of TripAdvisor Travelers recommend this hotel
have stayed at the Grange St Paul's between 4 and 10 times per year since 2012. Every time I arrive, it is as if I have never been there before- I have to complete all my information, remind the staff of my preferences (and very often these are in any event ignored). I have also learned to always request the same room, as, in the past, every new room had issues, such as leaking air conditioners, no cold water in either the bath or shower, leaking shower door flooding the bathroom, etc. This trip, upon arrival in the room I normally stay in, the room temperature was at 23,5 degrees Celsius, which is too hot for me. I immediately adjusted the temperature down by 3 degrees, and left the room for 6 hours. In the past, the room temperature then adjusts to between 19 and 20 degrees Celsius, which is my preference. When I returned, the temperature had not changed. I reported this to the front desk, a staff member was sent to investigate, he couldn't do anything, and maintenance was called. The maintenance person acknowledged that there was a problem, said he couldn't fix it immediately and I moved to another room. This whole process took about an hour, where I couldn’t unpack or work, and this after a 10 hour flight. The new room was also warm, but at this stage I was tired, so I adjusted the temperature in the hope that it would cool down. The temperature remained at 23 degrees Celsius for the night, which made the room very stuffy (the windows cannot open) and I couldn’t sleep. I reported the problem in person to the front desk at 0630 the next morning and was assured that it would be resolved by the time I returned to the hotel. I returned to the hotel at mid-day, and the room was still hot. I again returned to the front desk to report this, and was again reassured that it would be resolved. I specifically placed on record that I expected an adjustment to the room rate. When I returned to the room in the evening, the temperature was still stuck at 23 degrees, I again called the front desk, a staff member again came to the room and said he could do nothing and offered to call maintenance. At this stage I had absolutely no faith that the matter could be resolved and asked the staff member to leave it. I again placed on record that I expected an adjustment to the room rate, and was again assured that a note would be made of this. When I checked out the next morning, the staff on duty presented me with a bill with no adjustment, and when I queried this, said that there was no record of any of my complaints. Eventually, an amount of approximately 22 pounds for a meal was grudgingly deducted off the bill which still left 576 pounds for a room that I could not sleep in. The hotel clearly does not value its guests, and specifically returning guests, and I would prefer not to stay there again.
"Nice, comfortable hotel, centrally in the City"
Have stayed here several times both on business and with family. Love the location - close to St. Pauls cathedral, the St. Pauls tube station on the central line, Millennium bridge and the Thames. There are many good places to eat close by, and the rooms are spacious and comfortable. The kids love the large rooms and the large beds! So for the negatives; the swimmingpool is "unfriendly" to children - most likely due to it being a fitnessclub (not sure if any non-stayers use it') - the pool is separated to allow 2/3rd to be used by those swimming, while a 3rd is available for play. Not a big issue, but it might be worth considering if pool-fun is part of your family plans. Further some rooms are a bit long in the tooth - the veneer of luxury starting to peel. Still a very nice place to stay, and I highly recommend it.
Fabulous hotel for a number of reasons. The location is brilliant for seeing St Pauls and The Globe as well as the theatres. The food in Novello was amazing. The staff are really friendly and helpful, wouldn't hesitate in staying here again or in recommending to friends and family to stay here.
For me the best thing about this hotel is the location. Very well located for sightseeing on both sides of the river and will great transport links everywhere. Only had breakfast in the hotel but it was very nice. Staff were attentive and luggage storage was helpful as we had a late flight home. Would definitely stay again.
We stayed 2 nights with our 4 year old grandson. We arrived and room 252 looked nice but there was a big stain on the carpet beside wardrobe. Obviousley attempt made to clean it but looked a mess and it was smelly. I unpacked clothes but could not settle due to smell. I reported this to reception and very quickly once housekeeper gave the ok we were moved to another room. This was fine but at 8pm at night with 4 yr old everyone tired after a long journey. Maybe room should be out of action untill carpet professionally cleaned. Everything else was great. Pool water really cold '' Why. Breakfast was not included in the price so cant comment on food. Beds were very comfortable, quiet at night had a good rest. We would stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM