of TripAdvisor Travelers recommend this hotel
"Been to better"
The resort as a whole is great. But the service in most areas is not great. we waited over an hour for drinks one evening. We were a party of 19, yes a large one, but they knew we were this size but they found it difficult to cater for us, they wanted us to sit on separate tables etc...... surely if you cannot cater to such a party then you say so before you take the booking'' Most of the water sports that they advertise were not available. The buffet was very poor....... the kids club was good.
Really nice hotel, great location, fantastic staff and really child friendly (we have a 1 yr old). The buffet is fantastic and the waiting staff couldn't be more friendly, they really made us feel welcome. Nursery/baby club really allowed us to have a nice break. The reason for a 4, not a 5 is that the information on arrival was poor (orientation) and actually wrong in a few cases. We ended up with a bill (we were on all inclusive) for breakfast at the next door resort due to poor information we were given... this was compounded when the management team were not prepared to remove the cost, even though it was largely due to misinformation.
The hotel could be fantastic but the service was extremly poor throughout, the buffet was below average run out of food and not a great choice. We had to ask for our room to be cleaned four time's out of 10 days. We have been to far better all inclusive hotels for what we have paid to stay at the Awali.
"First experience of AI"
I have always avoided all inclusive hotels as I like to try local restaurants, but we decided to split our holiday between a hotel in Grand Baie and then arranged a taxi transfer to Bel Ombre for some luxury and relaxation. The location was spectacular and we had a deluxe room with a stunning view of the ocean.The room was spacious and comfortable with a reasonable seating area on a balcony. We found the staff very attentive and friendly. I was surprised just how many times they came to our room in a day - cleaning, checking the minibar, filling the minibar, drawing the blinds - but they mostly came when we were out and were not intrusive. Some of the food was amazing, particularly lunches at Infinity Blue, evening meal at the Indian restaurant, but best of all the Italian meal attached to the buffet restaurant. We are both vegetarian and were very impressed by the quality of the food. When we arrived we were given a piece of paper with bookings for the various restaurants so we did not have to sort it out ourselves. The buffet food was generally good with a reasonable choice for vegetarians. The wine was very drinkable! Breakfasts were excellent with everything you could wish for, and seemed well organised. We did not have to queue. Occasionally I asked for variations on the menu to make a dish vegetarian - this did seem to confuse the staff, but I ended up with lovely meals. It would be good to see more vegetarian options on the lunch menus, but some dishes were easily adapted. We did not have problems with waiting long for drinks as some people have commented, but it was not peak season (September). The cocktails were often too sweet but interesting. Rosie at Infinity Blue was lovely, friendly and very funny, so please pass on our thanks to her. Apologies for taking a while to review the hotel.
"Fantastic Holiday Resort"
We had a great time at Heritage Awali, enjoyed the beach, fantastic food and the beautiful golf cource. The staff were very friendly and helpful. Loved the poolside bar. All and all a lovely holiday. We will defnitely be going back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM