of TripAdvisor Travelers recommend this hotel
"Very poor !"
This was booked as a groupon night away as a gift. The hotel reception looks impressive but if you look closer it's very knocked about. Checkin went well we paid for the car parking and got a space but only just, the car park is small. The receptionist was pleasant but the room !!! The room was on the ground floor through doors that were bashed about passed plastic dirty flowers. The minute we saw the room we knew it wasn't for us. It was very old dark and dirty. The chandelier had cobwebs the bedside light had a bulb missing the net curtains were disgusting and the window was filthy. The mattress was so thin you felt all the springs. My husband and I decided we couldn't stay here and went to check out. We decided we would rather drive home than stay. The receptionist was very upset about it and tried to offer us a different room but we'd decided to go home.. we were assured it wasn't a poor room because of the groupon and she couldn't upgrade us to the new refurbished rooms as they were full.. she did try to make us stay but in the end refunded our car park and we left. If you do book here please make sure you are in a decent room before you pay. Initially it looks smart but it's definitely seen better days. You can tell by the revolving doors and entrance it needs a lot of TLC.
"Clean and reasonable"
The hotel was impressive from the outside and the reception staff were lovely. The room was small but clean.....although there was an unpleasant smell coming from the bathroom and the toilet seat was broken. Overall it was perfect for a quick overnight stay.
"A good central hotel"
We spent two nights here and although our room was not one recently refurbished, it was spacious, clean and had a good sized television and two comfortable armchairs. We were there for Valentine's day but that was a coincidence. The dinner served was very good and the staff worked hard to serve customers as quickly as possible despite being very busy. The breakfast was excellent and it was the first time I could remember the food at the hot buffet actually being hot and the fried eggs were properly cooked - also a first! We would return.
"Great family stay"
We came with three children and had a great stay. We were in the Kings block with interconnecting rooms, which worked well as more space and privacy for all. Rooms are spacious, modern and well designed. Friendly and helpful staff throughout. Dined both nights at the Kings Grill: great food and service. Buffet breakfast of a high standard. We will return again.
Booked this hotel for 5 of us on Valentines night The only negative was builders in and there was a bit of dust around hotel , but we were fully aware and told on arrival The major positive though is this hotel was a real gem From the minute we arrived the hotel receptionists and all staff could not have been more happy or helpful The rooms , food and whole atmosphere was wonderful and I thank you for this as this was a triple celebration, 40th Birthday and wedding anniversary on Valentine's Day and you made our visit very special We Will be returning McIntosh family , rooms 135 and 137
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM