of TripAdvisor Travelers recommend this hotel
"Let down by the Spa"
My Mum and I stayed here over night on a Friday night to treat ourselves to a nice relaxing weekend in London, particularly looking forward to having a swim and using the spa facilities on offer. The location of the hotel is amazing, right in the centre of the city and close to two tube stations. As we checked into the hotel the staff were friendly and there were more than enough staff in the lobby area to help us with our bags. Our room was towards the back of the hotel, through a lovely open lounge and a short walk across a courtyard. The room was nice, plenty big enough for the two of us and the bed comfy. The only thing that let the room down was that the toilet made a really loud noise every time it flushed, which would definitely be audible (and annoying) to the rooms surrounding us. Unfortunately our stay was let down by the spa facilities, which were included as part of our stay. We had been looking forward to having a swim and using the steam room/sauna and this is what attracted us to the hotel. We arrived at the spa, which was quite difficult to find within the hotel, and swapped our room key for a locker key to use whilst we were swimming. When we opened the locker we found that it was already full of someone else's belongings, presumably someone who pays to rent the locker as part of a gym membership, and that the lady on reception had given us the master key. We were a little shocked at this and immediately swapped the key for another. We went through into the spa area, the swimming pool was so ice cold that it took my breath away when I got in. I accept that it is easier to swim lengths in a cooler pool however this was more than that. I could only manage a few lengths and had to get out again. The sauna was OK but the jacuzzi barely bubbled, another guest commented on it being just 'like sitting in the bath'. We then tried out the steam room, which we both usually enjoy. Unfortunately the room was so hot and full of steam that we could barely see. My Mum sat down on the bench and steam began pumping out onto her legs, burning her leg causing her pain. We had to leave the room after only a couple of minutes because the heat was too much. We left shortly after. As we were leaving the spa we reported the steam room to the staff, concerned that there was something wrong with it causing it to be so hot, also mentioning that my Mum had burnt her leg. The staff were dismissive, claiming that the steam room was deliberately set to '98 degrees' at the request of their members. They said that my Mum must just have sensitive skin which is why her leg was sore. Sadly the experience in the Spa and it's staff really put a dampener on our stay at the hotel.
A fab hotel, ideally situated for a weekend away, central to everything, we actually walked the tourists spots etc,, a family room, great space very clean , lots of towels slippers and bathrobes, I would definately return here, breakfast was lovely and included in our price
"Night in London "
Grange St Paul's is a modern hotel situated across the road from St Paul's cathedral,it's also close to the millennium bridge,plenty of bars and restaurants close by too,the hotel bedroom was large and had all that we needed,the breakfast was superb,we really couldn't have asked for more! The staff were all friendly and helpful,we didn't use the restaurants but we did have a drink in the bar which had a great atmosphere,we would definitely return to this hotel again and recommend it to friends.
We stayed here on a Saturday night, we had a inner courtyard room so there was no natural light coming in, but the view of the restaurants and lounging areas was very nice. so if you want to see outdoors you should ask for a room with an outdoor view. Unfortunately our spa treatments were cancelled so that was quite disappointing, the leisure facilities were quite busy with couples rather than families, but there was enough room for swimming and relaxing, but no where to lounge during swim and sauna and steam room. The buffet breakfast was very good, lots of choice so fill up for the day. All in all, a very nice stay
"Not a Five-Star Experience"
A lovely building right by St Paul's of which I had a limited view from my room, number 228. This room faces dozens of office buildings so for privacy you need to keep the curtains closed. A shame as the floor to ceiling window begs to let natural light through. Instead, you end up in a dark box. Sitting at breakfast right now and I've noticed the bedrooms overlooking the atrium have the same problem and I can see right into them despite the dark glass. Perhaps The Grange can implement what I've seen in other city hotels and have net blinds/curtains in place combining privacy and light. At five star, it's the little things that make a difference. In this case, the cheap toilet paper, tissues stuffed back into the box and the sugar bowl piled so high meant that what should be little touches of class looked like people didn't care. I echo the review of 11 Jan about the breakfast service. I waited so long to order a drink, I started to look around so was perplexed when I saw a number of staff just standing around. I ordered tea which took so long the waitress very sweetly apologised. She started pouring it but mid-flow then asked if it was coffee I had ordered. I'm not sure why she started pouring me tea if she thought there had been a mistake. I was looking forward to my stay here. I have been in some wonderful five star hotels but this experience did not match those at all.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM