Grosvenor House, A JW Marriott Hotel, is ideally located, on one of the most prestigious streets in London, in the Mayfair district, steps from Hyde Park and just a short trip from Oxford Street, Buckingham Palace and the London Eye.
Staff very polite and service good, but for a top rate 5 star hotel I thought the breakfast buffet was a bit of a let down, but I did enjoy my stay there.Comment of B. ROYSTON , United Kingdom the 2017-01-20
"Fancy a view at the rubbish dump"
We have booked a room for a short trip to london, my husband who is a platinum member at Marriott and myself. Suprisingly enough we were given a room facing the rubbish dump. When we have spoken to the staff in guest relations, they were apologizing as the hotel is fully booked and they are having refurbishment of upper floors. In fact this is not an excuse as such rooms should not be used by anybody at all, at least not by platinum members. For room quality I would imagine JW Marriott standards to be higher than what we have got. One positive thing is the service at the executive lounge which was very good and the staff were very attentive and pleasant.
"Tired hotel due for a facelift "
Really disappointed in the way this hotel treats their platinum member. The day before arrival, I receive an email from the hotel questioning why I hold multiple reservation. They requested information on all guests and said "only registered guests will be able to check in". Taken a bit aback, I still responded promptly giving them all requested information together with expected time of arrival i. e. 2pm and room requirements. When we arrive, we were greeted by the doorman who parked our car and helped us with the luggages. We were happy with the service but that was it! At check in, the receptionist, though courteous, said they have receive no information about our request for a twin room and that no twin is available. After much discussion, we were offered a smoking room and to that, we have expressed that we are very sensitive to smoke and that this is not acceptable. After much argument and to cut a long story short, we were given a room at 5:30pm, a twin, smoking room that does not look a bit like the photos they posted on their website. Truly disappointed with this experience.
"Excellent experience "
I'm enjoying my stay in the hotel for a business training and the room, the staff, the food and the business center are simply amazing - the location is fabulous, next to Hide Park and the center - a top notch experience.
"London with 3 children"
I've lived in London before so knew the location is a winner!!!! We had the family suite with free access to the executive lounge - my kids did't want to leave!!! Fantastic breakfast and amazing staff! I'm giving the hotel only 4 stars since the lobby and public area's are great but the room itself needs renovation - the A/C is old, the carpet feels tired and the toilet wouldn't flush very well because it's an old building and he systems are old as well....other than this, it was great!!!
"Christmas Dinner Dance"
We stayed here for a Christmas Dinner dance. The room cost £300 and was tiny and this did not include breakfast. This was our first stay at the Grosvenor House hotel and unfortunately we both felt that it did not meet our expectations of a 5* star hotel. The kettle in our room did not work so we called the concierge to request a new kettle. One hour later no one had arrived so we called again and then someone came with a kettle. Also one of the plug sockets was defective and potentially dangerous. The other point I would note is that none of the plug sockets in the room had USB chargers and it transpired we had forgotten our phone charger. Even Premier Inn's have USB plug socket chargers! Also for some reason the hallway on the 7th floor smelt very musty with a mildly unpleasant odour. As a business traveller the overall our impressions were not positive and given the cost of the room our expectations were not met by the hotel on this occasion. I made a complaint and this was brushed off by the Front Office Manager, MARIO GERATS and did not seem interested in the feedback whatsoever. Very disappointing - you get better service, cleanliness and guaranteed refund if you are not happy with Premier inn but this London "5 star" hotel does not come anywhere near a Premier Inn standard. Hugely disappointing.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM