Great Location! Easy access to Trolley & Airport. Great amenities although I didn't use most of them, were comforting to know they were available. MaryJanes restaurant was great. Amanda was wonderful and very friendly. Beds were wonderful! We overlooked the courtyard and the lights & music from the club kept us up during the night.Comment of W. Suzanna , United States the 2014-09-24
"Poor Service and Hidden Fees"
With the exception of our valet and two pool bar bartenders the staff here are young, inexperienced and in some cases downright rude. We couldn't get service at all in the main bar 207. We prepaid for the trip, including all fees, but were charged an additional "mandatory resort fee" upon checkout for amenities we did not ask for or use. Accommodations and location were excellent however.
"Great place to stay"
Stayed here for a conference. This was a perfect place to stay because it was literally across the street from the convention center. No cabs needed, everything was in walking distance! I loved how Gaslamp had a mixture a shopping, and great restaurants nearby. In regards to the staff, they were very accommodating to my needs, with very little wait time. My room was was very spacious and comfortable. I will definitely stay here the next time on my next visit!
"Anniversary vacation gone horribly wrong"
Hard Rock Hotel, San Diego Stay My wife and I booked a mini vacation for our Anniversary on Sunday, January 15th thru Tuesday, January 17th at the Hard Rock in San Diego. We have stayed in San Diego many many many times, however have not stayed at the Hard Rock. We have stayed at the Hard Rock in Palm Springs, Vegas and Cancun so we thought we would give it a try and booked a Woodstock suite. When we arrived it was approx. 1:30pm which we knew we would have to wait for a room since it was a weekend. We left our things with the bell service and went about our day. We got the text at approx. 4:30pm letting us know our room was ready. When we came back Katie helped us and gave us a room on the 4th floor. We went up and opened the door to the patio (which was the main reason for booking that room) and there was an absolutely AWFUL smell as the room was directly over the AC units. It smelt like garbage. We went to the lobby and Katie stated she has another room in another tower and higher. We than went to room 837. When we entered I was in complete shock that that room could even be remotely considered a suite. I was a dark confined hallway at best with your bathroom basically separating the room. At this point I just wanted to go about my day and try and make the best of our stay. As my wife and I were sitting watching TV, a cleaning lady walks into the room, no knock on the door nothing. Another strike. The next morning I was getting ready for the day and noticed that I was missing several articles of clothes. My wife assured me that I probably did not bring them, but I knew with everything in me I did. I should have trusted my own judgement. Ivy text us asking how are stay was going so far and we did state that we were very unhappy with the room. So Katie called our room and said I can move you back to the other tower higher, so after breakfast we moved yet again. This time to room 759. At this point the smell from the AC units and the non cleanliness of the room were just expected. We went about our day and again tried to make the best of it. Well in the morning when I showered I noticed the shower was full of BLACK MOLD. I took several pictures of the mold and the dirt on the coffee tables. I am still just in ahhhh of the standard. I am beyond disappointed with the stay and all the experiences I had there. We checked out on Tuesday and as we arrived home I noticed I was also missing a pair of Jeans that I had wore to the hotel. So now not only the articles of clothing that were missing on Monday morning, but now pants that I wore to the hotel. Now I knew forsure I wasn’t crazy. I have called the hotel several times with the hope of them finding my articles of clothing. As I stated prior, I have stayed at several Hark Rock locations, however, I will not be back to this location nor could I ever with good conscience recommend this location to ANYONE.
"Hard Rock San Diego"
Great location. Easy access and walking distance to Gaslamp and Embarcadero. Small but efficient room. Staff was great...very friendly and attentive. Rooftop patio is a nice place to unwind by the fire with a local brew.
"Great hotel, great location !!"
Our stay was excellent !! Check in was fast. Our room was outstanding !! Very clean and great layout. Location is great for taking in the Gaslamp Quarter. You can walk to wherever you want to go. My advise is to use Uber rather than taxi !! A lot cheaper !! Would stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM
Please note that a resort fee is payable direct to the hotel upon arrival. Resort fees are subject to change and guests are advised to check the hotel's website for current charges.