"Faultless Service, great facilities"
We spent 5 nights at the Halekulani and what can I say' Staff are excellent, the service from everyone was great. The pool is old school, but very relaxing place to spend an afternoon. The breakfasts were excellent and the Mai Tai's at Orchids live up to the reputation as to the dining experience at La Mer. The rooms are excellent, well appointed and quiet.
"THIS HOTEL HAS THE NICEST STAFF"
My first trip to Hawaii was over Christmastime, and I stayed at the Halekulani for a week. Right from the valet parking I was greeted with such enthusiasm and it carried through with every staff member I met. By day 2, they all new my name! Our room was lovely, with a huge bathroom. The view over the beautiful pool and Waikiki beach was so calming. Best place to view the sunset! The hotel is centrally located and shopping is right out the door. The restaurants are so-so. Expensive for the lack of quality. It's a busy hotel during the winter but because it's such a large hotel, you really don't notice it. I found plenty of places to walk and take in the sunshine.
"Five Star Hotel, but not Five Star Restaurants"
We stayed at this hotel last week. The service provided by the staff was excellent. However, I would not recommend the restaurants. The service was extremely slow and unsatisfactory. We made a reservation at Orchids to celebrate our anniversary and it was a bad experience. The restaurants are expensive and we had much better food and service at Roys across the street.
"Nice but soulless"
First time to Honolulu so I can't compare it to other hotels here. Room was a reasonable size, big bathroom and dressing areas, bed comfortable. We had a garden view, but really a view of another wing and lots of balconies. We ate breakfast across the street so can't comment but we had a lunch at House Without a Key whilst waiting for our room to be available and it was ok. Dinner there was good. Pool seemed very small for the size of the place. Staff were pleasant enough. It felt like a rather soulless experience overall however.
"Where everyone treats you like someone special"
My wife and I decided to treat ourselves to a staycation for our one year anniversary and boy were we in for a surprise. From personally getting escorted and shown our hotel room, to being greeted by every single employee during our stay, we felt extremely grateful and were able to relax knowing that we were in great hands. Depending on what parts of Waikiki you want to explore during your stay, the hotel is somewhat in a central location with great places to eat at as well. We would highly recommend staying at the hotel for a truly memorable experience.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM