of TripAdvisor Travelers recommend this hotel
"Idyllic yet simple improvements would make perfect "
We stayed here for 1 week in paradise following busy SA trip, expecting a relaxing sunshine week. I've given this a 3 star rating based on other 5 star resorts of similar price and reputation. Firstly, the location, rooms and resort are fabulous. The amenities are very good, but activities aren't really well supported by staff. I.e. Beach Volleyball has a net on the beach, but no staff turned up for the advertised times in the activity programme; & no ball available at kiosk. The water sports are well provided, however please be very aware of seasons and low tide implications, as most water activities aren't available on low tide. Beach is ok, but not powder white sands, and looks better on photos than it actually is. It Is also quite rocky to go on long beach walks, so would recommend beach shoes. Food, drinks and service .... Small improvements will yield significant uplift in customer satisfaction, as this resort has the potential to be perfect. More robust staff systems and management could improve restaurant service. I.e. In the buffet everything is ad hoc. Sometimes you're greeted and taken to your table, sometimes you get water on your table, sometimes you get coffee, cutlery etc; but other times you don't. This results in erratic service and customer frustration. Food - quality is good, but limited choices versus other AI resorts we've been to. Eg. salads, no smoothies, minimal main dishes, deserts, cheeses etc. Bar - ran out of several key drinks, several times. Good brand selection on offer. Service - generally good, very good in parts ( bookable restaurants). Key example of erratic service is no balsamic in the Italian restaurant, but 25 bottles on view in the infinity fish restaurant !! There are examples of inconsistent staffing where too few staff are evident, and yet too many staff where they are not needed. Entertainment - local singers and bands work hard and are good in the bar environment, but there are some nights with no entertainment, contrary to the published schedule. Climate - be aware this is a tropical climate and we've had some rains in December, but plenty of sun and warm cloud. Evening temps are perfect with little humidity. Golf - fabulous course in great condition. Welcome from caddy master, club cleaning , wet towels, frequent shuttle, unbeatable free golf, but it is a buggy course which is chargeable at c. £40 per buggy per round. Spa - superb place, & very attentive. lovely free 45 min massage provided. Usual spa prices. Overall, this is a wonderful setting and only falls down on simple service aspects. It's not as large as some Caribbean AI hotels, and therefore caters for a slightly more selective customer, therefore requiring higher service levels. Special staff mentions Chris at sports kiosk for sorting out segways during 4 days of low tides & no water sports Natasha in the infinity restaurant Maid service for room 6201, 6202 & 6203.
"Lovely hotel, friendly staff"
The Hotel was beautiful, offered a range of activities and was very well serviced. The room was lovely and spacious with a good minibar etc (but some wine in the minibar would make it better). Restaurants all served great food and the staff were friendly and accommodating. Although all were good, Infinity Blue was by far the best restaurant. The highlight of our trip was Joe's shack just down the beach from the Awali. Joe is a lovely man who serves amazing coconut rum based cocktails to his loyal/happy customers in swings. Everyday after another adventure on the island we could not wait to get back down there and watch the sunset from our preferred swing. I would suggest a bigger bar and some staff (to get more supplies and ice for the delicious cocktails) to help Joe out to completely realise it's potential, as well as some nearby toilets. He also arranged for the hotel to organise us a private BBQ on the beach with our friends who we met at the shack at cocktail hour, which was absolutely fantastic and the highlight of our trip. Can't wait to go back!
Myself and a friend travelled for a golf holiday and were recommended this resort as all-inclusive including green fees. The resort and the golf course were magnificent and the staff cpvery attentive throughout. More extensive wi-fi coverage would have been appreciated and having to pay for a golf buggie for each day of our 8 rounds was something that perhaps should not be extra as a biggie is generally something required in the heat. However we loved the whole stay and may well be back again.
"Beautifuol resort! Would stay again and again!"
We absolutely loved this resort. The room itself was a great size and always kept very clean, the staff were all lovely and the food was great. You can choose to sunbathe by two pools or the beach all of which had great service. We would stay every year if we could afford it!
This is a lovely place for a holiday. Staff are excellent - they cant do enough for you. We found the rooms and the hotel facilities were all clean. My only problem was the mattress was far too firm and both myself and my husband had problems sleeping because of that.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM