"Not 5 star service. A lovely old world hotel, beachfront with maybe 5m of beach available to use"
This hotel is lovely although it was not the experience we hoped for and has a few things to look at to provide a real 5 star experience. We arrived from 5 nights at the Four seasons in Maui with outstanding service and care which only served to highlight their lacking. There wasn't a lei on arrival, no alohas anywhere and no mahalos unless we intitiated them, all things that which makes Hawaiian hotels special. We could have been at any good hotel. They did place small presents on the bed with beautiful quotes on message cards which were lovely. We had a junior ocean suite which accommodated my husband and I with our 9yo son in a rollaway. The room was lovely although ocean views were through the low buildings of the hotel. It advertised 2 lanai's/balconies although one was only a step out to see Diamond Head. We did have a few electrical issues in the room with lights turning off randomly and the sound system glitching. As we weren't there to watch TV, it didn't affect our stay. The pool is lovely and of a reasonable size for Honolulu but the boys were not allowed to play catch with their small ball which definitely affected our experience there. All restaurants overlook the ocean. Their top restaurant La Mer was outstanding but of course very expensive as Hawaii's only 5 diamond restaurant. Orchids was lovely and had a nice ambience to it, with ala a carte breakfast, lunch and dinner and dress code. Room without a Key is their casual near the pool restaurant and was disappointing both in service, food quality and range of food, although the breakfast buffet was ok. My husbands caesar salad was eclipsed by the one he'd had the day before at the very low priced Denny's over the road. To their credit when they were informed of the poor quality of the chicken, the food services manager apologised profusely and did not charge us for the meal. The poolside menu was very limited. Luckily the other restaurants and room service improved our opinions. Overall this a lovely hotel although not the greatest if you have children and definitely not reflective of the kind of service we've experienced at other 5 star hotels
"Five Days in Honolulu"
Large very busy hotel. Presents well with nice pool area right on beach, just a pity the beach has been largely washed away. Breakfast Buffett had a good choice of foods for most tastes and the waiters were very friendly. Our room was a good size on the 10th floor with a good size balcony. Again the bathroom was a good size with a full bath and well equipped. Understated presentation but over all a nice place to stay with good proximity to the main strip and beaches.
"Great place for cocktails at sunset"
We were staying at sister hotel the Waikiki Parc hotel. We crossed the road at the end of the day to try the cocktails at the wonderful House without a Key. The outdoor setting was beautiful overlooking Waikiki Beach,with a group playing relaxing Hawaiian music with the sunsetting, delicious cocktails and really good service. Another we had dinner there as well with a group of ten, again the friendliness of the staff, and the locations made for a wonderful night .
"Halekulani: A piece of heaven that feels like home."
Oh, Halekulani, where do I start' Can I start by saying you've stolen our hearts' We stayed at the Halekulani for two weeks in December of 2016 over Christmas, and again during the final leg of our Hawai'i vacation in January. Words barely suffice in expressing the beauty that Halekulani embodies in every imaginable way, but being a writer, I shall attempt it. Walking into the hotel, you are flooded by light. Architecturally, there is a perfect symbiosis between the gifts Mother Nature provides, and the building structure. When entering your guest room, the inviting atmosphere continues in the beautifully appointed details of what will constitute your living space for the duration of your stay. There is a saying that goes, "There is a crack in everything. That's how the Light gets in." To describe the Halekulani, I would change that slightly, to "There is Love in everything. That's how the Light gets in." From the decor of the rooms, to the gifts you receive on a nightly basis, to the kindness of the staff, love truly permeates every aspect of the Halekulani. That's the true Spirit of aloha. We did a bit of island hopping during our Hawai'i vacation, and we are also globetrotters that have stayed at some of the best hotels. We can honestly say that no hotel anywhere can compare to the Halekulani. We will think back to our time here with such love, gratitude and fondness. You guys are amazing. We will always return to you, and we know it will feel like coming home. Mahalo nui loa!
"I want to stay here again!"
We had a great stay at the Halekulani. Everything was clean, discrete and relaxing. We had a hard time understanding the people at the first hotel and other places in Honolulu. People talk very fast in Honolulu but not at the "Halekulani". They make you feel relaxed and cozy. The hotel also had everything you needed. Cleanliness, practicality and luxury. Situated at the Waikiki Beach you had direct access to the beach and the beach walk. On the other hand, it was in the middle of the shopping area. The hotel staff pampered you while you were staying there. For example, they had free coffee in the mornings outside by the poolside. And when you were lying outside by the pool, they came and offered you a fruit or a cake. The poolside beds were taken care of by the staff before you wanted to use them. Complimentary!!! Their breakfast was also very delicious. They have a continental and a full breakfast. The continental was more simple but it had everything and more than what we needed. The staff are well trained and it just makes you feel safe, relaxed and comfortable. I would definitely stay here again if I come to Honolulu and would highly recommend it to others.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM