We just completed a very pleasant 4 night stay. I received an email before check in welcoming us and asking if we had any special requirements. As I had read they are in the process of renovating rooms, I asked for one. She responded that only 3 rooms and the suites had been completed, so it could not be promised. When we arrived we found out we were in an upgraded room on the 8th floor. It was an old style (classic') room but huge! It must have been 400-500 squar feet. Although it was an older style, it was very clean and maintained - none of the wear and tear you often see in hotel rooms awaiting reno. The bathroom was classic styled with marble everywhere. The tub fixtures did show wear and some rust, calcified water stains, etc, but this is probably unavoidable with London's hard water. I am a Marriott gold member so we had access to the executive lounge. It was the nicest executive lounge I have ever been in. The breakfast was great with lots of variety (scrambled eggs not recommended though!). There was a nice afternoon tea spread and light bites at dinner. It was really nice to have the food available after a long day of touring and we even made a dinner of a couple of nights when we were too tired to eat in a restaurant. I will say some sweets/desserts would have been nice with the evening bites but I never saw any. We made the mistake our first night of going out to dinner and returning to the hotel thinking we could have coffee and dessert in the lounge, but no desserts. Service from all the staff we encountered from check in, to the lounge staff, to the maids we encountered in the halls was impeccable. The location of this hotel is also wonderful and we found many things walkable in 30 minutes or less. I would love to return in the spring, summer to enjoy Hyde Park across the street.
"Lovely hotel with excellent facilities"
Very good hotel with excellent service and very friendly staff. Great range of dining and eating options including a Starbucks, JW Steak House and late night "Red Bar". The refurbished lounge / bar is beautiful with modern open fires. I choose an executive room and found both the food offerings and the standard of the executive lounge to be well worth the extra. The only downside was the bedroom. Although the bed was extremely comfortable the general furnishings and bathroom could really do with updating. Despite that I would definitely return to this hotel.
What a stay!! We treated our eight year old daughter to a trip to London and had two nights at this hotel. The staff were superb, the room was great, the food delicious and the attention to detail perfect. When we got back to our room on the Saturday night there was a table laid out with all sorts of birthday goodies for my daughter - such a lovely touch. Will definitely go back - thank you.
"I like London and I like Marriott - with everything"
A real change has to come for my trips to London - this time we went to JW Marriott on Park Lane with great expectations - and the expectations were fulfilled! A real treat with an amazing room and with a amazing service -this is a "come-back-hotell" for sure!!
From the point of arrival you get the feeling that this is a once exquisite lady who is just beginning to show a few fine wrinkles. The facility itself is gorgeous and refined but closer inspection does reveal some wear but she is still a grand lady. We checked in for a five day stay and were extremely pleased with the overall experience. The rooms were quiet and well appointed. We were a little let down that the towel warmer didn't work. It would have been great to wrap up in a toasty towel. But others in our party did confirm theirs worked so probably just a maintenance issue. The staff was most gracious and responsive. They were ever present but never intrusive and always helpful attending to every request. The location proved to be excellent and just a short walk to key areas for shopping, dining and sight-seeing. We were grateful every morning for the on sight Starbucks as well as the Red Room bar that we frequented nightly. Be sure to try the cocktail MI6! It was delicious. We throughly enjoyed our stay and would certainly return should we be in London again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM