of TripAdvisor Travelers recommend this hotel
"great hotel, shame about reception staff"
No hesitation recommending this hotel, for us it had all the things we would want, good selection of well cooked, hot (most hotels can only achieve warm buffets) food. Very friendly, accommodating and happy to help staff, maids, entertainment crew, bar staff, waiter/waitresses, management. But, you knew there was a but coming, what was otherwise a most enjoyable holiday was slightly marred by our treatment from most but not all of the staff at reception who seem to have missed the customer relation classes. Somehow they had us booked in for 2 nights instead of 2 weeks and promptly blamed TUI for the mix up, yet all our texts and correspondence clearly stated 14 nights. I've no idea who's at fault it's how problems are resolved that matters.That sorted we were on our way to our room and ordered back to reception to be told we would have to change rooms as that one was only available for two days, ok that’s fair enough. The room we were then allocated was fine but the a/c made a terrible noise and was hardly working at all. The noise was sorted but still no cool air. Two days in a row we went to our room but had to return down to reception as our electronic key had been switched off. Eventually we spoke to a customer relations manager who got on the phone and sorted everything out there and then, brilliant. Not sure why only these few individuals were unhelpful, rude, incompetent and made us feel like an inconvenience to them when everyone else was so willing to help make your holiday a good time to remember. That being said I would still recommend this hotel and all its other facilities.
"Excellent apart from food in main dining hall"
After now visiting the hotel for last three years this year the food standards in the main hall have dropped not as much choice and the pasta dishes were like baby food and Not as much choice of fresh cut meat. This is why we marked 4/5 not 5/5. But however improvements have been made inside the hotel ie better hand dryers in toilets, new sun loungers around the pool and new coffee machines in breakfast. Entertainment at night is of good standard one act that did Stand out was the gospel choir they were brilliant. Alex and his Animation team are all brilliant. Lovely to see the kind hard working Sany verre back at the hotel. We met for the first time Ricardo laderci from the Big Ben bar such a lovely man his work is nothing but perfect a man how always puts pride into his work. All the male managers are hard working and work along side there staff. One of the managers Marcos is fun always having a joke with you. Overall all staff are brilliant
Great hotel in a good location, very central for bars beach and plenty of nightlife. Food was superb with an amazing choice, caviar and champagne for breakfast. Lovely well kept gardens around the pools and plenty of sun loungers. We had a room overlooking the road and it could be a bit noisy at night but was also entertaining people watching.
"Cant Fault it !"
Hotel has everything ,great location on the front , lovely views of the sea.far enough from Veronicas to get a peaceful nights sleep.Food is excellent , great variety and quality .Rooms were very clean and serviced daily.Pool area is lovely , and has a heated outdoor pool .Best feature is its next door to my favourite bar , Gaelic Corner/Dubliner so cant fault the place !
"Great hotel 😀"
Came for my mums 70th Birthday,free upgrade to a junior suit. Bottle of bubbly in the room lovely touch. Good selection of food in buffet we were fully inclusive, ate at the bar outside lovely burger. Entertainment was ok not really my cup of tea. Go out the entrance turn right and walk 10 mins great shops and Hard Rock Cafe. Would definitely come back enjoy!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM