacation, they fortunately had a desk right in the hotel. They said they would look into it for us. Then we went and talked to the Sian Ka’an concierge, this time we had a different one, who got on the phone right away, and said she would get it straightened out, and hopefully move us into a Sian Ka’an room on Tuesday, instead of Wednesday, which had they had previously said would be the earliest. That night we went to the Schillabar restaurant promptly at 7:00, and discovered despite the sign 5 feet away, saying they opened at 7:00, they opened at 6:00, and we couldn’t be seated until 8:30, so we walked to the Italian restaurant, my wife uses a cane, and this took us some time, the Italian restaurant was able to seat us at 7:45. The next day, Monday we stopped by our tour operators desk, and she said we were moving rooms in an hour. The concierge, told us our room number, and my heart sank, it was the only guest floor without an elevator. We managed to go view it, it involved 18 stairs, which is pushing it for my wife. We checked out the room, it was gorgeous, with a canopy over the bed, a plunge pool on the deck, 15 feet from the swimming pool washrooms. We could sit on our deck everyday, and have our morning coffee watching the ocean, and the washrooms, and having everybody stare at us. My wife has MS, and overheats easily, and when she overheats, she gets very weak. Her favourite vacation activity is sun tanning, which causes her to overheat, but with our own plunge pool, she could hop in and cool off every 15 minutes, and I could help her in and out, without ruining her dignity, by being lifted by someone in front of tons of strangers. Except, our deck was level with sun tanning chairs everywhere, and right beside the only washrooms. A very busy spot, where everyone, could watch me help my wife in and out of the private pool. I discovered that the lock on the patio door to the deck was broken. Anyone could just walk off the sunbathing deck, and onto our deck, and open the patio door at any time. It was probably the worst ocean view Sian Ka’an room in the resort. I wondered if it was just a way to tell our tour company that they had given us a Sian Ka’an room without giving away a valuable room. We told them that my wife could not handle the stairs day after day. They then offered us a lagoon view Sian Ka’an room, with a 2 person Jacuzzi. The exact opposite of what we wanted, (ocean view with plunge pool) but now they had offered us two Sian Ka’an rooms, that met the minimum standards of what we paid for. We had to accept one. we took the lagoon view Jacuzzi. The Jacuzzi takes about an hour to fill, and my wife overheats in the sun in 15 minutes, so we needed to start filling the Jacuzzi before she started sun tanning. At 6:00 we went down to the Schillabar restaurant, to get there when they opened, but they are closed Mondays, so we ate at the Italian restaurant again. On Tuesday we also went to the Schilabar restaurant for the 4th time, and we were told that starting today, they were only accepting reservations, so we would need to go to the reservation desk tomorrow, and make reservations to eat there. So we ate at the Italian place again. This is a theme with Grand oasis sens, there is no predictability. We were told that it was handicapped friendly, but you need to go down 40 stairs to get to the buffet. We were told that you didn’t need reservations for the buffet, Italian restaurant, and Schillabar, but then they changed it to just the Italian and buffet after a few days, one of which we couldn’t get to because it was not handicapped accessible. The sign on the door of the Schillabar says it opens at 7:00, but it opened at 6:00. We had booked beach beds for two days at the Sian Ka’an beach club. When we checked in, they gave us a handout, with the times that things are open, it said the beach club was open from 12:00 to 4:30. We were told to give our reservation slip to the waitress/hostess when we arrived, both times we arrived at exactly 12:00 to find all the beds were taken. The first time, the hostess asked people to leave, so we could have our reserved bed, the 2nd time we were stuck elsewhere. When we tried to order food at 3:00 we were told the kitchen was shut down. We later found out the beach club was open from 8:00 to 4:00, and the kitchen shuts down at 3:00. This was our frustration, one day a restaurant doesn’t need a reservation, the next it does, the sign says it opens at 7:00, but it opens at 6:00, and is full before 7:00, the information card says the beach club opens at 12:00, but it opens at 8:00, the booklet in the room says Benazuza was open for breakfast, but it isn’t. The video that showcases the hotel says that the Schillabar had belly dancing for lunch and dinner. But the Schillabar, didn’t even offer lunch, and only had belly dancing once a week. We paid for a Sian Ka’an room, and were offered a regular room. The Mexican dinner restaurant, and the ice cream shop were closed when we were there, and apparently the buffet had been closed the week before. You can’t plan on anything being as you are told. When you arrive, it’s possible that nothing I said is true, because it might have changed again. Now that I have had my rant, I’ll get to the good stuff. Once we realized that none of what was written or told to us, was necessarily correct, and not to plan on it, and we actually got our Sian Ka’an room, our vacation improved immensely. The first two days were very frustrating, but as we learned what to expect, we actually really enjoyed ourselves. Reading past comments, I noticed most of those who didn’t get Sian Ka’an rooms said they used groupon coupons, and the couple in front of us, who didn’t get a Sian Ka’an room, claimed that he always got incredible deals, and of the 50 people he knew who had come to the Oasis with him, he paid the least, even though he booked a better room. We bought a last minute package deal, that claimed to be heavily discounted. I suspect that the Oasis tends to short people who got screaming deals, and caters to the time share, and full price crowd. I am glad our tour company had a desk in the hotel, and was able to apply some leverage. However, the hotel had so many great aspects to it, that we are actually considering going back, and we seldom stay at the same place twice. Once we got our groove, and ordered breakfast from room service, lunch at Mucho Meredeme or the Italian place, and what ever place we had reservations for that night, spending our days on a canopied bed at the Schillabar pool, things really came together. The pools are awesome. Now I will explain the various aspects of the hotel. Rooms All Sian Ka’an rooms come with either a plunge pool, or a Jacuzzi, on their large deck. There are a few honeymoon suites that had larger decks. The 9th floor has been renovated and has the fewest problems. Our regular room, and our Sian Ka’an room were identical, except one had no balcony, and one had a great big balcony/deck. The Sian Kaan room on the ground floor that we were shown, might have been just slightly larger than our 9th floor room, and had a canopy over the bed, that we did not have on the 9th floor. I believe that all the 9th floor Sian Ka’an rooms have a Jacuzzi, and not a plunge pool. The Sian Ka’an rooms have much better bathroom supplies, bigger better shampoos etc, but also sewing kits, toothbrush and toothpaste, etc. Sian Ka’an rooms get 1 free room service a day, other rooms have to pay about 180 pesos for room service. I believe the rooms with regular balconies might be called grand plus, but don’t hold me to it. There are more regular balconies on the lagoon side, than on the ocean side. The hotel is built on a hill, so that the lobby is on the 4th floor, there are elevators that go from the 2nd to 9th floor, but one elevator on each side goes only as high as the 8th floor, and one goes to all floors. There are hotel rooms lower than the lobby, and you can take the elevator down from what appears to the ground floor to rooms on the 2nd and 3rd floors. The 1st floor is I believe, all Sian Ka’an rooms, that are right by the ocean, but the first two or three, only have a small wooden railing separating them from the pool decks, so there is no privacy what so ever for those decks. But if you go further from the pool, only people in other Sian Ka’an decks can see you. If you have a deck of any kind, and want to watch the outdoor entertainment, I would suggest you get an ocean view room in floor 5 or above. The ground floor Sian Ka’an room we visited, didn’t have as modern of airconditioning controls as the 9th floor, and felt slightly warmer, even though the airconditioning was almost at max. The ground floor, only has low medium and high fan controls, and a similar cooling dial. The 9th floor, had digital airconditioning, and it worked excellently. We set it to 19C (66F) at night, and 21C(70) during the day and it cooled and dehumidified the air beautifully. The lagoon view side gets a view of a golf course, and then the lagoon, it is not as nice as the ocean view. The lagoon view has more road noise on the decks, but you can’t hear it in the room. The Schilabar restaurant/pool can be noisy during the day, but gets quiet before 10:00pm. The ocean side is quiet by 9:00. When we were there, the tap water on the 9th floor was crystal clear, though on our last Friday and Saturday of our two week stay, the water, especially the hot water, was intermittent just before dinner, and checkout time. You could turn on the shower and get no water at all, turn on a bathroom sink, and only get cold water, but this alternated, I just kept checking, and 15 minutes later there was water, then it was gone again, then back. We showered with minimal water on Friday night, and went to dinner, when we came back, we had a note in our room, apologizing for the lack of water, and saying it was now fixed. We had not even called them, and they took the time to write us a handwritten signed note. It was a nice touch. Some comments I read said there was dirty or only cold water, somedays we had to crank the hot shower water all the way to the hot side, to get it hot enough for my wife, but too hot for me, but even my hot water loving wife, never complained she couldn’t get it hot enough. After the first day, the concierges all treated us excellently, they apologized if we had to wait while they waited on someone else, which was not at all their fault. The day that our bottled water wasn’t replaced, the concierge phoned our room 4 times to check if it had finally come, it took a while, and the concierge, kept bugging someone to get us water. I grew fond of our concierges, especially Monserrat, who seemed to care us about more than if it was just a job. One thing I found strange was that the Sian Ka’an rooms only had lounger chairs, and a tiny plastic drink table on the deck. There were no sit up chairs, so you could see the view, there was no table so we could eat our room service on the deck, without putting it in our laps. There was plenty of room for the extra chairs, and table, as we always dragged the light table and chairs out from the room for breakfast, and evening drinks. It wasn’t much work, but it was a pain, when it costs so little to put an extra set of chairs out there. The beds were very comfortable, though there were 9 pillows on the bed, only two were sleeping pillows, the rest were for propping yourself up, or for making the room look good. Their was a 3rd sleeping pillow in the closet of the Sian Ka’an rooms, which was a little softer than the standard pillow. I slept very well. General Much of the hotel is open air concept, and there is no airconditioning in the lobby, and the Italian and outside Mexican restaurant, the airconditioning in the buffet blew room temperature air, not cold air, so it could get hot in there. The building is a little older, and while reasonably maintained, the tropics are hard on hotels, and there were places where you could see crumbling cement in the pool, or the sidewalk. Overall it wasn’t in bad shape, and it seemed to be kept clean. There are time share guys in the lobby, but they never said more than “Hi” to me. Previous comments talked about how aggressive they were, we didn’t see it. When you come in from the driveway, to your left is where the departing guests put their luggage, and behind it is the mens room, beside that is desk selling something, but beside that is the all important reservation desk, where you can make reservations for the restaurants. We had read on tripadvisor that you need to be inline at 6:45am to get reservations, and you should book all your restaurants when you arrive, this wasn’t the case for us, you were only allowed to book one reservation a day, and but generally today and tomorrow were all booked up, so you needed to plan in advance. We booked our first Benazuza reservation on facebook, before we left home. Past the reservation desk to the left is the spa, and then the Sian Ka’an lounge where Sian Ka’an guests get top shelf drinks, and check into the hotel. To the right is a grandplus room, which I believe is time share, then a piano bar, with access to an outside patio. Starting back at the entrance door, on your right, is the checkin/ checkout for most people, past that are stairs going down to the Kinky nightclub. Behind that are steps going up to the Sakura Japanese/Peruvian fusion restaurant, and behind that are desks selling excursions, etc, and then the stairs going down to the buffet, and a closed Mexican restaurant. The place is billed as an adults only couples kind of place, with a sensual, but not overtly sexual vibe. The atmosphere at the Schillabar pool, really felt that way. Layers and layers of day beds, and about 1/3 of the women were topless. The crowd when we arrived averaged about 40-50, but by the time we were leaving it was more 30-45, with some 18-30 year olds in the mix. The hotel gets quiet relatively early in the evening, some people from Tempations, which is closed for renovations, told me that the vibe at the Sens was much mellower, and quieter. The Schillabar pool area is attached to a spa area, with hot tubs, and more day beds. Very nice atmosphere. The staff work very hard, but they seem to be shorthanded, the day our regular room cleaner Maynar was away, our room never got cleaned. One day our mini bar never got refilled, and we ran out of water. Because my wife is handicapped, we spent more time in the room, by our private pool than most people, and I got to know the cleaner, and mini bar restocker. Some days they were still coming around after 6:30 in the evening, because they hadn’t finished yet. The cleaners spend at least a half hour in each room, sometimes more if your pool is dirty, and they do a good job. Though, on Maynars 2nd day off, we really noticed the drop in service levels. Tips did not seem to matter, we seemed to get the same service regardless of tips. I didn’t see many people tip, but remember that in some of these restaurants, the waiter is coming to your table over 20 times during a meal, and they deserve a tip. When we arrived there was a bottle of red wine, and a bottle of sparkling wine in our room, but the only way to get another bottle of red wine to drink, was to order room service, which was a 180 peso charge after the first one of the day, which we had to use for breakfast. But, we could go the bar, and get them to almost drain a full bottle of wine into 2 wine glasses, and take them to our room, and sit on our deck and enjoy the tropical night. The hotel had the fewest bugs of any resort I have stayed at, one bar had a couple of wasps behind the bartenders, there were a few tiny ants at one corner of one pool, and one day we had 3 giant grasshoppers larger than birds, land on our deck, but only once. That was it. No flies, no cockroaches, no mosquitos, no moths, nothing. Wifi Our room on the 9th floor was directly over the lobby and got 5 bars of wifi, the Sian Ka’an lounge had 5 bars. Rooms on floors below the lobby, ie 1,2,3 got no wifi from what I can tell, and since the ocean view pools were lower than the lobby, and had ground blocking them, they also had poor reception. They need to add a repeater. The closer you are to the lobby, with no dirt between you and the lobby, the better your reception. Restaurants The restaurants are a little leading misleading, as they list a bunch, but when we were there, the Hippy chic grill, the Sian Ka’an beach club, and the Mucho Meredeme were only open for lunch, the buffet and the Italian restaurant were the only ones open for both lunch and dinner, and the buffet is the only place open for breakfast. Benazuza, Schilabar, Black hole, the box, and Sakura, were only open for dinner. The buffet is down about 40 stairs, along with a closed Mexican restaurant, I only walked in once to inquire if there was access for a handicapped person, and they told me no, but gave me a plastic plate to load up with breakfast to take back to my wife. Because we didn’t eat there, I can’t tell you much, except when I was there in the morning, the air temperature was fairly warm, not hot, and the air coming from the vents didn’t seem much cooler than the air already in the room. It was certainly comfortable enough to eat, but it might get hotter through the day. The first day of our arrival, we met someone leaving, who said the buffet had been closed the entire week he was there. The Mexican restaurant, that people had wrote good reviews about, was closed, but you had to go down those same 40 stairs so we wouldn’t have ate there if it had been open. Schillabar, Dinner only, Casual, When we got there it was a walk in restaurant, but later needed reservations, it is only open for dinner, and closed Mondays. It claims to be an Arabic restaurant, but the only Arabic thing it had was the shiskabob, it was mostly a steak house. I ate one of the most chewy, gristly fatty steaks I ever ate there. It was a New York strip loin, a steak not usually known for having fat or gristle, except along the outside edge. The steak was cooked medium rare as I ordered, and was beautifully seasoned. But it was certainly the worst New York strip loin I have ever had. The lady at the next table had a ribeye, which can be a fattier steak, and she left about half behind as well. The steak knives at all the restaurants are terrible, you saw and saw, and still don’t get through the meat, you think it must be tough, but when you take a bite, you find it isn’t. They could really do themselves a favour by getting new knives. The edge is dull, and the serrated part doesn’t go all the way to the edge. My wife had the Trio of shrimp, sea bass, and steak. Her steak was tough, and gristly, but also overcooked, and the sea bass was undercooked, the shrimp had not been peeled or deveined. The second time we went there, I had the shiskabob it was tender, but they had sprinkled curry powder on the meat after cooking it. It had said it would be marinated in spice, but it wasn’t. My wife had the curried chicken and loved it. Italian moonlight restaurant, Lunch and dinner, casual, It is open everyday, serves OK Italian food. No reservations needed, just walk in. It opens at 1:00, and serves a range of food, I had a decent salmon, and my wifes Tuna was excellent. It has main courses, pizza pasta and seafood until 4:00, then just pizza, until 6:00, when it switches to the dinner menu. It’s menu had small changes everyday. A lot of their pasta is meatless, or so close to it, that it makes no difference. It had a decent taste though. I really liked their Mexican pizza, the lasagna was just OK. We asked for parmesan cheese and hot pepper flakes for our pizza and pasta. It never came, we had to ask again, they don’t have containers of it to bring to the table, someone had to grind some parmesan and bring us a bowl of chili flakes. We ordered the white wine, and the first time it was good, the second time, it was a sweet dessert wine, and nobody at the restaurant knew the difference. If you arrive after 6:15, they will likely be full on the patio, and you will have to eat inside and it isn’t airconditioned, but gets a decent breeze. If you arrive after 6:30, they will likely give you a beeper and page you, the later you arrive, the longer the waiting time. Sakura Sunset. Dinner only, Long pants, closed shoes, It is a mixture of Peruvian and Japanese, as practiced by the Japanese who immigrated to Peru aboard the Sakura Maru. It has great views, but it opens at 7;00, and the sun sets at 6:00 this time of year so we didn’t see anything, but city lights. It has a great menu, choose your starter, small main, main course, and dessert. We had asked about a tasting menu, to try everything, and they don’t have such a thing, but our fantastic waiter, who I believe was called Raul, gave us two very different dishes each to try, and we sampled each others and got a wide variety. As with all ethnic food, some things were not quite what I was looking for, but some were great. It had the best atmosphere of any of the restaurants. There was a bar hidden away in the center of the restaurant, that did not have the same dress code as the restaurant, and served better drinks than the piano bar. It was a warm day, and it was fairly warm in the restaurant, so afterwards, we took our wine out onto their deck, and they came and refilled it for us. The box, we never ate here, all the tables, which is only 4, have tall stools, and my Achilles tendon bulges if I sit on a bar stool, for more than 20 minutes. You are in a room like a gold fish bowl, where everyone walking by can see you. The Black Hole, Dinner only, awesome experience. Dark clothes are a must, don’t ruin it for others by wearing white clothes. If you have a choice between long white pants, and white collared shirt, and dark shorts and dark t-shirt, wear the shorts and t-shirt. You show up 10 minutes before your reservation, they give you a card, they call in all the people with cards, if you don’t have a reservation, leave your name, if someone doesn’t show up by 7:10, the time when they seat the first group with reservations, they will bring you in. You are brought into a fairly dark room, lit by black lights. White clothes glow like crazy, and reflect light for everyone to see by. They feed you about 24 courses of finger food, each quite tiny, and you have to guess what you just ate. Meanwhile waiters/performers with white masks and gloves are entertaining you in the dark. It is a must see, or maybe “not” see part of the experience. I definitely recommend it. We went twice, the first was incredible, you didn’t know what to expect, the second time they had one less person with the white gloves, our waiter was not quite as funny, and someone ignored the rules and wore all white, lighting up the place like daylight. I wouldn’t have been as impressed, if my second trip was my only trip. Benazuza, Long pants, closed shoes, the chef has two Michelin stars, reservations required, dinner only. They only serve a tasting menu, that has an item or two change each day, the menu is about 26 items/courses. Most are finger food. They bring in 6 or 8 people at a time, and sit you at the bar, then give you “cocktails” which are alcohol inspired food and drinks, that remind you of popular drinks. After 6 or so of those, they move you to a nice table, and bring you each course, sometimes courses come separately, sometimes two at a time. But with 26 courses over an hour and 40 minutes, the waiter is always at your table explaining what you are getting, then leaving, and coming back again. This means that it is not really a romantic quiet dinner, as you are always interacting with the waiters. The food is often visually changed to confuse you, you think you are eating something, and you put it in your mouth, and you realize it was something completely different dressed up to look like what you thought it was. Some have very strong tastes, usually not hot spicy, but sometimes a lot of citrus, etc. Some dishes have layers upon layers of taste, you put the whole morsel in your mouth, and the flavour changes as you eat it, from sweet to salty, to soy, etc. We went twice, the 2nd time on our 10th anniversary, the 2nd time, we were given a private room, it was much more romantic, as they brought in 2 or 3 courses at a time, and more were knife and fork courses as opposed to finger food. This allowed fewer waiter trips, and more privacy, but the waiters kept an eye on us through the glass walls, and came the second we needed something. Maybe it was the privacy, but the 2nd trip, the food seemed to have more sophistication, and live up to the 2 Michelin stars. I recommend this restaurant as well. If you stay in a Sian Ka’an room, you get one free dinner there for each week you stay. Mucho Meredeme casual walk in, lunch, is a Mexican restaurant, they have different menus for inside and outside. When you sit down, you are supposed to get tortilla chips, and big plate of salsas, guacamole, refried beans etc. The first two times we did not get that plate, when we ordered our burritos, tacos etc, they were usually just meat and tortilla, very bland. You are supposed to add toppings from the big plate, which we never got. It really changes your meal. The best meal I had there was the chicken fajita, it came with all it’s own toppings, grilled peppers, onions, etc, so it had more than just meat flavour. The Chicken Fajita, was my favourite meal for the first 6 days, until I went to Benazuza, Sakura, and Black hole. This was the only restaurant to consistently put salt and pepper on the table. Hippy chic, is an outdoor grill, where you sit on picnic tables, often sharing them with others, and order burgers, sandwiches, half chickens, etc., it was fine for quick lunch, but often the tables were in the sun, and it could get hot. The tables were usually full, but somebody will leave every couple of minutes, giving you a spot to sit. There was also a coffee place, that served everything but regular coffee, the closest you could get was an Americano, where you add hot water to an espresso, but it isn’t on the menu, you have to know to order it. The cold drinks are supposed to have the ice crushed in a blender, but they only had a blender one day of the 14, they asked me if it was OK that they not crush the ice the first few days, but after a while, non crushed ice, just became the norm. You can also order snacks like sandwiches, ceviche, and fried fish at the Sian Ka’an beach club. There was sushi place beside the pool, we never tried it, eating sushi in the hot tropics outdoors just didn’t seem the wisest option. Beside the sushi bar, was an ice cream place that was closed the whole time we were there. Bars. There is a Kinky nightclub downstairs, with shows, we never attended, because we were in bed by then. There is a Sian Ka’an lounge, for Sian Ka’an guests only, with top shelf liquor, there is a piano bar in the lobby, a beach bar, the Sian Ka’an beach club, the Schillabar pool bar, a bar in the Sakura lounge, and a swim up bar. If you wanted a drink while sitting around the main pool, you had to walk into the swim up bar, which can be up and down stairs, as it is in a separate pool. In theory the Schillabar pool bar, brought drinks to the beds around the pool, in practice, it rarely happened. You had to go up and get your own, though it wasn’t far. Pools On the ocean view side, there are levels of pools, that cascade into each other. There are signs saying “starting topless area” every now and then, nobody seemed to pay much attention to them, and nobody cared. If you couldn’t find chairs in the topless areas, you went topless elsewhere. There always seemed to be a few chairs open, but you might need to look for a while. I saw hotel employees picking up towels off chairs that had been left to save them, after a few hours. Though once I saw them pick up the towels when someone left to go eat, and 45 minutes later they returned, and found their chairs taken by others. Very few chairs have umbrellas, so it is hard for a shade loving husband to sit next to his sunloving wife. In the afternoon, there are progressively more areas with shade, but there are a few spots with sun right up to 5:00, probably later in the spring. There are no waiters to bring drinks to these chairs, and as near as I can figure, for most people, you have to walk into the swimup bar pool on the 2nd level to get a drink. The swimup bar is in perpetual shade, with twin waterfalls cascading down beside it, so that it is hard to hear. When you get your drinks, and move out into the sun, there are no chairs or shallow spots to sit in the water, you have to stand in water up to your chest. The washrooms for the pools are on the lowest level, and are very poorly marked, men always walk into the showers, and women always walk into the mens, because of the positioning of the signs. If you are a Sian Ka’an guest, there is a another bar, on a different lower level. The hotel truly loves it’s levels and stairs to get to them. If you are in the lower pool, and want a drink, you must climb a stair up to the upper pool, and then another stair down to the middle swim up bar pool. The pools aren’t heated, and even though we had better than average Cancun weather, they were definitely refreshing enough, that except on the hottest days, the pools were seldom busy. On the lagoon view, Schillabar side, there is an awesome old pool, that you would never see in a newer resort. It is a rectangle, with no curved edges, the depth varies from 6 inches to 8 feet, it has a ledge on the 8 foot deep end, where you can sit in the water and have drinks. It has moveable lounge chairs in the shallow water, so you can sit/lie back in the shallow water, keeping cool, while getting some sun. The deep end is a quasi infinity pool, I’m sure it used to be an infinity pool, but the trees have grown up around it, so instead of seeing the pool fade into the lagoon, you see it end at the trees. The deep end has a waterfall cascading off it, when the pool is full. Along the bar side of the pool, it is raised about 2 feet, so my handicapped wife, could walk up to the edge of the pool, sit on the edge, swing her legs over, and drop into what ever depth of water she wanted. This allowed her to keep her dignity, and not be embarrassed crawling out of a pool, or have me walk in and help her out. At the hotel end of the pool, are levels of days beds, in some cases you have to step onto someone elses bed, to get to your bed above them. On the bar side of the pool, there is the bar, done in an Arabic motif, with round beds, day beds with canopies, covered benches that double as day beds, tables and chairs. Getting service at a bed was hit or miss, some days we got it, somedays we didn’t, but you could usually walk to the bar and find a bartender to make you a drink. If not, the Sian Ka’an lounge was just inside, along with the Sian Ka’an washrooms. I got mixed messages on who could use the pool, some people said just Sian Ka’an guests, others said anyone, but the only washroom was the Sian Ka’an washroom. Up a set of stairs from the bar was the spa, as near as I could tell, it was just an extension of the bar, with hot tubs, more canopied beds, etc. We always chose a canopied bed by the pool. Fridays is foam party day at the pool, and they string a foam machine above the pool, that puts out copious foam, that smelled vaguely like baby shampoo. The first foam party, the pool level was low, and the foam collected on the pool, and you could walk through it, and not see anyone. The next time, they had the pool full, and when the water ran off over the infinity pool edge, it took the foam with it. The wind would come down, and grab the foam, and swirl it up 100 feet into the air, in a big whirl wind. The pool has 3 young ladies in skimpy costumes and high heels that run around dragging people up to dance, performing, and partying. One of the male entertainment crew does his best to get people to be more uninhibited. Though no sex or nudity was involved, some poor taste items like blow up dolls were passed around as floaties and props for act, there was nothing really outlandish going on. More women go topless during the pool party, than usual, and there is some bumping and grinding acts on the stage while fully clothed, and the entertainment crew pouring drinks down peoples throats, it was actually pretty tame. Beach, there is a beach bar, the usual chairs, etc, a lack of umbrellas, the usual gorgeous Cancun white sand beach, with the usual red flags, even on calm wind days, saying don’t go in over your knees, or the life guard will call you back in. There was a spot down the beach with a sand bar, right at the edge of the property, where the sand bar blocked the waves, and it easy to walk into the water without being knocked over. Sand bars come and go, so it might be gone now. The Sian Ka’an beach club, has canopied beds on the beach for Sian Ka’an guests to reserve, the information slip says they are open from noon to 4:30, but they are really open from 8-4 and if you arrive at noon, they might have given away your bed. They serve food till 3:00, and drinks to 3:30. No straws allowed on the beach. There is an area fenced off, beside the property to keep turtle eggs, and when they hatch, if you sign up, you can go down at night and release them into the ocean. Conclusion, after we found out how things really worked, we really enjoyed the resort, the experience at the Sakura, Banazuza, and Blackhole, was great, better than most restaurants at all inclusives. Though we didn’t find out that the Sian Ka’an beach bar opens at 8:00 instead of the posted 12:00 until our last reservation, next time we will know to go earlier. If we could be guaranteed that we would get a good working Sian Ka’an room when we arrived, we would go back in a heartbeat. Had we gone for just one week, we might have hated it, as it took until the 3rd or 4th day to get the hang of the resort, but going for 2 weeks, let us figure things out, and enjoy ourselves to the max. The guy who was arguing about not getting Sian Ka’an room when we arrived, never did get his room. He said he would settle it with his travel agency when he got back. We would not have enjoyed our stay, if we had not stayed in a Sian Ka’an room. This allowed us to have room service breakfast everyday, since we couldn’t get into the buffet. If we weren’t Sian Ka’an guests, it would have cost an extra 180X14 pesos, or 2520 pesos, we would have had to pay about 3400 pesos for our two dinners at Benazuza. It allowed us snacks and top shelf liquor at the Sian Ka’an lounge, it gave private check in, much better toiletries, and most important, it gave us a deck to sit on, ours was relatively private.
"Nice quiet resort"
We recently stayed at grand Oasis Cancun so we were able to enjoy oasis sens and oasis palm as well so decided to walk down to oasis sens. A lot smaller and quieter than the grand Oasis. Topless pool (about 10 women were) nice pool area and bars near the pool. Found out after it was known as a swingers resort which when I looked back I figured yes it probably was. Didn't stay long about 2 hours... In the day. Was nice but a little too quiet for our liking.
"Great for price point"
We stayed here 3 days in November when we got moved here due to the closing for renovations of our chosen resort(Temptation) and had a great time. If you are looking for a 5 star/ $600 a night per room experience, than look elsewhere. BUT if you want to have a good time, drink, eat decent food, all at the beaches of Mexico, and all at a really good price, here's your place. We met good people, and had a blast with them. If I had a complaint it would be all the stairs to everywhere(not their fault really) and the wait for many of the restaurants in the evening. The price was right for this vacation.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM