of TripAdvisor Travelers recommend this hotel
"TIME TO REFRESH THE HOTEL"
Me and my family have been going on and off to this hotel for the last 15 years, the location is great, the staff are nice, breakfast is really good as well as the pool area and roof top bar, however you really can notice now that the hotel needs URGENTLY a refurbishment, with so much competition with other small boutique hotels around the city. The gym area looks very outdated, the covers of the furniture in the pool area, showers etc. and last but not least it can very noisy! so 'double glazing' would n't be a bad thing to consider!
"Excellent laidback hotel in an excellent laidback neighbourhood"
My family and I (2 adults, 1 twelve year old) stayed for 2 nights at Hotel Habita Polanco on December 26 and 27. We booked several months in advance. Nearing arrival, I had a very positive, easy going e-mail correspondence with Pamela Benitez, the front desk agent at the hotel, who arranged an airport pick-up as we were coming in after dark. The very friendly driver was waiting for us as agreed, in one of Grupo Habita's fleet of BMWs. Check-in was easy, Pamela was there and made us feel instantly welcome. The room was minimal, spacious and had a good selection of magazines (the only other hotel we stayed at that did this was Chateau Marmont) and a very roomy balcony that wrapped around the side of the hotel in a huge L shape. It was peaceful and we didn't experience any disturbance from other rooms. We had comfortable beds, Malin + Goetz bathroom toiletries. The airport transfer driver recommended a low key, popular Mexican restaurant called El Farolito around the corner from the hotel which we had a great dinner at right after checking in (it's also next to a 24 hour supermarket for buying mineral water). The hotel is set in leafy, upmarket Polanco, which for first timers to Mexico City such as ourselves, made for a great introduction to the city. Hotel breakfasts are served in the design savvy lobby, a fresh very appealing buffet (break, cheese, fruit etc), with helpful staff on hand who were easygoing and never fussed over us. Having breakfast in the lobby meant you could watch people passing by outside, a nice way to get a feel for the city too. The pool on the roof was a great place to take a swim after a day out in the city and at night, the hotel project movies onto a neighbouring building - one evening, Anna Magnani was blown up to massive scale, visible from the street below. We took Ubers all over town from the hotel (very affordable) and also enjoyed wandering around Polanco finding yoga studios, healthy juice/ eating places, Mexican craft shops and more. If we return to Mexico City, we'd stay at Hotel Habita without any hesitation.
"only thing better.. staying longer !"
just back a few hours from 6 days at wonderful Hotel Habita ,, rooms are minimalist top design beauty , staff is as caring and professional helpful and savvy as could ever be found in a hotel !! all abt creature comfort,! Habita is in lovely Polanca an uber ride away from centro hustle and bustle but oh so nice to come home to, sleep at and eat at,, great chef great breakfasts good dinners ,, I was a truly happy visitor,,i will return as will the couple i bonded with..thank you Habita
"HORRIBLE CUSTOMER SERVICE, HORRIBLE HOTEL"
I booked a deluxe king room months prior to my arrival and was given a room with twin beds when we arrived. The manager would not honor my reservation. The hotel was also supposed to send a car to pick us up at the airport but no one showed up. The manager on duty couldn't care less that I had booked a room with a king bed. The bed was so tiny that we could barely ft, and our feet actually hung off the end of the bed. In addition, I was supposed to have breakfast included but this was not honored either. To make matters worse (not sure how much worse it could get, but I was about to find out) the air-conditioning did not work properly and we sweated thru the nite. Unfortunately again, the hotel and sidewalk outside was so noisy throughout the night that we got no sleep. That night we needed to make a phone call and asked the front desk for help. The attendant on duty could not help us with the call, and stated she had no idea where the city we were calling was. Were we sure it was in Mexico' Hello''' San Miguel de Allende anyone' Unbelievable. Well, since we were celebrating a significant birthday, we made reservations for a well known 5 star restaurant walking distance from the hotel. The front desk attendant sent us the wrong way. Did I mention that the room and other areas of the hotel looked like a dump' NOT the Starwood property / affiliate that I am accustomed to. Normally I don't complain. In fact, I was very polite and asked for my Starwood points back since the hotel had not honored my reservation, and had given us terrible service, and basically ruined our 1 night in Mexico City. Again the hotel manager was apathetic and did not care. So I called Starwood when I returned home and they referred me back to the hotel, again refusing to do anything. They escalated this up to a 'Stephanie' who is apparently the general manager at the Habita and I was promised I would get a phone call. 14 days later and still no call. I will return to Mexico City but will NEVER stay at this property again. There are a lot of nice hotels in the vicinity and would highly recommend chasing another.
Very good hotel, clean, confortable and good value,very kind staff and amazing food. Located near El Dorado International Airport with transportation in and out if the airport. Free WIFI all over the hotel with a good spa and wet area with sauna and steam room Highly recommended!!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM