"Standards have slipped"
My mother and I stayed here for a week in April. We had to move rooms after one night as the people on either side of us were smoking on their balconies (tobacco and cannabis) which meant that we couldn't open up our balcony doors. Even though smoking is prohibited on the property, the hotel clearly puts up with it and does little to enforce the rules. The other problem with the hotel is the lack of security. Anyone off the street can just walk in and walk around the pool area, even though there are signs saying that only hotel guests are permitted around the pool. We witnessed many groups of people using the pool who were not guests and when this was brought to the attention of the Pool manager, Thomas, he said he knew they weren't guests but..."it was a grey area" We even had some drug affected people walk in of the street and ask me, whilst i was in the pool, if they could swim in the pool naked. When this was brought to the attention of one of the pool attendants, Doug, he said "well, there is a wedding going on, they could be guests!" Clearly, they were not. With this security issue, you can't swim in the pool without worrying about your belongings being stolen and also, the hotel loses its exclusivity by turing a blind eye to the general public using the pool and guest only facilities. The hotel has lost it's exclusivity. I would not stay here again. It's definitely not worth the expense.
An amazing, beautiful hotel; the best in Hawaii. The service is unsurpassed, friendly and professional. Sitting now at the pool, we (and our fellow sun worshippers) were offered a variety of mini muffins and then fresh pineapple chunks. A 20th anniversary is (usually) a once in a lifetime event, and this hotel acknowledged it with an oceanfront room, a cold bottle of champagne, a tray of papayas, bananas and Big Island Candies cookies and an invitation to a cocktail party (which we cannot attend as we're flying home). The room is sparkling clean, the bed is very comfortable and there isn't anything to complain about except finding the switches to turn the lamp lights off. We went to the House Without A Key numerous times for breakfast and afternoon drinks when we lived on Oahu but this is our first time spending the night. It was worth the 20 years...
Halekulani was one of the best hotel that I have stayed in. The staff is friendly all around. Everywhere you go you are greeted with a smile and a greeting. The hotel is immaculate and the location could not be better. You come out of the hotel and you are walking distance to all the luxury shops and restaurants. It's like Rodeo Drive in Honolulu. The pool is beautiful and the spa as well. I will definitely stay here again next time go to Hawaii.
"Little paradise in the middle of Waikiki"
So quiet, elegant and functional while being in the mid of Waikiki. Great food, good service and amazing position! Definitely worth staying there if in Waikiki, even for just a weekend. Such an understated example of elegance. Best place in Honolulu
Quiet, understated yet elegant hotel with superb service. The room was immaculate, the bed was comfortable and little touches by the management made every minute special. Thanks for the fruit and flowers! The location at Waikiki beach was great and convenient. There was no blaring music at the pool area. Thank goodness! The bathroom had a his and her section so we could stay out of each other’s way when getting ready and a separate commode for privacy. The appointments were excellent. Towels were soft, fluffy and large. The bar and jazz was romantic and classy. How nice to sit in a bar and listen to music without a TV. Imagine. We had a conversation. My only complaint was at one of our dinners. The young woman who was very affable and attentive, but unsophisticated, brought our red wine out in a wine bucket. Uh. No. And then after we ordered our food, the entree came out at the same time as the appetizer. Methinks she needed a bit more training! Otherwise it was perfect.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM