The hotel Grand Tonic Vieux Port is located on the Vieux Port, at the crossroad of all the attractions of the Marseille’s city.
of TripAdvisor Travelers recommend this hotel
Looked exceptional value at £60 per night for twin room in a 4 star hotel but it doesn't quite match the 4 stars I've stayed at elsewhere around the world, this a 3 star in my opinion but still good value, clean and helpful staff in a great location right in the heart of the port area, my only criticism is the bathroom and toilet was very small/tight for space with a bit of mold and the safe wasn't screwed to the wall, so pointless !
"Two star at a stretch "
Not sure how this hotel has been rated as a four star unless the rating system in Marseille is different to the rest of the world! I travel a lot (almost every week) so have stayed in my fair share of hotels and, as much as I love Marseille, I have to say this is probably the worst hotel I've ever stayed in. The entrance is small but this is expected considering it's in Vieux Port, and we were greeted with a warm welcome from reception but this was the highlight of the entire hotel experience as it quickly went downhill from there. The corridors were old and grimy with a carpet that is not only stained with huge questionable substances but has also never been introduced to a vacuum since installation! The poor ambiance of the corridor was equally matched in the bedroom where there was a smell of old damp. The curtains were half off its rails, the lamps were dusty and stained, the heating air vents had a thick layer of black dust. Then we had a look at the bathroom… The toilet bowl was stained , the panelling by the tub was swollen with moisture and falling apart and the "clean" towels had some questionable stains (maybe to match the carpet in the corridor'). Regardless of what hotel it is, I would have expected some level of cleanliness in the room but Grand Tonic failed to provide this basic requirement. The photos of the hotel on the website are real but has been taken when it was built a very long time ago and no maintenance has been done since.
"3star at most"
Enough said. Very basic, no restaurant, no facilities in the room, view terrible until we paid 60 euros extra for a room overlooking the port( although directly above McDonalds!) Hotel Ok for a "stopover", nothing more..... unfortunstely we were there for three days! Quite disappointing really although central location, not bad I suppose.
"Great location and friendly staff"
We arrived late at night with our touringbikes and got a great first impression from the staff. Very helpfull and they helped us to store our bikes. A fantastic room that was very clean. The location is just perfect.
"Not what we expected"
I can't really say anything good about this hotel, we had a bad first impression and it didn't get any better from there. When we first located the hotel there didn't seem to be anywhere to safely stop in front, and so two of us jumped out of the vehicle a few blocks down. We went in to ask if there was a loading zone to drop our bags and where the closest car park was as we had been lead to assume it was right next door. The desk clerk looked at us like we were crazy and replied no, there was absolutely no where to unload our cases, we must find a parking garage and bring them from there. The closest parking seemed to be around the corner and across the street, but then the exit when on foot was actually two blocks down, a long way to drag our luggage from. Located right in the heart of the Vieux Port, the area it's self is quite noisy, smells badly, and doesn't seem too safe. Although there are a multitude of good restaurants within an easy walk, it's not really that close to any of the other attractions in and around Marseille, and front desk staff were not at all helpful in directing us. We thought our room was to come with a limited view of the water, however all we looked out on was a dirty courtyard and other people's apartments. The bathroom was in a state of disrepair with the wall in front of the tub actually lying on the floor. We reported this to the again unfriendly desk staff, who said they were aware of the problem and it would be fixed that day. It was not. A very disappointing stay, I would not recommend this hotel to anyone.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 11:00 AM