"Fantastic location spoilt by unsupervised kids"
Comfortable and spacious sea view room. Staff shortages after 1st January, increased waiting times for meals and drinks. Wonderful location - soft sandy beach,warm and clear sea on a lagoon and a view from the beach not to be missed. Paradise it could be, except for the numerous unsupervised children who spoilt the ambience in the restaurants,bars and pools. It just did not feel like a luxury 5* hotel, as there were no adult areas anywhere. Plenty of restaurants to choose from, but forget the Italian Kuzini option at the Awali.
This is our third stay at Le Telfair. The setting, service and ambience is stunning. We had two rooms which were both lovely. Restaurants were all lovely but we did experience an issue where our reservation at Jinja was lost so we had to go to another restaurant. However, everyone was very apologetic and we were given a glass of champagne each as well as served some prawns which were not on the menu We hope to go back to le Telfair again
"Amazing place to spend time in Mauritius"
Staying at the heritage Le Telfair was great, I spent new year there as well as my Birthday the staff were excellent as they provided impecable service throughout my stay, and a big thank you to Jay for arraigning a cake for me on my birthday! Will definitely be returning! Highly recommend the hotel!
This hotel is special, every detail is thought of from front of house to the Gardiners, the staff cannot do enough for you, service is excellent, food excellent, Rooms excellent, there is never a problem that they will not sort out for you straight away . Jay at concierge a special thank you , made my daughters birthday one they will not forget.
"Very Enjoyable Stay"
We visited the hotel for our Christmas break. The welcome on arrival was lovely and the hotel looked gorgeous. Our luggage did not arrive on flight and we spent 8 days chasing this Air Mauritius who were awful but hotel helped us by laundering our clothes, supplying kids club t shirts etc and pointing us to a few places to purchase some new items. Our room was very nice and catered for our needs for our family the daily maid service was very good however kept forgetting to stock up with sufficient number of pool towels each night. (4 guests ... 2 towels , strange system having to carry all our towels to pool every day and not get fresh one if required throughout the day). The breakfast restaurant was lovely fresh pancakes were a hit with children staff very friendly and welcoming. Our favourite restaurants were The Palmier on beach for lunch and Ginga for evening staff, service and for excellent and they would go out of their way to assist you if required. Would loved to have tried the Indian at awali however no kids allowed that was very disappointing''! Hotel very busy over New Years and restaurants needed to be booked well in advance!!! Which was disappointing as we had no issue with this in our first week so was unexpected it took me 20 mins one morning to book a table only to find out everything was fully booked!!! The pool service and beach service for drinks was not good not once were we asked if we wanted anything we had to go to bar each time and the beach service was non existent no one was proactive.. C Club was awful and service very slow I felt like we were not treated well and most of best seats reserved for villas! Which were lying empty! Told we had to pay for drinks on our package that were included in le Telfair GB not sure that was correct!! Having different menus etc for different types of guests was not good All Inclusive should be All Inclusive!!! Can be confusing at times! The cats in restaurants in particular The Steak House was awful and not what I would expect from 5 star hotel. Staff didn't seem to bother when we told them ... they were even on a table after people left eating the scraps!!!!!!! At one point I counted 6 cats and 9 kittens. Overall stay was very nice and with a few adjustments would have been excellent. Spa, golf and all service staff excellent. The little gifts and kids party at Xmas was lovely and a very nice touch the New Years party and fireworks were excellent!! We had a great time. We booked a trip to swim with dolphins and private Buffett lunch with lifestyle boats just outside resort that was excellent highly recommended. Not sure we would return as had better experiences elsewhere I would score it 80% out of 100%.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM