Unos días inolvidables en un hotel temático, imperdible para todos los amantes de los Beatles. El personal, atento y cordial, desde el personal de recepción (Penny, Mariana, Kris, Phil) hasta los camameros, y el simpatiquísimo Dave the Doorman. Sin duda lo recomendaría; además, está a la vuelta de The Cavern, y se puede caminar hasta todas las atracciones. Muy buenos desayunos; si podéis, no os perdáis el High Tea con champagne.Comment of V. Eva , Spain the 2016-02-22
"5 star service"
Myself and my two children (aged 15 and 9) had a two night stay in this hotel this week. The service, the rooms, the food and the attention was outstanding The staff were polite and courteous and nothing was too much trouble. I felt safe and secure and well looked after. Whether you are a Beatles fan or not, this hotel is fabulous and we will definitely be back.
"Not as expected"
Arrived sunday early evening, the bar was not open which was very disappointing, there was a small bar in the lounge area which was very busy and only one member of staff, we waited 25 minutes for our drinks to be served, with no apology. Having ordered breakfast to be brought to the room for the next morning, it was late we had to ring the reception to find out when it was to be brought, and when it came it was not what we ordered. we were staying in a room which had a balcony which was not cheap, it would be nice to have a couple of chairs and a small table. Also no dressing gowns or slippers in the room. on the whole a great dissapointment.
"walking distance to most places in the center"
Very nice place to stay. In the cities center, walk distance to shop, bars and the Hubert. Nice and clean rooms and the doorman can give you as many information for the town you need. Would like to stay there again.
"Really not worth the price"
Very dissapointed with our stay in room 407, reading the comments it appears two other couples staying the same time as us received upgrades to nicer rooms, one to a deluxe room from a standard and one to suite from a deluxe whereas we paid full price for three nights in a deluxe room with no such offer. Staff were aware it was a special occasion and yet nothing. I wouldn't usually expect an upgrade but considering how expensive it was and to see others got one, it is extremely annoying. The room itself was much smaller than we expected and certainly not worth the 4 star rating. Really you are paying for the location and the Beatles inspired Hotel but as Beatles lovers, we expected more, there wasn't even a live band on and zero atmosphere in the lobby. Balcony itself is covered in moss and fittings are completely discoloured. Lots of chips and wear and tear within the room itself, especially in the bathroom. Absolutely would not be staying here again and would advise others the same. We stayed with another couple, they in the standard room and they felt the exact same way, that it is just not worth the price.
"In Beatles heaven "
The theme of the hotel was excellent and tasteful. The music and internet access in the room was brilliant. The staff were lovely and welcoming. We were able to check in 2 hours early and able to check out 1 hour late. Brilliant trip. Very cosy and we will be back! Couldn't recommend more
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM