Excellent hotelComment of B. Sergio , United States the 2016-02-08
"Very tired hotel"
Stayed here for one night all inclusive (due to delayed Thomson flight so didn't pay). The room was very tired, the bathroom and shower broken with very little water pressure. Much of the hotel is without windows in the restaurants so quite depressing with so much artificial light. The pool area was ok. The beach is fantastic with sun beds and thatched umbrellas with tables.
"Average all inclusive"
We arrived on a very quiet Wednesday evening to an empty lobby, which we found odd. The lobby is very nice, set up like a cruise ship. The room could use some updating particularly the bathroom - counter top was made of plywood barely holding on, bathtub dull faded, glaze worn off. mattress was very firm left me with a very sore back all week limiting me on activities. The main food court was good but always the same items. Samauri restaurant was excellent enjoyed this one the most. Porto Fino was the worst Italian food if u even wanted to call it food terrible, we left. Big Ben Steakhouse was very good as well as the Manhattan, we did not try the French restaurant. The main pool was very cold but u can adjust to it. The music and games were awful as was the water aerobic class. The front desk staff, concierge, a la Cartes wait staff, and most bartenders were very nice. However the food court cooks didn't even try to understand your requests. Overall it was a 3 out of 5, I would not recommend or return. I did get sun and relax away from the snow.
"Do yourself a favour, avoid if you can"
We stayed at this hotel from January 1 to 9, 2017. At first we were not given the room we paid for and they changed us and gave a room directly on a construction field, just beside the hotel. Aside the view that was terrible, the nose of the construction was up early in the morning... The installation are ok, but certainly not 4 stars for Mexique. We did many many complex in Cuba and Mexique and this one is at most a 4 stars for Cuba. Finally, our plane was living at 10h pm and we where requested to leave the room by noon, which was ok, but they refused to let us keep towels until our departure from the hotel at 18h30 ! We had to pay an extra charge of 100$US to get the room and the towel, otherwise, the direction was of no concern and said that we did not paid for more ! Never say that of your entire travel experience... Mexique is a great destination and Cancun beach are good, so just choose a better place to spend your vacation.
Trying not to write a huge review so I will do my best try summarize: The staff are honestly great: but I have never stayed in a resort with so many rude, pushy and completely entitled behavior.... ever. We have traveled to many all inclusive resorts (PV, cuba, Jamaica, DR etc). The staff need to do something about this- PAY ATTENTION to people who are cutting in lines and inturruping attepts for dinner reservations.... most of these people are adults! Cutting into elavators when others have been waiting before them... etc etc. This put a really bad shadow over our trip. Staff could help stop this by demanding respectful behavior from travelers and not rewarding these people when you notice they are speaking over others or inturruping constantly- ignore them until they get in line and use common decency. Communication, : if you are spanish speaking this is the resort for you. English as a first language is definitely 1 out of 10. The staff say everything in spanish first- slowly... and then rush through the english explanation. Lots of very loud spanish speaking kids and families that love to feed the birds.... which can be a scene out of an alfred Hitchcock movie.... the birds are aweful- and why are you freeding them' The resort need to put up signs saying don't feed the birds. We upgraded for 210usd to the bunkbed room upon check in. There are no refrigerators in the rooms- the Air conditioning is pretty weak- thank goodness for ceiling fans! Rooms/sleeping: pillows are very hard- beds are harder- definitely old style hotel mattresses that are very stiff. Cleanliness: I have been in much cleaner resorts- our room had toothpaste on the wall and purple shampoo all over the shower curtain from the travellers before us. The bathrooms seemed fairly clean around the resort. Hospitality area was very nice if you have a long wait after check out. Food: the best part is the al a carte restraunts. Seriously- the saving grace is you have unlimited access to them. Eat lunch whenever you can at Manhattans (it isn't open often enough for lunch which is too bad)- and get the rib eye at Big ben (note: medium rare is served blue rare). The main buffet feels like an angry mall food court- we were not fans of it- not a lot of different selection. Cudos to the resort for having numerous egg cooking stations in the morning- very short waits for fresh omelettes. Snack bar by main pool: the food is always cold and the burgers are not cooked long enough. They should try a different set up for the outdoor snack bar as the wind prevents the food from staying warm. Eating cold chicken wings and ribs was not pleasant... needing to get dressed and go into the main buffet was inconvenient if you wanted to spend all your time outside. Breakfast room service is fun! And 24 hour room service was awesome - we never waited longer than 40 minutes and the food was really fresh and hot- definitely a selling feature when yoy have kids who don't eat. Pool: is the coldest pool I have ever been in at a resort- no joke. It was freezing and borderline unpleasant unless the sun was at full heat. Swim up bar- should not allow kids to splash around in it- we would have used it if that was a rule. Kids waterslide area: NOT FOR BIG KIDS.... this is important: if you are dreaming of a vacation that you can allow your 10 year old who can swim to go frolic while you relax- its not gonna happen. You have to be with them at all times. There is not enough loungers on the big kids slide that aren't constantly in water puddles or being splashed by slides. The pirate ship area is separate and has the worst plastic chairs ever. Two thumbs way down. Teens club/mini golf/activities: are excellent. There is ping pong, pool and fooseball at the sports bar- loved it. Also lots at the teens club area by the waterslides. The beach is beautiful- get there before 10 or don't get a bed. Tons of chairs by the pool- if you like way too loud electronic party music then sure- sit there all day. This resort needs to re-evaluate the music and volume levels. We were forced to leave numerous time just to get away from the loud music both at the main pool and kids pools. Way too loud- never ran into this at any other resort- its not even a party resort and its full of little kids.... no one looked like they were enjoying it while they tried to lounge by the pool. This resort is FULL of families- not a party resort or quiet relaxing resort. Its very busy. Take the R2 bus for 10.5 pesos each into cocobongo area.... only go further if you want to go to walmart- but beware when you go that far- it might not be a trip for a novice traveller or strollers. Cabs from the resort are ridiculously over priced. Pay attention to where your resort is and keep reminding the driver or they will blow right past it. Beach vendors come through quickly and aren't pushy at all- this was refreshing The beach although beautiful is always red flagged and very dangerous/strong. Waves are massive. Do some research if being in the ocean is important to you- don't book this resort. Booze: drinks are basic and not super creative- everything is made in a blender. Cups are small so don't forget your bubba kegs! Water was great- we didn't get sick once from the food or the water. Free wifi in the lobby and hospitality area was a bonus- as we have been at others that make you pay and have no wifi.... but free wifi in the rooms would have been better. We were not super dissapointed by this resort- but we would not return. Great resort if you can get it for less than 1000 per person... if not- try somewhere else. It felt closer to a 3 star.
"Lots of positives at this resort!"
We just got back from a 7 night stay at Great Parnassus. Overall, a positive experience, with just a few drawbacks. We were a party of 2 adults and 3 kids. We were thrilled to get a room with king bed and separate alcove with bunk beds and a trundle! We were expecting (and would have been fine with) 2 queens, so the room was perfect. I was a bit unnerved at the height of the interior atrium, combined with glass railings made for a bit of vertigo. If you are bothered by heights at all, this is not the resort for you. Room was very clean, beds were comfortable, bathroom just fine, tons of closet space and drawers and every room in the hotel looks onto the ocean, either NE or SE. No complaints about the room at all. Food was great. Lots of selection and we didn't have anything questionable in all the 7 days, so really surprised at the comments of a recent review. Coffee was fresh and hot, beer was cold (Dos Equis), we aren't wine drinkers, so can't comment on that. Our three kids ate lots of fresh fruit, smoothies and veggies along with their hot dogs and hamburguesas! We ate most meals in the main buffet restaurant, although their format of 'no reservations' at the other restaurants is a great idea. Staff are friendly and hardworking, always with a smile. Never any problem with finding a clean table to sit at. Popcorn cart, superheroes handing out popsicles, 24 hour coffee spot with warm donuts, churros and crepes later in the day...something for everyone. Lots of bars at the resort, always somewhere handy to get a cold drink. Pools were chilly! The kids still had fun at the water park in spite of the temperature of the water. There was a snack bar overlooking the water park, but no food or drink allowed in. This did not bother us. The infinity pool was pretty and cold also. There were a few people hardy enough to get in! Lots of beach chairs at the pool, all in good shape. The beach was stunning! The resort to the south was closed and under renovation and the property to the north of Parnassus is an empty green space (full of iguanas!) so the beach was uncrowded and spacious. We enjoyed digging in the gorgeous sand and collecting shells. There was a red flag on the beach every day and the waves were high and rough. Lots of people were still in the water, but I was having palpitations picturing my 3 year old getting swept away, so we didn't get in. It was lovely and warm, but even my 7 year old was nervous. I don't know how typical these tides are, but we would likely travel at a different time of year if we could get a bit calmer waters. There was quite a bit of noise that drifted up to the rooms from the lobby and atrium. Maybe they could adjust the volume on the muzak or cut it out altogether from 10pm -7am or something. The wind howling out on the balcony rattled the glass railing as well, making for sleepless nights for me. It didn't keep anyone else in our room up, but it seemed like a lot of noise. The staff through the resort was really great, from reception to bell boy, buffet staff, room cleaners, bartenders, entertainment and anyone else we encountered were all just so friendly and hardworking, always ready with a smile for us or a high-five for our kids. When we picked our daughter up at the kid's club, the young women there had done her hair up in a cute ponytail hairstyle and called her 'princess'. Can't say enough good things about the staff! We used the kid's club twice, so can't comment too much about it, although our 2 kids that went had fun & made friends. Somehow we have to track down Clara from London, Ontario for a playdate! We enjoyed the little shops in the hotel and bought t-shirts and other souvenirs, chips and snacks, booked an excursion and did a family photo shoot on the beach with the photographer set up in the lobby. Great having all that to offer guests.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM