In the heart of the sea resort of Biarritz, with The ´Grande Plage´ and the Casino in 2 steps.
of TripAdvisor Travelers recommend this hotel
"Very well located"
Very well located hotel. We stayed in a superior room which was a very specious although the whirlpool bathtub was a little aged. Staff were friendly and helpful. The only issue was that the checkin was delayed.
The facilities were clean and modern. It is an easy walk into the town of Biarritz. There is a restaurant which good food and there are some small eateries/restaurants nearby if you feel like going out in the evenkng. The staff helped me organise car hire to drive to Spain for the day; very helpful.
We were looking for something downtown, and this was well located and priced right for a Sunday night. The room was OK, but not as nice as we expected. We did not spend much time indoors so it was not a problem.
Stayed for 5 days with friends. Used the hotel as a base only so our small double room was adequate - friends larger twin would have been better were we using the hotel more. Small double room not suitable to relax in, but as a base absolutely fine. Hotel is aged and needs a refurb - but then the prices would go up. Spa bath in en-suite was great and worked well. Cleanish - but not perfect. smashing location. Beds comfortable and slept well. free programmable safe in each room. Would stay again.
"Dirty and basic and certainly not worth the money !"
This must be one of the worst hotels I have ever stayed in.I booked for a special birthday treat and expected decent level of cleanliness and amenities with it supposedly being a 4 star hotel. Expensive and certainly not worth the money. If I had not pre booked this hotel I would have walked straight out again on arrival... main entrance / lobby disgusting carpet and not at all inviting. The family room was dirty and the shower / bathroom dated and in poor state of repair. Carpet stained and in need of a good clean. Light shades above one of the bed kept falling off and my daughter burnt her arm brushing against the hot bulb. The other room was slightly better but still dated with ripped wallpaper and other items requiring attention. Breakfast was at the best edible, but very poor selection of cold meats cheeses etc and my mother was advised to use a soup bowl for cereal as no plates left and on another occasion had to wait for a teacup to come out of dishwasher. Another issue was the parking which I had paid upfront for. On arrival we couldn't get in to underground park due to roof box on car. They did allow us to park behind hotel but was by far not ideal.Complaint was made immediately on return home from stay but no compensation offered because we hadn't complained at time. We did not complain at time as it was booked as a family birthday treat and I didn't wish to cause undue stress. Most disappointed in the whole experience. Would certainly not recommend and will not visit again. Only saving grace was the location , but having said that there are plenty other hotels with as good or better locations to choose from.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM