The hotel Grand Tonic Vieux Port is located on the Vieux Port, at the crossroad of all the attractions of the Marseille’s city.
of TripAdvisor Travelers recommend this hotel
"Two star at a stretch "
Not sure how this hotel has been rated as a four star unless the rating system in Marseille is different to the rest of the world! I travel a lot (almost every week) so have stayed in my fair share of hotels and, as much as I love Marseille, I have to say this is probably the worst hotel I've ever stayed in. The entrance is small but this is expected considering it's in Vieux Port, and we were greeted with a warm welcome from reception but this was the highlight of the entire hotel experience as it quickly went downhill from there. The corridors were old and grimy with a carpet that is not only stained with huge questionable substances but has also never been introduced to a vacuum since installation! The poor ambiance of the corridor was equally matched in the bedroom where there was a smell of old damp. The curtains were half off its rails, the lamps were dusty and stained, the heating air vents had a thick layer of black dust. Then we had a look at the bathroom… The toilet bowl was stained , the panelling by the tub was swollen with moisture and falling apart and the "clean" towels had some questionable stains (maybe to match the carpet in the corridor'). Regardless of what hotel it is, I would have expected some level of cleanliness in the room but Grand Tonic failed to provide this basic requirement. The photos of the hotel on the website are real but has been taken when it was built a very long time ago and no maintenance has been done since.
"3star at most"
Enough said. Very basic, no restaurant, no facilities in the room, view terrible until we paid 60 euros extra for a room overlooking the port( although directly above McDonalds!) Hotel Ok for a "stopover", nothing more..... unfortunstely we were there for three days! Quite disappointing really although central location, not bad I suppose.
"Great location and friendly staff"
We arrived late at night with our touringbikes and got a great first impression from the staff. Very helpfull and they helped us to store our bikes. A fantastic room that was very clean. The location is just perfect.
"Not what we expected"
I can't really say anything good about this hotel, we had a bad first impression and it didn't get any better from there. When we first located the hotel there didn't seem to be anywhere to safely stop in front, and so two of us jumped out of the vehicle a few blocks down. We went in to ask if there was a loading zone to drop our bags and where the closest car park was as we had been lead to assume it was right next door. The desk clerk looked at us like we were crazy and replied no, there was absolutely no where to unload our cases, we must find a parking garage and bring them from there. The closest parking seemed to be around the corner and across the street, but then the exit when on foot was actually two blocks down, a long way to drag our luggage from. Located right in the heart of the Vieux Port, the area it's self is quite noisy, smells badly, and doesn't seem too safe. Although there are a multitude of good restaurants within an easy walk, it's not really that close to any of the other attractions in and around Marseille, and front desk staff were not at all helpful in directing us. We thought our room was to come with a limited view of the water, however all we looked out on was a dirty courtyard and other people's apartments. The bathroom was in a state of disrepair with the wall in front of the tub actually lying on the floor. We reported this to the again unfriendly desk staff, who said they were aware of the problem and it would be fixed that day. It was not. A very disappointing stay, I would not recommend this hotel to anyone.
"Just 3 star"
Any problems with this hotel are not down to the staff but to the Management, who's ideas on grading this hotel are unrealistic. It is admitted that photos and descriptions of rooms do not always reflect reality. I was shown to my room on the 4th floor, which was a very small double, with plain walls and what had been described on booking as superior 'with a view' which turned out to be a window, from which, if I stood on tiptoes, I could see tiles of the room below. However the young man on reception did offer to arrange an upgrade to a room overlooking the harbour and took me to see one. He could not have been more polite and helpful but beware bookers! unless 'with harbour view' is specified then anything is described as 'superior'. I agreed to pay the excess for a harbour view room, which was good, but descriptions and pictures of rooms I noticed, do not always reflect their actual condition and size. My room was kept clean, the duvet cover and towels changed each day but general areas such as lose plugs, tile grouting, paintwork, carpet etc. need attention. I suggest that Management visit their hotel and do a snagging list in each room, redecorate everywhere and especially in public areas, fit new carpeting. It may then be rated at 3 star, in my opinion. Overall, the hotel benefits from its location but given competition in the area it needs to be realistic about what quality customers would expect to find in a hotel rated 4 star. It is not this one. However, its employees do their best to make a stay there as comfortable as possible, with how it is. From the Eurostar Gare St Charles station, take line 1 metro toward Vieux Port (2 stops). When you emerge from the station (stairs and esculators) look diagonally left and the hotel is across the square, next to McDonalds. Bus 82 (Pharo Catalans) from stand 26 at the station also goes to the same point at Vieux Port, fare E1.90. Take care crossing the road around the square, as on each half of the road traffic runs in BOTH directions - use a crossing. There are several boat trips from the harbour here and fishermen's stalls in the morning. An open top city tour bus runs from across the harbour, too. All in all the Grand Tonic Hotel is fine for a visit to Marseille and in a great location for everything but do not go expecting the 4 star rating it gives itself. It needs money spending on it.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 11:00 AM