of TripAdvisor Travelers recommend this hotel
"Staycation is a getaway I will take again"
Check in was fast and the staff was attentive for late evening (10pm). The room was big which included king bed, couch desk and two chairs. The bathroom was small but for a quick night away from home it was doable. Breakfast was enjoyable and business center was useful for business call during visit.
"Broken elevator; worse service recovery"
Very unhappy with out of order elevator and how the hotel handled the outage. Waited 10 minutes, lost patience, went to the front desk and insisted on the "100% guarantee" refund, which they said they would honor. Next trip down waited 25 minutes then walked down from 20th floor. Crying front desk clerk could only mumble "i'm sorry." Sorry is: we tell you when you check in that there is an issue. Sorry is: we put a note under your door. Sorry is: we post a sign in the elevator lobby. Not doing any of those is inept, not sorry. Left a message for the general manager. So far the voice mail works about as well as the elevators...dead silence. If the hotel chooses to respond, I hope that have something better to say than that they are sorry.
"So far, so good"
4 points due to the excellent location. But is very noisy since it is neighbor of a hospital. Breakfast is very good. Attendants are also very kind. I took a combo of room plus parking that had worth a lot.
University of Chicago has some doctor offices locTed on the 9th floor. I had an early appointment there. We spent the afternoon enjoying the city, a wonderful dinner on Michigan Avenue, good night's sleep, breakfast including pancakes and scrambled eggs,took the elevator to my doctor appointment. How convenient is that!
"This is a tough review to write"
I found several key issues with this hotel. First, I have no idea what was going on with the elevators, but they never stopped on our floor. Staff had to come get us. Second, the air conditioner was broken so it was beastly hot in our room. A few key things made up for this to at least give them an average rating. The staff was responsive, but this seemed out of their control. The location is great. Clean rooms and the beds were fairly comfortable. Even had good water pressure. I would not stay here again because there are much better Hilton properties.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM