of TripAdvisor Travelers recommend this hotel
"The best and worst of the resort"
The resort is beautiful, most of the staff is very friendly and accommodating and the food is excellent. The room service is very poor with it a rare occurrence to receive what was ordered. Diana Cieries and Sivercio at the pool were excellent in their in both service and attitude.
I would like to commend one of the Tres Rios waiters for always taking such great care of us. We are a member of Herencia and have been to the resort 6 times now. The waiter at the grill Miguel Cutz is so wonderful. We have enjoyed seeing him every year we vacation. He is always attentive to our needs, never an empty glass. He makes our time at Tres Rios special. Thank you Miguel for your dedication to the members of Tres Rios.
"MY KIDS THOUGHT IT WAS PARADISE!!!!"
From the mouth of my 11 year old. "Um...I thought it was paradise. The scuba diving was excellent. That was the best trip I ever had. I really enjoyed last years vacation and hope the Hacienda is not falling apart like the previous reviewer states. The swimming pools were excellent. The sonoita was great. I saw lots of fish in the ocean. I hope to make it a family tradition. Dad say, "Never buy a time share."
"Overall good time"
Over all we had a great time. The Japanese restaurant was terrible. We waited for 2 hours and never got the main course and the rolls had way to much cream cheese. The pools were awesome. The rooms were spacious and had free water inside. They had some good tours. The Segway tour with Alejandro was great and the snorkels were fun. The sense adventure was not very good. The guide promised nothing will hurt us, but at the end there were stinging ants stinging us.
"Worst Sunset World Experience Ever"
We arrive early at the airport, get quickly through customs, Premier Coach transport ready and waiting, then off to Haciendo Tres Rios. This is where it falls apart: arrive at 2pm, hot and tired and ready to get in our room and relax, shower, change. Alas, no, as we received the concierge if incompetence=Luis. Remember that name and ask immediately for Andy or anyone, but not tall and thin, snakeoil salesman Luis. He tells us and this other couple that out are bot ready snd sends us to restaurant. We had already eaten snd weren't hungry, but had a drink and some fruit and socialized for a while. We go back to lobby area and checkin with Luis who tells us rooms still not ready. We walk around resort, return to lobby, and Luis busy with other clients. 1/2 later We go up to him again and he says, " Oh, are you ready'" Seriously' "Yes, we have been ready for 2 hours." Luis: "Okay, let me tell her you are ready to go to your room - wait in this area." 20 minutes later we see the other couple ego rode who in van with us and they are still waiting for Luis too. We have some snacks and a drink in sports bar with the AMAzING bartender Eduardo, and hope it wont be much longer-both of us are Sunset members (my husband and I for 18 years) - never had a bad experience before. At the 3 hour mark, and falling asleep, I ask for the manager. What took me so long' We immediately find out our rooms have long been ready and no reason for delay. We get our keys and go to our room to collapse as we have been up for 20 hours. We realize the next dsy we have no resort maps, lobster dinner coupon. Etc. we find someone to ask and they point to Luis - noooo! We ask for another and we get Andy who was so nice, but stayed 2 nights until we could transfer to our home resort Sunset Cancun Royale where we ate traveling now Tres Rios is beautiful - Jorge the manager was excellent, the Segway jungle tour with Said was amazing and fun, and the food is outstanding and so fresh. Just stay away from Luis as only wants to sell you something, not take care of you.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM