Great Location! Easy access to Trolley & Airport. Great amenities although I didn't use most of them, were comforting to know they were available. MaryJanes restaurant was great. Amanda was wonderful and very friendly. Beds were wonderful! We overlooked the courtyard and the lights & music from the club kept us up during the night.Comment of W. Suzanna , United States the 2014-09-24
"Business and Pleasure"
Hotel Staff was outstanding! Location great! Downside was noise from outside, especially if you stay on the Petco stadium side of the property. Were there for a convention and stayed a couple extra days. Room did not have enough closet and drawer space to handle a weeks worth of clothes for my wife and I.
"Over priced for the quality - October 2016"
Perfect location to enjoy down town San Diego. Room was warm and dirty. We have stayed in far better rooms for a much lower cost. Upon our arrival we were informed our room was not ready yet (which was expected as we arrived early) but that we would receive a text when it was ready. After not being contacted for a few hours we returned and were told it would be ready in 40-50 minutes. We waitied in the lobby for another 90 minutes and were not contacted. We then went to the desk again and were told our room had been ready for over an hour and should have been contact. No apologies or anything. We were visiting for our honeymoon so My parents had arranged for a gift card to be brought to our room in addition to some drinks. When we received the tray of drinks there was no gift card. When my parents questioned the hotel they accused us of lying about not getting the card. The first impressions of this hotel were not a good way to start our trip. As for the room, it was very warn and beat up. It looked as if they spent very minimal time cleaning before our arrival, which made the wait for the room even worse. We are very unlikely to ever stay at a hard rock ever again based on our experience here.
"Hotel for Artists and Creative minds"
I had an excellent first stay at the Hard Rock Hotel in San Diego. This was my first HRH experience and I totally loved it. The atmosphere from check in to the elevator to my room was absolutely cool. The design and layout of the room was fun and relaxing and it shows that HRH is all about creating experience. I also liked the free MP3 tracks and credits and other freebies that were included at check in. Not to mention the updated technology available in the room as well. I'm one who works on the fly with design and marketing and need to be able to plug in and get right to work. The room allowed me to do all of this and enjoy an awesome view of the gaslamp at the same time.
"Great Location - Dirty Hotel"
We used Hotwire for our stay so we did not know which hotel it would be and it ended up being the Hard Rock in downtown San Diego, CA. We knew that this was a newer hotel and had not stayed here before, so we thought that we were in for a real treat. When we arrived, the lobby looked excellent. It was "energetic" in appearance and clean and well maintained. The check-in process was a hassle because we had to sign a 3-part electronic form. I guess the lawyers know what this all says because who is going to read all of that' I do know that they put a $100/night hold on our credit card which was unfortunate, since we paid for the hotel in advance and would have liked to have known that this was going to happen before booking the trip. Hotwire did not inform us that there would be a $100 hold per night. We're not rich, which is why we used Hotwire in the first place. How can the hotel just assume that you have that spare money laying around for them to hold for a week' Anyway, we made our way up to the 8th floor and upon entering that floor our hearts sank as we saw the appearance of the hall way in that floor corridor. It was awfully dreadful in appearance. Very dark poo colored walls with scratches and scrape marks all down it. I don't know if someone was trying to escape and had to use their nails on the wall or what, but it was awful. The carpet was equally dreadful as it was also very dark and visibly dirty. We could only imagine what the room looked like. When we opened the room door, it was like opening a crypt where someone had died. The room was a mess. The walls were scratch and dent, the wall paper in the bathroom was coming off the walls, the grout in the shower needed cleaning, the furniture was dirty and in disrepair. The only work surface in the room was mounted on the wall directly under the TV which meant that we would get eye damage from sitting right in front of the TV. This setup was not well thought out and clearly there is an issue with the hotel staff maintaining the property and an even bigger problem with hotel management not caring to check up on it. We found ourselves longing for the Omni which we have stayed at many times right across the street. This was just the first day, we had to stay in this filth for a week.
Great location , in the heart of San Diego ,beautiful room but a little bit small . Spacious bathroom but I would've love it if it has a coffee machine! Very friendly staff. The room service was great & the food was delicious. Overall I would recommend it for couples, it's trendy & walking distance to clubs & restaurants .
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM
Please note that a resort fee is payable direct to the hotel upon arrival. Resort fees are subject to change and guests are advised to check the hotel's website for current charges.