of TripAdvisor Travelers recommend this hotel
"We'll be back!"
Everything about this resort is very laid back from check in to check out. Overall property well maintained. Atmosphere is pleasant, rooms are clean and comfortable. Crystal clear mini rivers for snorkeling. Very nice beach with plenty of chairs and both adult and family pools. Restaurants are very good and resort offers choice of all- inclusive or European Plan. Best of all there weren't a ton of sales people hovering about. Kudos to all the staff, especially to Julio at the check in desk and Brandon handling outdoor greeting and getting our taxi pronto. Can't wait to go back.
"Winter Travel in Riviera Maya"
This resort is great. We have had great food and service. A few of the servers I thought were outstanding are Luis at The Grille by the pool He has been here for the past 5 years we have been coming here. Antonio is another awesome server at the Buffet Fernando works in the concierge department and has been awesome with putting together ideas for our excursions Also my husband and I had a couples massage and an outstanding masseuse that works at the Ya 'Ax Che Spa is Laura. I promise you she is the best !! The pools and beaches are clean and the service for drinks and food is awesome They put on very nice shows and things to take part in like the Mexican Fiesta and dance show, Among many other fun activities I would recommend Hacienda Tres Rios as a resort to vacation at. The rooms are very plush and the beds are top of the line !!
We just had an AMAZING Segway Tour with Alejandro. We had met him earlier during the week at other activities. He was personable and knowledgeable and made the tour SO much fun. It was certainly an hour well spent.
"Overcharged and unresponsive"
Charged us for extra week we were not there. Even after submitting proof that we were not at the resort, they refused to refund the money. They are impossible to get in touch with and then pass around to people who can speak english and do not follow up. And this was after spending many years at the resort with one of the highest most expensive guest status. Very disappointed. Won't return and considering a lawyer.
This was our 2nd year staying here. The first time we liked it. Not our favorite resort in Playa, but it was nice. This last time we were disappointed in every aspect. The food was mediocre, the drinks were weak and crappy, the beer was warm event he ones in the minibar. speaking of minibar they never showed up to fill ours unless we called. They never restocked our coffee. You can now no longer get food poolside because they said the animals will come after you. My mother was sick one night and was unable to go to dinner with us, so we ordered her room service, they never showed with her food even after I called 2 more times to find out where it was. There is so much more I could write but I just reminds me of how disappointing this trip was.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM