of TripAdvisor Travelers recommend this hotel
"5 Things I Wish I Would Have Known.... and a little more"
1. There is no swim-up bar. I have been to more than a dozen All-inclusives throughout the Caribbean and have never been to a resort that doesn't have a swim-up bar. 2. Other than the buffet there is no place to get food quickly. Although there is an outdoor restaurant near the adult pool and an outdoor pizzeria, they are both very slow (and very good). For a family-oriented joint, I was surprised. 3. The excursions within the resort are fun and fast but you have to make reservations 24 hours in advance. We were traveling with a group of 17 and we weren't able to get all that wanted to go into the same reservation. 4. Reservations are required for the French Restaurant - Portabella. You have to make them with the concierge. 5. At check-in, they will not give you your room keys nor will they give you your luggage back until you see the concierge. Our concierge, Daniel, was pissed that we did not want to spend time with him. We wanted our room keys, our swimming suits and some food and sun when we got to the hotel, not a presentation about buying into their website. We are reasonable people who love to travel, drink and have fun. Since it is a family-oriented place we didn't expect much of a party atmosphere and it wasn't. We brought our own music (theirs was awful) and often had to get our own drinks. It wasn't because the servers were bad, there just weren't enough of them. Beatriz was wonderful and she works her butt off every day. Raphael, our Nigerian/Mexican friend couldn't have been more pleasant. However, it is clear (as others have said) that this place is under-staffed in those positions. It could be that they don't want people like us getting sloshed around the kid-patrons. If so, I understand their thinking. We did not eat any of the ala carte restaurants for supper - only the buffet. That was partially because of the size of our group and partially because we thought the buffet was terrific. The pasta bar was a group favorite and there was a carving station that dished up excellent meat each night. There were also many other very good dishes (the lasagna in particular) on a regular basis. I was impressed. Breakfast was like every other All-inclusive on the planet and that is not a complaint. Everyone on our trip had a good time until several of us good what I'm guessing was food poisoning the last night. That can happen anywhere if you stuff your face with enough buffet food. I don't know if we would go back but it isn't because of any of the workers (except maybe Daniel, but he was doing his job). We love to be in the pool and drink and this place did not allow for that because of #1 above. When we aren't in the pool we like fast service and that didn't happen regularly either. Just in case you are wondering, our group tipped our waiters/waitresses/bartenders in the neighborhood of $300 while we were there so we weren't being ignored because of being cheap - that can (and should) certainly happen. There are a lot of cheap Americans who visit Mexico and give the rest of us a bad name. If you have kids and want a cool place to visit and drinking isn't your top priority (I sound like an alcoholic), this is definitely the place for you.
"Different Experience at Eco Resort"
Time share exchange so the price was economical. Almost all aspects of the resort, from the pool, restaurants, cenote rivers for snorkeling and kayaking, rooms and service were wonderful. Highly recommend this resort and it's unique experience.
"Another great week at Trios Rios"
Another great week at Trios Rios with some nice changes. Evening music outside the Grill. The Mexican fiesta on Friday night as well as some cosmetic upgrades. Fortunate to have the butler service (mayordomos) available with Adrian-Rodrigo-Jaime-Oscar-Erick-Monse taking care of every need or desire. Thank you to the staff that works hard to make sure we had a wonderful week
I want to give a shout out to Andy Canche, room service at Hacienda Tres Rios. He came through in the clutch and restocked the bar in our room late in the evening after we were gone all day and left the "Do Not Disturb" Sign by mistake, hanging on the outside door handle and nothing was done😞 Thanks Andy, you were awesome!!!!!!!!!
"Never left the property"
This is our second visit to Sunset Tres Rios. We are owners there, but usually stay at the Sunset Lagoon in Cancun. We arrived to find our room on the top floor with access to our own roof top jacuzzi. The room views of the ocean, mangroves and Cozumel. Amazing. We were greeted by or housekeeper, Jose. He was amazing, as well. He saw to all our needs and was just a really nice person with a great smile, all the time. There are tvs in each room, but ours was never on. The beds were comfortable. We got to know the maintenance staff pretty well, as they have to fill the jacuzzi up for you. We used it nearly every day! Ediberto and Armando were very helpful and very friendly. The food. The hotel is all inclusive and the food is just delicious. The buffet is, well, like no buffet I have been to before. There was Jesus in the center cooking up specials every night. The chefs put out a variety of international dishes at each meal. I do wish we could omit the all inclusive fee. As much as I love the food, we do not drink alcohol and I just can't eat enough food to offset that! The grounds. The beach at Tres Rios is not like the blue water beaches that you may be used to in Cancun. It is at the mouth of three rivers and the beach has more foliage. That is the fun. We paddled up the rivers each day and got out to swim in the cenotes. The kayaks and snorkeling are included and you can use them at any time. Cesar will help you out. The location is not convenient to going into Cancun, but it is very close to Playa Del Carman and the ferry to Cozumel, the ruins of Tulum, and the parks like Xel-Ha and Xcaret.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM