of TripAdvisor Travelers recommend this hotel
"Low Quality Everything "
This is the worst all inclusive resort I've been to in Mexico. FIRST off the food was by far the worst I've ever had at a so called 4/5 star resort. The room service took forever and the restaurants were just as bad. The Japanese restaurant took 1hr in 30 mins before I left without eating dinner. When I did eat no seasoning and the cheapest quality meats and sides. You pay for the room and on top 120 per person for each day for all inclusive. Which totaled 400 a night per couple. Been to way better resorts for way less. When you pay for the room everything should be included not charge extra. Also there so called cenotes are small. You can finish all there activities in one day the kayak is short bike ride short Segway for 30 bucks a person was just the same as the bike ride. Liquor is cheap quality if compared to by US standards. They also shut off your balcony lights at 11 pm so if you have a balcony jacuzzi you can't use it at night. (CURFEW) really. The beach is Brown and nasty smell. Please do your research because a lot of reviews look fake. ( i.e. 1 review) Maybe done by resort itself. Then the hotel will give this lame reply we're sorry and hope you give us another chance. Which is complete BS. They still rip you off.
"First Impression - have not stayed at the resort yet."
I have not been to this resort yet, but just had a disappointing experience with their all- inclusive department. I was calling to find out how to prepay my all-inclusive fees. Was on hold for 14 minutes and then call was cut off. I called back immediately and was told that I would have to call back during normal business hours, which ended 5 minutes ago. I explained that I did call during business hours, but was disconnected (by their employee, I am sure) and the response was "ok." Not a very good first impression. Particularly since I have sent two emails over the last two weeks and gotten zero response. Hoping that the resort's customer service is better than what I have seen so far!
Firstly, I never intended to complete a Trip Advisor review for this holiday and so I apologise for the family photographs but I did not take any of Just rooms etc! But hopefully they still give you an idea of what the hotel has to offer and how beautiful its grounds are. We spent a week at Hacienda Tres Rios under an all inclusive package. You have to wear a wrist band for your entire stay, which was fine. Staff mostly just checked our room number whenever we ordered drinks or entered a restaurant. Reception told us January is their peak season but the hotel had a pleasantly quiet feel to it. Only once did we wait outside for a breakfast table to become free and that was 5 minutes max. Facilities were great. There was a gym that looked ideal but I never found the time to use it! We paid around $54 for two of us to do a Segway tour of the hotel grounds, which seemed good value and was great fun. My wife fell off, having clipped a curb so my advice is go easy and ensure you go at a speed you're comfortable with, even if you drop behind the instructor! Kayaking was included and was again great fun. However, it was strictly timed and you go as a group and the instructor was rude to my wife who struggled to keep up. Beautiful surroundings though and highly recommended. The beach was beautiful and sand perfect. Our room was very big and had two double beds, which suited our family of four fine. My parents travelled with us too and we had requested adjoining interconnecting rooms. Despite there being interconnecting rooms, we were not given such rooms but at least they placed us side by side, which helps with the children. The only other negative we experienced was the awful noise made by the people in our neighbouring room (the interconnecting room we were not given!). They were extremely antisocial, shouting and swearing into the early hours. I'm all up for people enjoying their holiday but they were excessively loud and inconsiderate. We phoned reception and requested someone attend to hear for themselves but they only phoned them and presumably asked them to be quiet. This resulted in us being targeted by them, as we heard them talking about us, followed by deliberate repeated door-slamming. Such pleasant people they were. We requested a move at reception after about 4 nights of disrupted sleep and they eventually managed to find us another room that accommodated our needs. We declined the replacement room we were offered that had no fridge and an oddly musky smell. Our replacement room was, however, fine. Unfortunately, our 4 year old was very sick on our last night and housekeeping staff were very quick to change bedding and provide towels, despite a few language barrier difficulties. Housekeeping were very understanding and helpful. There are two swimming pools. One adult only, which we didn't use and the other family friendly. The latter has a few jacuzzis too. The pool provided much fun but was also a low point for our holiday. There is a paddling pool joined to the swimming pool, with plant bollards separating the two depths. Whilst I went on a tour to Chichen Itza with my daughter and parents, my wife took our 4 year old to the paddling pool. She was in the paddling pool with him and he said he wanted to play hide and seek and popped round the corner. He was only gone a couple of seconds but managed to accidentally fall through the bollards and into the deep pool. He cannot swim and when my wife popped round the corner and could not see or hear him she shouted for help. Lifeguard Darinel Yabarra shot into action, jumped into the pool and rescued our son. He had been under water and unable to swim to the surface. He was fortunately conscious, albeit coughing and was sick. On site Paramedic Pablo Mendoza then put our son on oxygen for ten minutes and was satisfied he was fine. We are extremely grateful for the quick and professional response from both these members of staff and trust the hotel manager will recognise their professionalism accordingly. I saw the manager in person regarding this and at their request have also emailed them. This was a fortunate result to what could've been tragedy and we have certainly learnt from this incident and hope others will read and this can serve as a reminder to all to always keep within arms length of your child at all times. Hopefully the hotel can review this and consider a full barricade separating the pools. Darinel was lovely, and recognised us the following day and wanted a photo with our son. The food and service throughout the hotel was excellent. Room service including food was also included within all inclusive which was brilliant and in-room fridge replenished daily with soft and alcoholic beverages. Wildlife on resort was a fantastic bonus. Iguanas were everywhere! I highly recommend this hotel and again wish to praise the actions of Darinel and Pablo.
"Very Relaxing Vacation with Extremely Attentive Service"
The resort was beautiful and very relaxing. To make it even better, were the employees at the resort. They all wanted to make our stay amazing and it showed. One server in particular, Miguel, made sure that we had what we needed. As we go to know him, he would bring out our favorite appetizer before we even asked for it. Really an amazing place with incredible staff.
"Nice relaxing vacation"
We stayed in Tres Rios few times. We normally go there in January after Holidays are over. It's a nice resort in nature park that is built around three rivers. Besides of spending time on the beach or near the pool, you can kayak on two rivers, snorkel, go to swim in senote. The company is very sensitive about saving the nature. They grow their own fruits and vegetables in organic farms, and guests get these products directly from the farms to their tables.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM