of TripAdvisor Travelers recommend this hotel
"Appaling Customer Service"
At approximately 6.30am I and the majority of guests was awoken by the fire alarm. Taking the opportunity to get ready early I was surprised to find that there was no running water available (no shower, no sink, no bath) in my bathroom. I spoke to the receptionist who advised that there was as flood and that I could use the health club facility for a shower. As I had not checked into a hostel I did not want a communal shower so decided (poorly) to go for breakfast. The soggy scrambled egg, cold bacon and gelatinous beans did nothing to improve my mood. After checking again that my room had no water I went to the health club as a last resort as I waned to get ready for work. Imagine my delight when I found that the health club "solution" was not actually working either. After getting dressed, using the bathroom and not being able to wash my hands afterwards, I went to complain and to ask for a refund of my accommodation costs. I spoke to a receptionist (who could do nothing), a manager (who could do nothing) and a duty manager (who could do nothing). I was told that they would take my details and someone would contact me as no-one in the hotel had the authority to make a decision to refund accommodation costs. For what is billed as a four to five star hotel, I have to say that the management quality and the overall hotel policy for dealing with customer complaints is appalling. Yes they were dealing with a "crisis", which by the way is my day to day job, but to not have a policy which allows guests to be refunded accommodation costs (paid up front when checking in) unless one person (the "manager") authorises it, is a joke. This is a hotel that deals with professional people in the centre of a major city. I have had better service and seen a more common sense approach in a seaside hotel than here today. I have written to the hotel to ask them to resolve this for me TODAY. Let's see how long it takes shall we'
"Great location with fantastic staff"
Stayed at the hotel for three nights for my birthday. We had an Executive Room with a view of Tower Bridge. The room was spacious and very clean. Very large and comfortable bed. the bathroom was compact but had a great shower. Staff were very helpful and wished me a happy birthday which was a nice touch. We had afternoon champagne tea at the hotel which was lovely.
"Good hotel with great view!"
Amazing view of the Tower of London, Thames, and the Tower Bridge from the hotel. Hotel staff - polite, warm & professional. Close to tube stations and Tower of London. Many restaurants & cafes close by too. Definitely recommend it to tourists for 1-5 nights.
"Very good hotel with a pool and gym"
The hotel has very nice rooms which have good materials and decor. The pool area is comfy and the gym has a wide range of practicing equipment. Located in good spot next to the Tower Bridge underground station and within the London city. Excellent breakfast!
"great location the highlight"
I deliberately picked the location of this hotel for its proximity to the DLR terminus at Tower Bridge, and access to the London Underground, as well as its proximity to the Tower of London - never a bad thing. For this alone it gets good ratings The room was rather so-so. It was overpriced based on corporate booking policy, I knew it could be had for cheaper, but knowing what I paid I considered it over-valued, but that's more to do with my corporate booking system rather than the hotel. The rest of it is adequate without having features I can focus on to highlight.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM