"Birthday Trip "
Stay a night for my birthday this year while we caught a hawks game and wanted to just stay in the city. We stayed in a tower suite for the possible view and we loved it. We tried to get a fridge but the staff was kind enough to let us know it would be a waste of time for 1 night since it wouldn't be cold enough. They told us we can use the mini bar to cool our drinks and they wouldn't charge us if we activated the sensors in there. All in all the hotel was very nice. If I didn't live in the Chicago area I would definitely stay again.
"The Hotel was Great, But Ben was Amazing"
If you go the the Hard Rock Hotel in Chicago, keep an eye out for Ben. He helped us get cabs, gave us restaurant recommendations, and gave us VIP treatment. I asked him where a photo in the hotel was, and instead of just saying that he didn't know or just directing us to a floor, he took us to that floor. It was two minutes before he got to leave. It was a floor that wasn't available to the general public. And he brought us props so we could recreate a picture. He said we could text, call, or email him any time that we needed anything. (Also, he knew that Stevie Nicks is a woman.) So if your staying at the HRH in Chicago check for Ben at the concierge desk!
We were sent to the Hard Rock as the Swissotel had oversold their rooms. They gave us a $50 credit which paid for a drink at night and an excellent breakfast with attentive staff. The room was OK but with an excellent bed and pillows (they suited us). Personally I don't like the drinks making machine and very few supplies but it was for only 1 night. I must say the room had what looked like the most uncomfortable chair we have ever seen!!. As an alternative hotel, it was very good.
I stayed 5 nights during the cubs World Series run. It's a great place to stay. Close to river walk and right on Michigan Ave. If you enjoy walking through a metropolis as I do then this a great location as it's at the beginning of Michigan Ave. The room that I had was brilliant. A beautiful view of the river and city right on the corner loved it. Had an in room massage that the hotel will put together for you. Room service food was average but was good in a pinch as I didn't feel like leaving the room at that point. Room was spacious and the bathroom was also spacious. The fitness centre was also nice clean and had a huge assortment of equipment. I would definitely stay again.
"Excellent Concierge services - made our stay!"
Great location, excellent staff and the rooms were very clean and spacious. Stay two nights and get the third free made this hotel one of the best options for downtown Chicago. Would recommend this hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM